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E12 Chapter 2 EXAM Study Guide

Total questions: 61

Worksheet time: 31mins

Name
Class
Date
1.

When someone has an awareness of their own and others' thoughts, actions, and motivations, they are considered to be (a)   .

Choose from the below words

competent

aware

adaptable

mindful

2.

According to your textbook which of the following is something the mindful leader does NOT focus their awareness on?

a)

Leadership assumptions

b)

Organizational culture

c)

Ethics

d)

Systematic flow

3.

A pattern of communication behaviors that others observe when you interact with them is (a)   .

Choose from the below words

social style

mindfulness

nonverbal communication

assertiveness

4.

Nick is an intern at a local news network. Management at the network is very impressed with Nick because he actively disagrees with other coworkers, is not afraid to make requests, and can stand up for himself without attacking someone else. What social dimension is Nick exhibiting?

a)

Responsiveness

b)

Adaptability

c)

Expressiveness

d)

Assertiveness

5.

Mark is seen as a good listener and others seem to be very comfortable talking to him. What social dimension best describes this part of Mark's social style?

a)

Assertiveness

b)

Responsiveness

c)

Adaptability

d)

Mindfulness

6.

Patty enjoys her work as a nurse because she feels that it gives her an opportunity to be supportive and helpful to her patients. Patty's social style is best characterized as (a)   .

Choose from the below words

driver

amiable

expressive

analytical

7.

Rosa is a teacher who finds her work fulfilling as it allows her to feel a sense of accomplishment through both supporting students and holding them accountablentable. Her social style is best characterized as​ ​ ​ (a)  

Choose from the below words
Amiable
analytical
driver
Expressive
8.

Rose is an engineer. Her colleagues think that she is too critical and much too serious. What social style does Rose exhibit?

a)

Amiable

b)

Analytical

c)

Driver

d)

Expressive

9.

Dennis has been the governor of the state of Texas for the past 5 years. He loves being given so much responsibility and he enjoys being able to direct others. What social style best describes Dennis?

a)

Amiable

b)

Analytical

c)

Driver

d)

Expressive

10.

According to your textbook a person with high assertiveness and low responsiveness is considered to have a(n) (a)   social style.

Choose from the below words
Driver

amiable

analytical

expressive
11.

Why is it important to know how other people perceive your social style?

a)

Their perception influences how they treat you.

b)

Their perception influences how you perceive yourself.

c)

Their perception doesn't matter; it only matters how you see yourself.

d)

You can never know how another person perceives you, so you shouldn't try.

12.

Athena has an analytical social style; however, she is leading a project with a group of expressive people. Because of this difference, she adapts her style to be more enthusiastic and friendly. Athena's ability to adapt is called (a)   .

Choose from the below words

awareness

style flexing

position flexing

classical leadership

13.

Which of the following is NOT a reason that style flexing is important?

a)

it enhances leadership effectiveness

b)

it helps you tailor your message

c)

it helps you maximize the fit between you and another person

d)

it pushes other people to grow by forcing them adapting to you.

14.

According to your textbook a classical approach to leadership relies on (a)   to motivate employees.

Choose from the below words

benefits and rewards

personal relationships

internal motivation

decision making opportunities

15.

Which leadership concept assumes that there is one best way to perform a specific task within an organization with maximum efficiency, and that a leader’s job is to influence workers to behave in this way?

a)

Classical leadership

b)

Human relations leadership

c)

Human resource leadership

d)

Systems assumptions leadership

16.

Having the opportunity to be promoted is an example of a(n) __________.

a)

leadership perk

b)

motivation factor

c)

hygiene factor

d)

artifact

17.

Having an office with a window is an example of a(n) __________.

a)

leadership perk

b)

motivation factor

c)

hygiene factor

d)

artifact

18.

Abraham Maslow’s theory of human needs is used to help describe which leadership assumption?

a)

Classical

b)

Human relations

c)

Human resources

d)

Systems

19.

The primary difference between hygiene and motivation factors is that __________.

a)

hygiene factors are concerned with recognition, while motivation factors are concerned with working conditions

b)

hygiene factors are concerned with job responsibility, while motivation factors are concerned with the quality of supervision

c)

hygiene factors are concerned with the amount of responsibility, while motivation factors are concerned with working conditions

d)

hygiene factors are concerned with satisfaction, while motivation factors are concerned with motivation

20.

The Big Shore Company gives out free tacos every Tuesday, provides day care for the children of their workers, and allows casual Fridays. What type of motivational approach does Big Shore Company have?

a)

Classical leadership

b)

Human relations leadership

c)

Human resources leadership

d)

Systems leadership

21.

Which of the following statements most accurately describes the human resources leadership approach?

a)

Workers are viewed as resources that can enhance an organization.

b)

Workers are motivated by rewards and punishment.

c)

Views organizations and teams as complex interconnected sets of elements.

d)

People are motivated by their individual needs.

22.

According to your textbook, communication in organizations that operate using human relations leadership assumptions is typically ​ (a)   .

Choose from the below words

upward

tall

multidirectional
downward
23.

Neal is a new manager at a production company that puts an emphasis on production and accepts a high turnover rate. On the Managerial Grid where should Neal try to place himself?

a)

Country club management

b)

Team management

c)

Impoverished management

d)

Authority-compliance

24.

Paul has a very high concern for people, as well as a high concern for production. Where does Paul fall on the Managerial Grid?

a)

Country club management

b)

Team management

c)

Impoverished management

d)

Authority-compliance

25.

