Organizational design is a process that involves decisions about ________.

Michelle is very concerned about the formal framework by which job tasks are divided, grouped, and coordinated within her unit. This implies that she is concerned about ________.

The process of dividing work activities into separate job tasks is known as ________.

Which of the following statements accurately defines work specialization?

In the early 20th century, automobiles were made one at a time by craftsmen who could perform every operation necessary to build the car. Henry Ford decided to limit the number of tasks each worker performed so each person could become expert in his position. With this practice, Ford introduced ________.

The process of grouping jobs together is known as ________.

Pauline sat on a bar-type stool screwing nuts onto bolts about 3,000 times a day while reading a novel. Her production job paid well but that's about all it had going for it. Even though the work was not physically taxing, Pauline was exhausted by the end of her day. Facing another day just like yesterday nearly brought her to tears. Pauline was experiencing ________.

At Chemetron, all the accounting people share one large work area; all the quality control people are housed in a large office next to the production floor; and maintenance has its own space at the back of the building. Chemetron is using ________.

In the case of functional departmentalization, jobs are grouped according to ________.

Departmentalization based on ________ groups jobs on the basis of territory or physical location.

________ departmentalization is based on the product or customer flow through the organization.

What kind of departmentalization would be in place in a government organization where different public service responsibilities are divided into activities for employees, children, and the disabled?

A disadvantage of ________ departmentalization is poor communication across the different groups.

Melanie has noticed that everyone is very concerned about the line of authority within the hospital. This implies that the employees at the hospital are worried about the ________.

The line of authority that extends from upper organizational levels to lower levels, clarifying who reports to whom, is known as the ________.

Bill manages the quality department. His people check parts made by the production departments to assure all specifications are met. Bill is ________.

________ refers to the rights inherent in a managerial position to tell people what to do and to expect them to do it.

Wilson is offered a chance to help direct the efforts of some employees assigned to his work group. This is a chance for Wilson to experience ________.

______ is the obligation or expectation to perform a duty.

When Bryan is offered a chance to help direct the efforts of some employees assigned to his work group, he sees this new assignment as a(n) ________.

Which one of Fayol's 14 principles of management states that a person should report to only one manager?

Which one of Fayol's 14 principles of management states that a person should report to only one manager?

Paul, the HR manager, works in the Townsville plant and reports to the plant manager there, but he also reports to the corporate HR director in Cityburg. This reporting structure violates the principle of ________.

Willard has been assigned to a project development team in addition to his regular duties as a quality engineer. During this assignment he will report to both the project manager and his quality department manager. This situation ________.

According to the traditional view, managers could not-and should not-directly supervise more than ________ subordinates.

The ________ determines the number of levels and managers in an organization.

All other things being equal, the wider or larger the span of control, the more ________ an organization is.

________ is the degree to which decision making takes place at upper levels of the organization.

If top managers make key decisions with little input from below, then the organization is ________.

The fact that Monica's signature is required on all documents and her word is the last word on all decisions relating to her department suggests that her employer has a(n) ________.

Which of the following factors calls for a more centralized organizational structure?

After extensive job cuts to reduce costs, upper level managers are spending significant amounts of time solving problems in the production units. Lower level managers are resentful that they cannot make decisions for their own units. What recommendation would you make for this firm?

Bob works in a mid-sized organization with other skilled workers who all pitch in to do what needs to be done to satisfy the customer. It is likely Bob works in a ________ organization.

Which of the following factors would require a more decentralized organizational structure?

As organizations become more flexible and responsive to environmental trends, there is a distinct shift toward ________ decision making.

________ refers to how standardized an organization's jobs are and the extent to which employee behavior is guided by rules and procedures.

In highly ________ organizations, there are explicit job descriptions, numerous organizational rules, and clearly defined procedures covering work processes.

Work specialization is also known as division of labor

Given other things unchanged, managers with well-trained and experienced employees can function well with a wider span of control than those with a less talented workforce.

The more the decision-making power of lower-level employees, the more decentralized the organization is.

At one end of the spectrum, organizations can be absolutely centralized, while at the other end, they can be completely decentralized.

Employee empowerment gives employees more authority to make decisions.

In highly formalized organizations, employees have more discretion in how they do their work.

Today's organizations mostly rely on strict rules and standardization to guide and regulate employee behavior.

Organizational structure is the formal chain of command of jobs within an organization

A(n) ________ organization is highly specialized and rigidly departmentalized.

A(n) ________ organization is highly formalized and centralized

Which of the following is a characteristic of a mechanistic organization?

A(n) ________ organization is highly adaptive, loose, and flexible.

GlaxoSmithKline would become more ________ if it starts allowing its lab scientists to set

the priorities and allocate the resources.

Which of the following is a characteristic of an organic organization?

