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WorksheetsLatihan 2
Total questions: 65
Worksheet time: 1hrs 18mins
Chandra: “Hello, It’s Chandra. Can I help you?”
Bams: “Can I talk to Mr. Budi?”
Chandra: “Sure,.................”
He is in a meeting now
Just a moment, please
Any message?
Call him later
Receptionist: Good morning.What can I do for you,sir?
Guest : I'd like to talk to the Personnel Manager, please.
Receptionist: ....................?
Guest : Yes. My name is Hendarto.
May I have your number
Could you call him later
Have you made an appointment
May I have your name
What if Mr Smith wants to speak to Tom but he is not there?
I'm afraid he is busy,see you later.
I'm sorry, he is in the restroom, may I have a message?
I'm really sorry, he is not available at the moment, can I take a message?
What will you say if the caller has wrong number?
I am sorry, this is Hospital, please try to dial other number
I am sorry, I am afraid you have wrong number, Sir
Could I have your telephone number, please?
Yes. It's 532-9843.
It's spelled T . . I . . M
No. I'll call later.
I'll call her after lunch.
Would you like to leave a message?
Thank you
Do you know when it'll be over?
it's spelled T . . I . . M
No. I'll call later.
Could you spell your name, please?
It's spelled T . . I . . M
Thank you
Sorry, He isn't
I don't know
If someone leaves you a message on voicemail, you have to _______ it.
read
listen to
text
Peter: "This is Peter speaking. Can I speak to Queenzy, please."
Secretary: "........"
I'm sorry, he was out of the house at that time.
Sure. Wait a minute. I'll take your message
Certainly, hold on a minute, I'll put you through.
Our manager is busy right now. He will have a meeting in half an hour
Receptionist: May I ask who's calling?
Bob Hall: ______
It's me speaking.
My boss says, "Please call me back after 7!"
It means....
the boss says to call him back after 7
the boss said that he called after 7
The boss says not to call him after 7
The boss says if he calls me after 7
Secretary: Would you like to leave a message?
Mr. Yoga: _____
Yes, I'll write it.
Secretary: I'm sorry, but he won't be back to the office until Thursday afternoon.
Jeff: _____
I'll call him Thursday morning.
I'll call him back later.
When receiving a phone number, what should you do to ensure you have it correctly?
Listen carefully, repeat the number back, and double-check for mistakes.
Write it down immediately without repeating it back.
Assume you heard it correctly and move on.
Ask the person to speak louder and faster.
Tiara: Hello, Ericsson telecommunication. Can I help you?
Pino: I would like to speak to Mr. Ericsson please.
Tiara: . . . . . You'll be speaking with him in a sec.
Pino: Thank you.
Just a moment please.
I'm sorry he is busy at this moment.
Can you call back in five minutes.
Would you like to leave a message?
That’s okay.
Tino: Hello, am I calling Blaire Cake n' Bread?
Waiter: Hello, yes this is Balire Cake n' Bread. . . . . .
Tino: Yes, I'm Tino. I would like to check my birthday cake order. The order number is 283. Is the cake ready?
Waiter: Yes Sir. your cake is ready.
What can I do for you?
My name is John.
Would you like to order a cake?
Who is speaking?
Can I take a message?
Three following expression is used for leaving or taking a message, EXCEPT…
Can I leave a message?
Could I take a message?
What is your number please?
Could you spell your name please, I will give the message to Mr. Jeremy.
Could you make sure he gets My message?
Waitress: Hello, Chump Bucket Restaurant. Can I help you?
Patrick: Hello, I am Patrick. Can I speak to Mr. Peterlankton?
Waitress: He is busy right now. . . . . .
You need to leave a message.
Would you like to leave a message?
Would you like to call him back?
Wait a minute.
Can I write your message?
Oliver: Hello, good morning. I'm Oliver from Queen corporation. I would like to speak to the HRD manager please.
Ross: The HRD manager is not at the office this time. . . . . .
Oliver: Please tell him to call me back.
Can you wait a moment?
Can you hold the line?
Can you call me back?
Can I write your message?
Can you give me a hand?
Randy: Good moorning. Laluna Hotel.................?
Tracy: Can I speak to Mr. Nielson, Please?
Randy: Wait a moment.
May I help you?
Help me please.
Can you help me?
Can I take a message?
Maura: Is Denny in?
Diara: .... . Can I take a message?
Maura: No, I'll call him back.
Yes, hold a moment, please.
I'm afraid he's out at this time
May I leave a message
yes, He is in the class
"This is Peter speaking. Can I speak to Queenzy, please."
"...."
I'm sorry, he was out of house at that time.
Sure. Wait a minute. I'll take your message
Certainly, hold on a minute, I'll put you through.
Our manager is busy right now. He will have a meeting in a half hour
Receptionist : Good morning. May I help you?
Trump : Hello, my name is Trump. I want to speak with Mr. Tom.
Receptionist : I am really sorry, Sir. Mr. Tom is not in at the moment. He is out of the city. …
Trump : Sure. Please tell him to call me back.
Receptionist : May I have your phone number, Sir?