Sally is a(n) (a)   type of manager on the Managerial Grid.

Choose from the below words
country club management
team management
impovereshed management
anuthority-compliance
26.

Being aware of the organizational culture is important because?

a)

It influences how you communicate with others.

b)

It is nice to know.

c)

So you can explain it to others.

d)

So you can know what to wear.

27.

According to your textbook, a group's set of distinctive beliefs, values, assumptions, and rules that distinguish them from another is described as their (a)   .

Choose from the below words

leader

hygiene factor

system

culture

28.

The learned patterns of beliefs, values, assumptions, rules, and norms that are shared by the people in an organization are called (a)   .

Choose from the below words

organizational awareness

organizational culture

ceremonies

organizational stories

29.

Stan has worked at his organization for 30 years. In recognition of his long career and hard work, his organization will be hosting a dinner party. This celebration represents which factor of organizational culture?

a)

Artifacts and décor

b)

Metaphors

c)

Ceremonies

d)

Stories

30.

Bob just walked into his new office area and saw that everyone was sitting in a cubicle, there were no pieces of art on the walls, and all of the furniture matched. His observations represent what factor of an organization's culture?

a)

Metaphors

b)

Stories

c)

Artifacts and décor

d)

Written rules and policies

31.

The idea that there can be several different cultures within a single organization is best represented by which statement?

a)

Organizational culture is created through communication.

b)

Organizational culture is communicated both explicitly and implicitly.

c)

Organizational culture includes multiple factors.

d)

Organizational culture is multilayered and multifaceted.

32.

According to your textbook organizational cultures (a)   .

Choose from the below words

never change

change only when the business is failing

constantly change

only change when a new CEO is hired

33.

The beliefs, values, and moral principles by which we determine what is right and wrong are called (a)   .

Choose from the below words

Ethics

Morality

Philosophy

Values

34.

Pam is a newly appointed manager at a local restaurant. Since the last manager was fired due to ethics issues, she is making it a point to model ethical conduct at all times. She has hired a trainer to deliver workshops on ethics in order to help prevent the unethical treatment of others. What challenge is Pam trying to confront?

a)

Challenge of deceit

b)

Challenge of responsibility

c)

Challenge of consistency

d)

Challenge of ethics

35.

When a leader informs team members of the criteria they use for making decisions, they are managing the challenge of (a)   .

Choose from the below words

deceit

responsibility

Consistency
decision making
36.

Being aware of your motivations, actions, and thoughts is being mindful.

a)

True

b)

False

37.

Krista thinks she is great at leading meetings, but the rest of her team does not agree. This understanding represents mindfulness.

a)

True

b)

False

38.

Your social style is unique; no one has a social style that perfectly matches your own.

a)

True

b)

False

39.

Your social style is a combination of two primary dimensions – assertiveness and responsiveness.

a)

True

b)

False

40.

Because Ryan isn't afraid to make requests or actively disagree with others, he has a high level of responsiveness.

a)

True

b)

False

41.

You are considered to have an amiable social style if you enjoy working in supportive and helpful roles.

a)

True

b)

False

42.

Analytical social styles are considered social specialists.

a)

True

b)

False

43.

Becoming aware of your own and others' social styles gives you important information that you can use to more effectively lead others.

a)

True

b)

False

44.

Style flexing is the process of your team adapting to your social style.

a)

True

b)

False

45.

Bart is described as being flexible because he adapts his social style and communication to best fit the group he is working with. Bart is demonstrating social flexing.

a)

True

b)

False

46.

According to classical leadership assumptions, there is more than one best way for a team or organization to perform a given task.

a)

True

b)

False

47.

From a classical point of view, organizations can be described as being either tall or flat.

a)

True

b)

False

48.

Communication based on the human relations approach to leadership concerns both task and relationship issues.

a)

True

b)

False

49.

According to the human relations approach to leadership, people are only motivated by the current working conditions such as the working environment and salary, not recognition and how interesting the work is.

a)

True

b)

False

50.

Bill no longer enjoys his work because he was passed over for a promotion and does not believe he will advance any further in the company. Bill is suffering from a lack of motivation factors.

a)

True

b)

False

51.

According to the human relations leadership perspective, people are motivated by their individual needs.

a)

True

b)

False

52.

Upward communication is emphasized in the human resources approach.

a)

True

b)

False

53.

Impoverished management occurs when a manager has a low concern for people and a low concern for production.

a)

True

b)

False

54.

From a human relations approach, communication between workers is encouraged.

a)

True

b)

False

55.

Organizational culture affects all aspects of how the work gets accomplished.

a)

True

b)

False

56.

All of an organization's culture can be learned by reading the employee handbook.

a)

True

b)

False

57.

The use of metaphors can help someone understand an organization's culture.

a)

True

b)

False

58.

An organization's culture will never change.

a)

True

b)

False

59.

A good leader treats every coworker differently and does not explain how or why.

a)

True

b)

False

60.

Which of the following is an example of an ethical challenge?

a)

Privacy concerns in data collection

b)

Ensuring data accuracy

c)

Implementing efficient algorithms

d)

Reducing computational costs

61.

What is the importance of being aware of your own and other's social styles?

a)

It helps in improving communication and understanding.

b)

It is not important in any social interaction.

c)

It only matters in professional settings.

d)

It is important only for personal relationships.