WorksheetsENT Chapter 11
Total questions: 50
Worksheet time: 25mins
Name
Class
Date
1.
First Name
4 lines
2.
Last Name
4 lines
3.
An amount paid for a job position stated on an annual basis is called?
a)
bonus
b)
salary
c)
commission
d)
wage
4.
Employees learn new techniques and trends from an expert in the field
a)
called a mentor
b)
during on-the-job training
c)
in coaching sessions
d)
at conferences and seminars
5.
Theory Z managers
a)
empower workers with pep talks
b)
don’t like to delegate
c)
place more emphasis on group decision-making
d)
use the democratic management style
6.
During the job interview, though you may immediately feel that the candidate is not right for the job, it is NOT okay to
a)
be polite to the candidate
b)
get to know the candidate
c)
make a snap judgment
d)
ask more questions
7.
You should evaluate employee performance
a)
once a month
b)
on a job analysis form
c)
to help you identify both outstanding and problem employees
d)
none of these
8.
A compensation package should include
a)
vacation time
b)
terms of employment
c)
wages or salary
d)
all of these
9.
The Family and Medical Leave Act of 1993 requires certain businesses to provide employees up to three months of unpaid leave if a serious health condition affects the employee, the employee’s child, or the employee’s parent or spouse. How many employees must a business have to be affected by this law?
a)
more than 50
b)
less than 150
c)
less than 100
d)
more than 150
10.
An organization that represent employees and bargains on their behalf for better working conditions is called a
a)
mediation group
b)
collective bargaining unit
c)
union
d)
workers’ right’s group
11.
In most markets, wages and salaries are determined
a)
by the government
b)
competitively
c)
biweekly
d)
by large companies
12.
Looking for people to hire and attracting them to the business is called
a)
implementing
b)
recruiting
c)
controlling
d)
employing
13.
The employees of a company are usually referred to as the
a)
human resources
b)
natural resources
c)
staffing resources
d)
capital resources
14.
In this type of job training, employees receive regular feedback and instruction from their manager.
a)
mentoring
b)
coaching
c)
on-the-job training
d)
shadowing
15.
One way to motivate employees is to give them adequate responsibility.
a)
True
b)
False
16.
A commission combination plan includes a commission plus
a)
profit sharing
b)
benefits
c)
a base salary
d)
a bonus
17.
The process of determining the tasks and sequence of tasks necessary to perform a job is called a
a)
job analysis
b)
staffing
c)
human resources
d)
job description
18.
Warning signs that a person may not be a good worker include frequent job changes, unexplained gaps in employment, and critical comments about previous employers.
a)
True
b)
False
19.
It is important to make the most of the job interview because you want to hire employees who can improve your ability to meet customer needs.
a)
True
b)
False
20.
When you decide to make a job offer to a candidate, the best way to extend the offer is by contacting the person by
a)
by phone
b)
by e-mail
c)
in person
d)
by mail
21.
Wages and salaries are typically paid on a __________ basis.
a)
biweekly, monthly, or yearly
b)
daily, weekly, or biweekly
c)
weekly, biweekly, or monthly
d)
weekly, bimonthly, or yearly
22.
When they are successful in making a match, employment agencies typically charge a fee to
a)
neither the businesses nor the job seekers
b)
only the jobseekers
c)
the businesses and/or the job seekers
d)
only the businesses
23.
In making a job offer, you should clearly state the
a)
benefits
b)
terms of employment
c)
starting salary
d)
all of these
24.
A performance evaluation is part of the implementing function of management.
a)
True
b)
False
25.
An employment specialist who seeks out highly qualified professionals to fill positions is called a
a)
job counselor
b)
entrepreneur
c)
human resources manager
d)
headhunter
26.
An _______________ is a student who will work for little or no pay in order to gain experience in a particular field.
a)
headhunter
b)
intern
c)
mentor
d)
apprentice
27.
A training technique in which one employee teams up with another, more experienced employee to learn a job
a)
on-the-job training
b)
coaching
c)
mentoring
d)
teaching
28.
