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WorksheetsPublic Services - Unit 1 (Exam)
Total questions: 75
Worksheet time: 2hrs 40mins
What are the 5 public service sectors?
Education, Health, Transport, Police, Fire
Emergency, Central Government, Voluntary, Local Authority, Armed
Education, Emergency, Local authority, Armed
Education, Health, Transport, Police, Retail
MI6 is part of the Central Government, but which government department are they managed by?
Ministry of Justice
Department of Justice
Home Office
Foriegn and Commonwealth
Can you name a job role within the RLNI?
Lifeguard, Paramedic
Saving people at Sea, Patrolling coasts and beach front
Helping people form danger, training people to swim
Crew Member, Boat mechanic
Can you name a job role within the army?
Responding to conflict, Maintaining personal fitness
Saving people at Sea, Patrolling coasts and beach front
Helping people form danger, training people to swim
Cleaning equipment, Helping others
What is a statutory responsibility?
A responsibility that is optional
A responsibility that is legally required
A responsibility that you could do
A responsibility that is temporary
What is a non-statutory responsibility?
A responsibility that is legally required
A responsibility that is not legally required
A responsibility that is temporary
A responsibility that is mandatory
State two ways in which public services manage incidents.
Maintain Security
Reporting the incident
Working togetger quickly and efficiently
Keep the public away
Define the word, contracted out.
Performed internally
Operational delivery by a private or voluntary provider
Where someone is payed to complete a job
Completed by volunteers
What would be an example of a contracted out service?
In-house cleaning
Meals on wheels
Dental centers
Volunteer work
List the three emergency services which would first respond to an RTC.
Police, Fire, Ambulance
Coast Guard, Police, Fire Brigade
Ambulance, Mountain Rescue, Police
Fire Brigade, Coast Guard, Ambulance
What is one way in which the armed services would effectively manage incidents such as floods?
Quick response and traffic management
Delayed response and road closures
Providing shelter, food and water to civillians
Providing them with weapons
How would money have impacted the Emergency Services ability to respond to an RTC?
Less money means less staff responding
Lack of interest in the incident
Only focusing on high-profile cases
Ignoring budget constraints
Contracted out is when ................................... ......................... is given to a private or voluntary provider.
(a)
Match up the government departments to the correct box below.
MI6
Dept. of Foreign and Commonwealth
Police
The Home Office
Prison Service
The Ministry of Justice
Schools
The department of Education
Army
Ministry of defence
Contracted out is sometimes called what?
Working for Mr. Burgess
Outsourcing
Payin another company
Insourcing
Which Teacher(s) are massive legends?
Mr. Cain
Mr. Impey
Miss Ferguson Moore
Mr. Burgess
Name all 6 ways public services manage incidents - A, C, P, M, K, M
Define the term 'Contracted out'
What are the 4 reasons public services work together at an incident?
What level do the Police need to acheive in the bleep test?
4.3
4.4
5.4
6.7
Name two ways schools are funded?
Other Countries
Central Government
Cash
Bursary's
What are two ways in which schools are funded?
Income Tax
Bursarys or grants
Cheques
Coins
................ ........ is when operational delivery is handed to a private or voluntary provider
(a)
What are some examples of contracted out services?
Highway Maintenance
IT Services
Dental walk-in centres
Meals on wheels
Delivery by a partnership is when...
A public service has direct responsibility of a service
A public service completes work as a pair and joins together
A public service pays someone to do their job
A public service completes a tender
State an example of a contracted out service
Organsie these Advantages and diasdvantages of contracted out services.
Can lead to fruad and corruption
Work can be inferior
Focus on profit rather than quality
Can increase costs if work is not monitored
Can be cost effective
Can improve efficiency
Can increase flexible work hours
Can share expertise and ideas
What is a tender?
A bid or proposal is usually known as what?
(a)
There are three different ways a delivery models within the public services. Which one of these will use tendering as part of their public service delivery?
Partnership Delivery
Delivery by a private or voluntary provider
Pizza delivery
Delivery by a specific public service
Match the public service delivery models.
Direct and full responsibility
Delivery by a specific public service
Contracting other servcies
Delivery from private providers
Public services joining together
Partnership delivery
Identify one disadvantage of partnerships working for Public Services.
Draw your best Oscar Del Greco stickman.
State an advantage of the partnership delivery model.
What could be the disadvantages with the partnership delivery model?
It can share ideas
Setting up meeting with mutliple partners is difficult
Accountability issues if the service provides innefective teamwork
Costs can be shared amongst partnerships
Put these delivery models into the correct catagory.
