If I want to speak to several people at the same time over the phone but they are all in different locations, I can use

If I want to transfer all my calls to another location, such as an answering service, I would use the

If I have to place a caller on hold I must first always

An unexpected, life-threatening situation that requires immediate action is called

Determining which calls should be routed directly to the provider, which to the triage area, or which to the billing office is called

When transferring callers always do this

Determining the degrees of urgency to a patient based on their condition is called

With Radiology and Laboratory reports the medical assistant can always give the patient the results right over the phone.

Most providers prefer that the medical assistant give only normal test results to patients.

One method of dealing with an angry caller is for the medical assistant to lower her tone of voice and volume of speech

If a caller is unauthorized to get information they request, you should politely but firmly state that such information cannot be provided to them because of privacy laws.

You should answer your phone by

When you answer the phone, a professional way to identify your office is

An acute situation that requires immediate attention but is not life-threatening is called