Trump : Okay. It is 081334567890.
Receptionist : Thank you, Sir. I’ll make sure he gets the message. Do you need another help, Sir?
Trump : No.
Receptionist : Alright, Sir. Thanks a lot. Good morning.
Would you like to leave a message?
He is busy right now.
Just a second. I’ll get him.
What can I do for you?
Hello, this is the press office.
Nani : Sarangan Travel Agency. Can I help you?
Sulis : Yes, please. I’ve booked a seat on the executive bus to Surabaya leaving at 5 p.m. tomorrow. I want to confirm the reservation and I want to know the time I should be there to report. My name is Sulis.
Nani : Thanks. Please come and report to us an hour before departure. Is there anything else?
What did the caller contact the agency for?
Booking a seat in a bus.
Confirming his reservation.
Cancelling his reservation.
Changing the time of his travel.
Leaving a message.
Clerk : Good morning, Sir. How can I help you?
Guest : I need a bus for 40 people for Saturday.
Clerk : Is it for the whole day?
Guest : No, just for six hours.
What does the guest want to reserve?
A hall with 40 seats.
A bus with 40 seats.
A bus for the whole day.
40 seats in a family restaurant.
A bus with 40 tables.
Nadia : …. This is Nadia speaking.
Ratri : Good morning. This is Ratri. I’d like to ask a few questions, please.
Nadia : Of course, Mam. How may I help you?
Olivia Skin Care. Good morning.
Is Jackson there, please?
One moment please.
I will let him know that you called.
Nadia office. Good evening.
Guest : Good morning , could I reserve a ticket from Surabaya to Medan for this evening?
Receptionist : Sorry, all the flights for this evening are sold out ……..
Guest : It’s OK for the earliest flight in the afternoon tomorrow. How much does it cost?
Receptionis : It’s Rp.950.000,00. Thank you very much, Sir.
How about one for next week
How about looking for another airline?
How about tomorrow afternoon?
Why is it so expensive
Why don’t you try to find another airport?
Caller : Hello. I am Karen From Sevi Restaurant. …
Receptionst : I am so sorry that extension is busy at this moment.
May I speak to that extension?
Could you connect me to the extension 24?
Do you know the extension 24?
I’ll connect you to extension 24.
Can I have your message?
When answering the phone, you should greet the caller by saying:
"Good morning/afternoon/evening."
"Hello?"
"May I help you?"
"Who is this?"
After greeting the caller, you should identify yourself and your company or department. We can say:
"This is [Your Name], speaking."
"Hello, [Company Name]."
"May I know who's calling?"
"How can I assist you?"
Secretary: I'm sorry, but she's out to lunch right now.
Ms. Rina: _____
I'll come to her.
Secretary: Could I have your telephone number, please?
Greg: _____
I'm sorry, I don't have it.
Secretary: Would you like to leave a message?
Mr. Yoga: _____
Yes, I'll write it.
Receptionist: Could you spell your name, please?
Rayza: _____
It`s R...A...Y...Z...A.
It's Rayza.
Secretary: I'm sorry, but he won't be back to the office until Thursday afternoon.
Jeff: _____
I'll call him Thursday morning.
I'll call him back later.
Chandra : Hello, It’s Candra. Can I help you?
Bams : Can I talk to Mr. Budi?
Candra : Sure,..............
He is in a meeting now
Any message
Just a moment, please
Call him later
Operator : PT Kencana. Can I help you ?
Chandra : Good morning, . . .....
Operator : I’m sorry he’s out now. May I have your name, please?
Chandra : This is Chandra.
I want to see Mr.Andi
Can I help you Mr. Andi?
I would like to meet Mr. Andi, please
Could you put me through to Mr. Andi, please?
Raihana : … ....
Mrs. Anni : I’m afraid you have the wrong number, Miss
Hello, is this Mrs. Ita’s house ?
Excuse me. Where is Mrs. Kim ?
Hello, who’s speaking, please?
Could you tell me where is your address?
Operator : Subscription Division, Tempo Magazine. Can I help you?
Caller : Yes, I'd like to subscribe to Tempo Magazine.
Operator : .............................,........?
Caller : This is Susan Olivia.
To complete the dialogue, the suitable expression is ...
Yes, Ma'am. Can I talk to Susan Olivia
Yes, Ma'am. May I know who's calling, please?
Yes, Ma'am. Can you tell me her name, please?
Yes, Ma'am. Could you tell me your address please?
Tom looks very tired. What's your suggestion to him?
you should eat more
you should study harder
I think you ought to get some food
what if you go for a walk?
you should take some rest
Jamilah: I think our city is saved from the virus, so we can go around.
Ellisa: But I don’t think so,… Our city is not saved. We must stay at home at least in lockdown time.
In my opinion
She forgets it
See you next time
You know it
I am thinking of the virus
Your friend situation: I’ve gained some weight.
What should be the response to this statement?
I would suggest you to drink a lot
I would suggest you to sleep earlier
I would suggest you to go to the cinema
I would suggest you to change your lifestyle
Just eat more!
Bintang: After school Herman feels very tired and he gets dizzy.