Paul Abdul Oil Corporation (PAOC) began as a relatively small oil company. As PAOC has

grown, the company has gained a highly trained group of managers and analysts at the corporate

headquarters. This group is highly adaptive in its structure. Members of this group do not have

standardized jobs, but are empowered to handle diverse job activities and problems. PAOC

seems to have a(n) ________ structure.

If a firm wants to become more adaptive and flexible, which of the following organizational

structures is it likely to prefer?

Many of Custom Leather's employees are experienced artisans. The jobs most of them

perform are not highly standardized. They take great pride in their craft and require few formal

rules and little direct supervision. These traits are most typical of a(n) ________ organization

Work teams composed of individuals from various functional specialties are known as

________ teams

Marcus was asked to represent the cardiac unit as part of a Total Quality Management

(TQM) initiative that is aimed at improving the overall quality of care at his hospital. Other

departments, such as orthopedics, neurology, oncology, and pediatrics also have representatives

on this team. This TQM team is an example of ________.

Eric works with a team that includes production workers as well as marketing specialists to

design the latest products the company was planning to offer. This implies ________.

What are the four contingency variables that an organization's structure depends on?

Large organizations tend to have more ________ than smaller organizations

Large organizations are more ________.

Joan Woodward divided firms into three distinct technologies that had increasing levels of

complexity and sophistication: unit production, mass production, and ________.

________ is a type of technology that centers on small-batch production

The building of a bridge would be a type of ________.

________ is a type of technology that centers on large-batch production and requires

moderate levels of complexity and sophistication

The type of assembly line typically found in automobile manufacturing is an example of

________.

In Joan Woodward's study of the relationship between technology and structure, the structure

that was the most technically complex was ________.

Lacey believes that Joan Woodward's work will be particularly pertinent in considering

Custom Leather's organizational structure, since Woodward believed that the effectiveness of the

organization was related to the fit between the firm's structure and ________.

A refinery that transforms crude oil into gasoline, kerosene, and diesel fuel would be an

example of ________.

According to Woodward's studies, what type of production technology is best suited for a

mechanistic structure?

In stable and simple environments, ________.

Ben operates a farmer's market. Every year he offers the same vegetables to the same

customers and faces the same rivalry from other truck farmers. A(n) ________ would best fit

Ben's situation.

Custom Leather CEO Standish is considering doubling the size of his workforce in

conjunction with expanding the number of retail outlets that carry Custom Leather products. He

should expect the organization to become ________ as a result of this change.

The greater the environmental uncertainty, the more an organization needs to become

________.

Worldwide economic downturn, global competition, accelerated product innovation by

competitors, and increased demands from customers for high quality and faster deliveries

encourage organizations to become more ________.

What are the different structures that traditional organizations can have?

Tom's Welding is in its third year of operation. Tom now has a sales person and several

production employees. It is most likely Tom has a ________ structure.

A ________ is an organizational design that groups similar or related occupational

specialties together.

Which of the following traditional organizational designs focuses on results by holding

division managers responsible for what happens to their products and services?

In which of the following traditional organizational designs does duplication of activities

and resources lead to an increase in costs and reduced efficiency?

The ________ is an organizational structure made up of separate business units with each

unit having limited autonomy.

In a ________ structure the parent corporation typically acts as an external overseer to

coordinate and control the various divisions and provide financial, legal, or other such support

services.

A ________ structure is one in which the entire organization is made up of work teams that

do the organization's work.

At the Saturn plant in Smyrna, Tennessee, groups of employees used decided how their

work would be done, by whom, and with what resources. These groups were given authority to

decide who became members and to release any member who did not meet performance

standards. Saturn had instituted a(n) ________ structure.

One characteristic of the matrix structure is that it ________.

In a university setting, it is common for a professor to report to an academic supervisor in

his/her area of educational expertise and to a supervisor overseeing a particular degree such as

baccalaureate or master's. This illustrates the ________ structure.

Developing a new automobile requires the services of many types of experts such as design

and electronics engineers, procurers, metallurgists—the list is extensive. Rather than employ

these individuals directly, the automaker will outsource the work. The specialists then work at

facilities owned by the automaker rather than at their own employers' places. This demonstrates a

type of ________.

Robert owns a small engineering firm serving customers on three continents. He has only

three employees and contracts with freelancers as needed to fulfill his customers' needs. At any

given time, he could have 50 or more engineers under contract. Robert operates a ________.

________ is a work arrangement where employees work from home and are linked to work

through a computer

________ occurs when two or more people split the responsibilities and duties of one

position or job.

good example of ________ is Uber's reliance on freelance drivers.

Jill works 40 hours a week but gets to vary her work hours based on other commitments.

Jill's job is an example of ________.

DeMarcus surveyed his employees and discovered about 80% of them would prefer to have

a longer weekend. Which of these work options might be the most appealing to DeMarcus and

his employees?