When public service groups join together to deliver a service
When a public service take full and direct responsibility of delivering a service
Contracted out services delivering a service
A bid or proposal contains information on how a company would deliver the service and how much it would charge for doing this. What does this statement describe.
A partnership
A tender
Contracted out services
A statatory Service
Tick the correct Communication Pathway
Orders for Pizza hut
Orders and instructions passed down quickly and effectively
Order and proposals passed down quickly and effectively
Orders and tenders passed down quickly and effectively
Fill out the blank - Communication systems such as (a) are compatiable
Match up the communication pothway acronym.
C
Communication systems - radio compatible
O
Orders and instructions passed quickly
L
Leaders kept informed of developments
I
Information isn't passed to people
Match up the correct communication pathways.
Cauliflower
Communication syst. - radios compatible
Over
Order & Instructions passed down
Leek
Leaders are kept informed
In India
Information isnt passed to the public
Communication systems such as radios are kept compatible at public service incidents. Name another communication pathway that is demonstrated by the Public Services.
Key aims of the armed services...
Defend the (a)
Support civil (b)
Support (c) peacekeeping duties
What does the C stand for in COLI?
Finish this communication pathway. Orders and instructions are passed down quickly and (a)
State all 3 delivery Models
What does the 'i' stand for in communication pathways?
'The process of examining something very carefully’ means...
(a)
What does scrunity mean?
A task or set of jobs given to an individual or an organisation means...
Match up these correct definitions.
Scrutiny
The process of examining something very
Remit
A task or set of jobs given to an indivi
Contracted out
Op. Del. to a private or Vol. Prov.
Accountability
Responsible for a set of actions
Key aim for the armed services
Defend the UK
Organize these options into the right categories.
Defend the UK
Support international peacekeeping duties
Support Civil Authorities
Respond to incidents
Prevent Fires
Provide Fire Alarms
Keep the community and local towns safe
Prevent crime
Bring people to justice
What is the government department who manages the Police.
(a)
Reorder the following for how to answer the 8 Mark Question.
Solve the Issues
Concequences
However
Organize these options into the right categories of regulators.
Ofsted
Her Majesty's of Inspectorate Constabulary (HMIC)
Independent Police Complaints Commission (IPCC)
Care Quality Commission
Public (a) are held (b) for many different things. One way they are accountable is thier (c) levels. This ensures a high (d) service is provided. Another aspect they are responsible for is managing thier (e) and finance.
Name the regulator who the prison service are accountable to. Her Majestys (a) of Prisons
Public Services are accountable for innefective teamwork. True or False?
True
False
Public Services are accountable for many reasons. Match up the ones they are accountable for.
Response times
Quality of Service
Finanace/Budgets
Innefective Teamwork
Food options
Loss of possessions during an incident
Being transparent allows the Public to see how the services are being ran. This is important as this...
Enables Public Confidence
Means people can be nosy
Allows other public services to compete with eachother
Allows members of the public to apply for the service
Organize these options into the right categories of how St. John Ambulance supports the Emergency Services.
Provide first aid at incidents
Provide first aid training to volunteers
Attend emergency calls when the ambulance service is busy
Provides them with cars instead of ambulances
Provides drivers for Ambulances
Provides them with older members of staff
Tick the correct national campaign used by charities.
Children in Need
Kick it out
Smoke for October
Don't park run
Tick the correct national campaign used by charities.
Red nose day
Blue nose day
Stoptober
Run around campaign
Tick the correct Public health campaign.
5 a day
4 a day
Eat Veg
Vegetables r us
Tick the correct Public health campaign.
Eatwell plate
Eatbad plate
Eat chocolate plate
Eat sweets plate
Which one of the following best describes public service objectives.
An object they must provide
Facts or figures
Organisational Targets
Uninfluenced views
Give one disadvantage of of public services tendering for services.
Gain Expertise
Gain extra money
Its more expesnive
One way the police service is funded is through ...
Council Tax
Bursarys
Charities
Cheques
Identify the services whihc match up their funding.
Street lighting
Libraries
Police Service
Army
A (a) is when a task or set of jobs have been given to an individual or an organisation
There are a number of courts which bring people to justice through the criminal court system. Tick the correct courts used in England.
County Court
High Court
Tennis Court
National Court
Why do public services have to work together by sharing information?
Effective use of resources
Effective use of police cars
Effective use of deliveries
Effective use of incidents
Why do public services have to work together by sharing information?
Meeting objectives
Meeting tenders
Meeting people
Meeting staff
Why do public services have to work together by sharing information?
Prevention of crime and terrorism
Prevention of communication
Prevention of time
Prevention of staff
Having your income assessed to see whether you are allowed a services is called what?
Means Tested
Means
Means programmed
Means Written
