Which situation indicates manager training is needed?

Using telephone surveys to learn about products used in a consumer’s household is an example of:

Which management function involves assigning responsibility, establishing working relationships, hiring staff, and directing the work of employees?

Why must employees be able to explain business policies to customers?

MM: The way employees treat customers affects the businesses'

MM: Which is a method of boosting employee morale?

The overall purpose of the American with Disabilities Act (ADA) is to:

Management ensures equitable opportunities for employees by:

A manager instructs his employees to get a new, heavy-duty cord for the display lights instead of using the worn-out one. The manager is implementing:

Which discourages employees from communicating dissatisfaction to management?

Which resource is most appropriate for use during an orientation for new employees?

What is the primary goal of management?

Which event causes a business to change its marketing strategies?

Most customers associate price with:

Which pricing technique sets the prices of goods and services at lower prices to attract customers, then heavily advertises those goods and services?

Goals that state what a marketer wants to achieve through pricing are called:

Which technique expresses appreciation and builds customer loyalty?

The four step process for training sales staff consists of:

The best source of referrals is a/an:

Openings in a daily list of schedule appointments can be filled by:

Which internal factors affect selling policies?

A salesperson uses probing to be a/an.

One method for identifying potential customers is to:

A salesperson knows it takes seven days for a product to be delivered. In order to make the sale and reach his sales quota, the salesperson promises delivery in two days. This is unethical because:

Information about marketing trends, new products, competitors activities, and new technology are examples of which type of marketing information?

A business with well-planned buildings, effective employee training and careful selection of goods and services does what to its business risk?

As the price of an item increases, demand will:

A rivalry between two or more businesses to attract limited customer dollars is called a/an:

Which system allows businesses to compete actively in the marketplace?

The purpose of government regulation of business monopolies is to:

Which is most likely to affect the price of roses?

Which increases gross domestic product?

Increasing a business's productivity has what positive effect?

Which motivates a business owner to improve efficiency?

Print advertisements usually contain a headline, copy, an illustration, and a:

PR: The distinctive identification symbol on an advertisement refers to the

PR: A factor in selecting the promotional mix is:

MERCH: What are the five artistic design steps that create an effective display and encourage repeat business?

PR: Promotional activities are used to:

PR: Involvement in charitable campaigns, and the sponsorship of special events

E: Which marketing function includes advertising, personal selling, and publicity.

PR: Which are included in the promotional mix?

PR: Which is a factor that directly affects the cost of promotion?

PR: Publicity benefits the business’s promotional plan by:

MERCH: Calculate inventory shrinkage given the following physical and perpetual inventory information: Physical Inventory as of January 1 - $3,000; Purchases, January - March - $7,500; Sales January - March - $6,500; Markdowns, January - March - $200; Physical inventory as of March 31 - $3,400.

P: If a meal is $7.85, which is the amount of a 20% tip?

P: Identify the value of the variable in the following equation 4(x/2)=16

MERCH: The primary responsibility of the person making business purchases is:

Which of the following is an example of buying needed goods and services?

MERCH: Which form is attached to an invoice for a shipment of incoming goods and is used to record information about the shipment throughout the receiving process?

P: If an item sells for $14.95 and an employee receives a 20% discount, how much will the employee pay for them?

MERCH: An advantage of taking unit inventory is that it:

MM: Which instructional method requires a trainee to make quick decisions about a series of hypothetical situations?

The president of a company has asked employees to make suggestions for a new product the company could develop. This activity involves which step in the product-planning process.

Define marketing.

Which of the following is most related to the marketing concept?

Fill in the following blanks to explain how marketing has helped consumers by Lowering ________ of goods through competition.

Obtaining the money needed to start and operate a business is a marketing function known as __________.

When Apple decided to improve features of the IPOD by developing a newer, more up-to-date version, they conducted the marketing function known as __________.

Six Flags Amusement Park wants to start offering more games in the game area that will attract more teenagers. While at the park, you are asked to complete a questionnaire about games you would like them to offer. This is an example of the __________ marketing function.

You were just hired at PetSmart to be a cashier. Your job includes running the cash register and assisting customers with their needs. This job is an example of the __________ marketing function.

The marketing function of __________ is used when Mayfield Milk decides how many trucks to use to transport its products in a timely manner to reduce product spoilage.

Annie has decided to mark up the cost of the newest bathing suit line she just ordered for her boutique by 50%. This is an example of the __________ marketing function.

When Lois, a small business owner, decides to become a sponsor in his local community’s annual Cancer Walk in order to create publicity for his company, he is making decisions in relation to the _________ marketing function.

Which of the following is the process of planning, improving, and/or adding to a firm’s product line?

The channel of distribution for a product, or path that a product takes to get from producer to consumer, should be ______, ______ and ______ ______ in order for a company to move their products effectively.

Which intermediary obtains goods in order to sell them directly to consumers?

Which intermediary brings buyers and sellers together but does not take ownership of the actual product?

Which intermediary obtains goods to sell to industrial users?

Economics is the study of how a nation uses its resources. The resources, or factors of production, in an economy include

Supply is the quantity of goods and services that:

Demand is the quantity of goods and services that:

In an economy, individuals, businesses and the government have a variety of choices on which to spend their money. Once the choice is made, the alternative choices given up are considered:

William decides to purchase a baseball bat for $50. The opportunity cost of the decision to purchase the bat is which of the following?

In an economic system, which of the following is the decision to purchase raw materials and make it into an item to sell?

In an economic system, the decision to hire more employees in order to make more products is answering which economic choice?

In an economic system, the decision to sell products to middle class teenagers whose hobbies include sports answers which economic choice?

Hu Jintao, the dictator of China, makes the decisions which affect the jobs and living conditions of people living in China. The economic system in China is closer to which economic system?

New Zealand promotes private ownership of businesses where competition among business owners drives prices. They are considered to be closer to which type of economic system?

Haiti’s economy is based mainly on agricultural products such as coffee. This is considered which type of economic system?

Which type of economic system occurs when both the government and individuals own factors of production?

Who makes the decisions for a command economy?

Honda recently opened a plant in a town in hopes of building their vehicles cheaper. When Honda began interviewing potential employees, they found there were few educated and trained employees in the area. The limited number of potential employees compared to Honda’s need for trained and educated employees is considered to be the economic problem of _________.

Which of the following economic utilities refers to the value added by changing the physical characteristics of a product to make it more desirable?

What is an external factor that affects the business cycle?

What motivates a business owner to improve efficiency?

What is determined by counting the number of completed packages at a gift wrapping booth?

Marketing functions involve interrelated activities to get goods and services from producers to:

What increases gross domestic product:

The point at which producers begin to make a profit on a product is known as: Total revenue - marginal cost = producer surplus

As the price of an item increases demand will:

What happens to price when there is a surplus of a good or service?

The purpose of government regulations of business monopolies is to:

A business with well-planned buildings, effective employee training and careful selection of goods and services does what:

Publicity benefits the business’s promotional plan by:

Print advertisements usually contain a headline, copy, an illustration, and a: