WorksheetsGEX - TEST 1 - 16 JAN 2025
Total questions: 20
Worksheet time: 9mins
If a queue is present, the guest is positively acknowledged with hand or facial gesture within 1 min.
True
False
All requested in-house items are delivered within 20 minutes for a resort hotel.
True
False
All pre-stay enquiries/emails are responded to within X hours with a full response for all requests
12
24
48
72
Can we forward calls coming from outside for guests if the caller knows the room number?
Yes
No
How many Exceptional experiences does our hotel have?
3
4
5
6
Callers should not remain on hold for more than 30 seconds
True
False
How many public swimming pools does Villa Le Corail, A Gran Melia Hotel have?
1 swimming pool
2 swimming pools
3 swimming pools
4 swimming pools
The operation time for beach and lagoons is .
06:00 - 17:00
07:00 - 18:00
The 3 temperature levels of our Onsen bath are .
16, 35, 40
16, 38, 42
Headphones are provided in the gym, under request, and subjected to a fee.
True
False
What is the actual operation time for our Kids club?
09:00 - 19:00
10:00 - 20:00
9:00 - 18:00
10:00 - 22:00
What time is our Movie night starting at?
18:00
19:00
20:00
21:00
For non-luxury room types, please advise what rates apply if a guest requests Butler Service:
VND 1.000.000++/room/night
VND 1.500.000++/room/night
Which room categories at Villa Le Corail, a Gran Melia Hotel, offer Butler Service to guests?
The name of the Spanish dish that guests learn to prepare in the Luxurious Private Cooking Class service is .
Tortilla
Paella
How much does the Festive afternoon teas for 2 cost?
1.200.000++
1.400.000++
1.600.000++
1.800.000++
Where can I order a Classic Panettone to Go?
Sal Bar
Natura
Hispania
How much does the 8 course Chef degustation Menu at Hispania?
2.200.000++VND
2.800.000++VND
Which outlet will hold New Year's Day set lunch?
Theia
Natura
Shibui
Hispania
Our New Year's Eve Celebration starts at .
