Organisations need change because ________.

The technology change in the manufacturing process of New Ideas, Inc.'s products to make the process more efficient is the result of a competitor lowering its price. Therefore, it was a(n) ________ force of change.

First he was all about innovation. Next it was efficiency. Now Snyder's strategy is customer responsiveness. These changes in strategy are indicative of ________ force of change.

The two metaphors commonly used to describe the two views of the change process are ________.

In the ________ metaphor, change is normal and expected and managing it is a continual process.

Lewin's three-step process is consistent with the ________ theory of organisational change.

The unfreezing step of the change process can be thought of as ________.

A company that decides to decentralise its sales procedures is managing ________ changes.

Technological changes usually involve the introduction of new equipment, ________.

________ is the term used to describe change methods that focus on people and the nature and quality of interpersonal work relationships.

When Joshua proposed cross-training his employees so absences and vacations would not pose such a problem in productivity, his employees objected. Their resistance came from their _________.

Back2Work succeeded because it offered personalised assistance to its clients — people who had lost jobs — beginning with having a live person answer every phone call. When management proposed an automated answering service with a directory tree ("Press 1 for a company directory", for example), Cathy was concerned the company would lose customers. Cathy's resistance stemmed from her ________.

Which one of the following techniques for reducing resistance to change assumes that much of the resistance lies in misinformation?

How can managers increase the likelihood of making change happen successfully?

The effect of planning on managers is that it forces them to ________.

Which one of the following is among the reasons why managers should plan?

When formal planning fails to lead to higher performance, which one of the following is most likely to be the reason for the failure?

Most companies' plans can be classified as either ________ or ________.

Strategic plans are usually ________.

Long-term plans are defined as those with a time frame beyond ________.

Short-term plans are those covering ________ or less.

Top executives are mainly involved in ________ planning.

________ is a process of setting mutually-agreed upon goals and using those goals to evaluate employee performance.

Which one of the following is the first step in MBO?

The main reason strategic management is important is ________.

Patrick expects each person he hires for his online business to be involved in studying trends

involving new technology, competitors, and customers. These employees are involved in

________.

Computer peripherals provider Ascent plans to enter a new market in another country. Which

one of the following represents a threat for Ascent?

Brutus' Fried Chicken patented the recipe for the spices used in the coating of the chicken.

The patent protection lasts for 17 years. Brutus' Fried Chicken will view this patent protection as

a(n) ________.

Helen, the owner of Crazy Cupcakes, is conducting a SWOT analysis of her company.

Which one of the following represents an opportunity for expansion?

The major value-creating capabilities of the organisation are known as its ________.

The combined external and internal analyses are called ________.

Lower-level managers are responsible for ________ strategies.

What are the three main types of corporate strategies?

Organisations grow by using strategies of ________.

Hendricks Ceramics sells items it buys from ceramic factories. If it were to purchase one of

these factories, it would be engaging in ________ integration.

An organisation that is diversifying its product line is exhibiting what type of corporate strategy?

During the Great Recession, Malcolm's Racing Bikes lost a considerable amount of its

business because customers could no longer afford the expensive models in his shop. He was

very near bankruptcy. Malcolm began carrying a line of less expensive bikes to appeal to

recreational bicyclists and families and also opened a repair service. Malcolm used a ________

strategy.

Which of the following is a competitive force under the five forces model?

When one gas station lowers its price a penny, the station on the other corner of the

intersection lowers its price, followed by the gas stations on the next block, and so on, until

nearly every gas station in town has lowered its prices. This situation illustrates ________.

A cost leadership strategy requires a firm to ________.

Every fast food hamburger restaurant chain wants you to believe their product is the best

because it is stored or prepared uniquely. Each of these is pursuing a ________.

Which of the following strategies involves a cost advantage or a differentiation advantage in a narrow segment?

The first three activities of the human resource management process involve ________.

The final three activities of the human resource management process ensure ________.

An assessment that defines jobs and the behaviours necessary to perform them is known as a ________.

A written statement that explains the job content, environment, and conditions of employment is called a ________.

A ________ states the minimum qualifications that a person must possess to successfully perform a given job.

_______ are a temporary involuntary termination that can last from a few weeks to several years.

________ is an Internet-based learning where employees participate in multimedia simulations or other interactive modules.

Wayne hosts his first regional sales meeting during which he meets individually with his employees and shows them a chart of their sales numbers for each month compared to their budgeted quota for the year to date. Additionally, Wayne and each employee set mutually agreed-upon budget goals for the remaining six months of the fiscal year. Wade is utilising the ________ method of performance appraisal.

Early research on leadership traits ________.

Which one of the following describes the leadership style in which a leader tends to centralise authority, dictate work methods, make unilateral decisions, and limit employee participation?

Connie sees her role as someone who provides direction and resources for her team then gets out of their way and lets them do their work however they think best. Connie uses the ________ style of leadership.

According to the University of Iowa behavioral studies, group members' satisfaction levels were generally ________.

The University of Michigan studies used the two dimensions of ________ and ________ to study behavioural characteristics of leaders.

The ________ leadership theory is a contingency theory that focuses on followers' readiness.

According to Hersey and Blanchard, a high task-low relationship situation calls for the ________ leadership style.

Don has been on the job only a few days. He still has a lot to learn but pays close attention whenever his job coach gives him tips. The best style for the job coach to use is ________.

Evidence indicates that transformational leadership is strongly correlated with ________.