To determine your staffing needs,
a)
create an organizational chart
b)
determine how much money to offer applicants
c)
write a detailed job description for each job
d)
make a list of all the duties in your business and the time needed to perform each
29.
Warning signs that a person may not be a good worker include unexplained gaps in employment, critical comments about previous employers, and
a)
frequent job changes
b)
a short work history
c)
working long hours
d)
on-the-job training
30.
An employee can receive a bonus __________ he or she is paid a wage or a salary.
a)
regardless of whether
b)
only if paid a salary
c)
only if paid a wage
d)
regardless of being on probation
31.
Theory Y managers use the
a)
authoritative management style
b)
mixed management style
c)
democratic management style
d)
Z theory management style
32.
The owner of a large company with many employees should not have to deal with relatively unimportant issues.
a)
True
b)
False
33.
Which of the following is an example of the authoritative management style?
a)
Brianna allows her employees to make personal calls and surf the Internet at their desks at lunchtime.
b)
Vicente rarely checks over the work of his experienced employees because he trusts them to do a good job.
c)
Danika carefully watches when her employees arrive at work and reprimands them when they are even one minute late.
d)
Noel calls his employees together to brainstorm ideas for completing a project that is behind schedule.
34.
Which managers work directly with the employees who perform the day-to-day tasks of a business?
a)
low managers
b)
top management
c)
middle managers
d)
supervisors
35.
Which of the following is part of the implementing function of management?
a)
feeding employees
b)
dismissing employees
c)
promoting employees
d)
training employees
36.
A profit-sharing plan is a type of compensation package in which employees are paid
a)
a portion of the company’s profits
b)
a financial reward in addition to salary
c)
a base salary plus a percentage of the sale
d)
on an annual basis
37.
A specific work activity an employee performs, such as answering the telephone or making photocopies of reports, is calle
a)
function
b)
task
c)
job
d)
human resource
38.
This law defines the employment relationship between an employee and an employer.
a)
Age Discrimination in Employment Act of 1967
b)
Civil Rights Act of 1964
c)
Fair Labor Standards Act of 1938
d)
Americans with Disabilities Act of 1990
39.
An organizational structure shows how various jobs in a company
a)
related to each other
b)
have a job description
c)
perform various tasks
d)
are filled through staffing
40.
Wages, which are fixed amounts of pay per hour or per unit, are paid on a weekly basis, and salaries, which are fixed amounts of pay for a year, are paid on a monthly basis.
a)
True
b)
False
41.
The Family and Medical Leave Act of 1993 grants up to three months unpaid leave if an employee has
a)
given birth
b)
a serious health condition
c)
adopted a child
d)
all of these
42.
When should small business owner share his or her values and plans for the business with a job applicant?
a)
never, that information is classified
b)
only if you do not offer the position
c)
only if you offer the position
d)
during the interview
43.
Generally the most expensive way to find employees for your business is through
a)
referrals and college placement centers
b)
freelancers and interns
c)
classified advertisements and in-store advertising
d)
online recruiting and employment agencies
44.
Determining the number of employees you need and defining a process for hiring them is called
a)
job analysis
b)
implementing
c)
staffing
d)
controlling
45.
The Fair Labor Standards Act
a)
requires employers to verify that employees are American citizens
b)
establishes the maximum number of hours employees can work
c)
promotes employment of older persons
d)
prohibits hiring discrimination on the basis of race
46.
Which act requires employers to maintain safe working conditions for their employees?
a)
NLRA
b)
ADA
c)
FLSA
d)
OSHA
47.
With this training technique, employees receive feedback and instruction from their manager on a constant basis.
a)
Shadowing
b)
Coaching
c)
On-the-job training
d)
Mentoring
48.
The amount of money an employee is paid does not change, no matter how many hours per week are worked, if the employee is paid
a)
a salary
b)
weekly
c)
a wage
d)
a bonus
49.
Effective managers need good leadership qualities.
a)
True
b)
False
50.
_______________ are rewards other than cash given to employees, including paid leave, insurance, and a retirement plan.
a)
Benefits
b)
Retirement
c)
Insurance
d)
Stock Options
100 %
