Involves analyzing information, setting goals, & making decisions about what needs to be done.

is the process of accomplishing the goals of an organization through the effective use of people & other resources.

_________are specialists with responsibilities for specific parts of a company’s operations.

__________ are the first level of management in a business.

The way a manager treats & involves employees is known as a

________ means identifying & arranging the work & resources needed to achieve the goals that have been set.

____________ management is where the manager is more directive & controlling.

_________ management is where managers are less directive & involve employees in decision-making.

__________ is the effort to direct & lead people to accomplish the planned work of the organization.

includes all of the activities involved in obtaining, preparing, & compensating the employees of a business.

This level of management is responsible for the direction and success of the entire business

What are the five functions of management?

The level of management that works directly with employees

Leadership is the ability to motivate individuals & groups to accomplish important goals.

The manager/leader is more direct and controlling in this style of management/Leadership

This is a type of leadership style in which members of the group take a more participative role in the decision-making process.

This leader has an attitude of trust and reliance on their employees. They don't micromanage or get too involved, they don't give too much instruction or guidance. ...

This type of influence comes from having mutual respect and trust of the leader

This kind of influence arises when the leader has a special expertise in that area.

This type of influence results from the leaders ability to give or withhold rewards

This influence is the ability to get others to do things because of your position.

It is often said that the most important resource in a business is:

The way that people get along with each other is known as

A person who is not a manager but is still able to get a group focused and organized is using what type of influence. Ex. Working in groups in class.

When the leadership position (such as an elected vice president) is a part of the organization’s structure. This is known as _______ influence.

Management is a JOB and Leadership is a SKILL

The ability to listen, write, and speak effectively is known as what skill?

communication is word-of-mouth.

communication includes notes, letters, reports, & emails.

Communication Styles: May have a loud voice, intense eye contact, and invade personal spaces

Communication Styles: Tend to have a hard time saying no, easy going, may be apologetic, may display insecure nonverbal cues such as poor eye contact or slumped body posture

Communication Styles: Feels comfortable sharing their own ideas, but they also listen to others

Communication Styles: Their facial expressions and body language don’t match their true feelings.

Conflict resolution strategy: In this strategy, one side makes the decision, and the others are left to deal with the solution. This does not make all parties happy.

Conflict resolution strategy: In this strategy, you seek to find a solution that works for both sides. Mutually agreeing on a solution may require you to make some sacrifices in order to achieve peace.

Conflict resolution strategy: In this strategy, you ignore that there is a conflict in hopes that it with resolve itself or dissipate. This is useful when you need to cool down before dealing with the problem or there is no clear solution to the problem.

Conflict resolution strategy: In this strategy one party gives the other exactly what they want. This may be a short-term solution, while working towards another alternative.

Conflict resolution strategy: In this strategy both sides work together to produce a solution. This may involve negotiating and eventually both sides need to find the solution agreeable.

The principles of conduct governing an individual or group.

Select the standards that ethical behavior meets

Ethical behavior meets several standards: Select all that apply

___________ ensure that the highest standards of conduct are observed in a company’s relationships with everyone who is a part of the business or is affected by the business’ activities.

A ________________________________ describes the reason a business exists & what it wants to accomplish.

Important principles that will guide decisions & actions in the company.

Identify the communication style: Keep their feelings to themselves, may be difficult to tell when they are struggling with something

Identify the communication style: Do not listen well, interrupt others, and use “you” statements

Identify the communication style: Uses sarcasm to hide true feelings and will say everything is "fine" but their body language says otherwise.

Identify the communication style: Listens to others and works well in groups. Communicates needs professionally.

What are effective customer service skills/characteristics? Select all that apply!

The ability to use one's time effectively or productively especially at work.

Identify the Conflict Resolution Strategy: one side makes the decision, and the others are left to deal with the solution. This does not make all parties happy.

Identify the Conflict Resolution Strategy: you seek to find a solution that works for both sides. Mutually agreeing on a solution may require you to make some sacrifices in order to achieve peace.

Identify the Conflict Resolution Strategy: one party gives the other exactly what they want. This may be a short-term solution, while working towards another alternative.

Identify the Conflict Resolution Strategy: both sides work together to produce a solution. This may involve negotiating and eventually both sides need to find the solution agreeable.

Identify the Conflict Resolution Strategy: you ignore that there is a conflict in hopes that it with resolve itself or dissipate. This is useful when you need to cool down before dealing with the problem or there is no clear solution to the problem.