Sonia: I think …. And if it’s not necessary he doesn’t leave the bed.
You must go to school
You have to take him to the hospital
He should lie down and have bed rest time
She would take rest
He can see the doctor now
Situation: Heru is having cold.
Doctor’s advice below is correct, except….
You should take a bed rest
I suggest you to eat chicken soup
I advise you to eat ice cream more
My advice is to wear mask outside, to protect yourself and other people.
I recommend you to take a bath
James: This day is Mother’s day and I want to give her my painting. When you look my painting what do you think about my it?
Ron: It’s so beautiful and amazing, and I think you must develop your painting talent to a professional level.
James: That’s opinion sounds great. Thanks full for your opinion, Ron.
Ron: It’s my pleasure.
From the conversation about painting, Ron is….
Asking a time
Giving an opinion
Asking for a gift
Giving a lot of hands
Asking for his help
Situation: My neighbour is noisy.
You should…
Let them be
Tell your neighbour to increase their voice
Tell politely to neighbour to be silent for a while
I don’t know, tell me!
Speak louder than him
… children should be taught from an early age to be independent and responsible.
In my opinion
They want to learn
You can’t believe
He totally understands
Do you think that
Situation: Your friend needs a book for his homework. But he doesn’t have enough money to buy it.
What will you suggest him?
You should borrow from our seniors
I think you shouldn’t do the homework
What if we go to the zoo?
You ought to get some rest
Why don’t you go to book store?
Liana: Film of Kartini it’s so inspiring. And what do you think about the inspiring film of Kartini?
Bram: I think…
Thank you, Kartini
You forget Kartini’s day
I can’t hear you call Kartini
I love Kartini’s film its so inspiring me
Let’s go
Read the following dialogue and answer the question:
A: "What do you think about offering a shuttle service to the airport?"
B: "I believe it would be a great convenience for our guests."
What opinion does B give?
The shuttle service would be too costly
The shuttle service is unnecessary
The shuttle service would be a great convenience
The shuttle service would be inconvenient
Read the following dialogue and answer the question:
A: "I’m not sure if the current room layout is functional enough."
B: "Why don’t you rearrange the furniture to make better use of the space?"
What suggestion does B give to A?
To keep the room layout as it is
To buy new furniture
To rearrange the furniture
To change the room entirely
Situation: Your friend needs a book for his homework. But he doesn’t have enough money to buy it.
What will you suggest him?
You should borrow from our seniors
I think you shouldn’t do the homework
What if we go to the zoo?
You ought to get some rest
Why don’t you go to book store?
Situation: Your friend needs a book for his homework. But he doesn’t have enough money to buy it.
What will you suggest him?
You should borrow from our seniors
I think you shouldn’t do the homework
What if we go to the zoo?
You ought to get some rest
Why don’t you go to book store?
James: This day is Mother’s day and I want to give her my painting. When you look my painting what do you think about my it?
Ron: It’s so beautiful and amazing, and I think you must develop your painting talent to a professional level.
James: That’s opinion sounds great. Thanks full for your opinion, Ron.
Ron: It’s my pleasure.
From the conversation about painting, Ron is….
Asking a time
Giving an opinion
Asking for a gift
Giving a lot of hands
Asking for his help
The speaker are arguing whether self-driving cars are ...
Fast
Attractive
Beneficia
Affordable
responsive
What does Fikri think about the prior of self-driving cars?
Most people can buy them
Regular cars are more affordable.
Regular cars are more expensive.
It has the same price as regular cars.
Their prices are always changing.
Yuni believes that human drivers ....
Always make errors
Drive slowly sometimes
Are not attentive enough
Need smartphones to drive
Can maintain driving performance
What is the dialogue about?
The benefits of learning new digital tools.
The difficulty of conducting online learning.
The drawbacks of performing offline learning.
The problems with online and offline learning.
The comparison between online and offline learning.
Why does Citra think online classes are convenient?
She can decide to skip a certain subject.
She can manage her own studying pace.
She can study everywhere, every time.
She can study every subject at school.
She can meet with her classmates online.
Who will have difficulties with online learning?
Students who favor digital tools.
Students who can’t set their schedules.
Students who don’t have a good internet.
Students who don’t have online classes.
Students who don’t have technical issues.
What can teachers do in the classsroom?
Teaching digital tools.
Setting an online meeting.
Monitoring Students’ attitude.
Having discussion with students
Creating online learning schedule.
“ Students can also interact with each other.” What is the synonym of the underlined word?
Rely
Assist
Teach
Understand
Connect
What is the topic of the text?
The changing of smartphones.
The benefits of smartphones.
The drawbacks of a smartphones.
The way to utilize a smartphone.
The pros and cons of a smartphone.
How do various features in smartphones affect people?
They couldn’t stay away from them.
They couldn’t care about anything else.
They won’t try all of the features.
They won’t bother to check them.
They couldn’t wait to show them.
In what way a smartphone is like a personal computer?
It has become a new trend
It has tons of helpful features.
You can use it for working purposes.
You can entertain yourself with it.
You can go everywhere without it.
