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EIA_Q&A_GEX Round2

Total questions: 20

Worksheet time: 14mins

Name
Class
Date
1.

What are the 3 temperature levels of our Onsen bath? (°C)

a)

18-36-42

b)

18-32-46

c)

16-38-42

d)

16-32-48

2.

What are the hours for offering complimentary fruit skewers or ice cream at the pool and lagoons?

a)

2:00 PM and 4:00 PM.

b)

10:00 AM and 17:00 PM

c)

11:00 AM and 18:00 PM

d)

11:00 AM and 17:00 PM

3.

What age is the babysitting service available for?

(a)  

4.

The landline phone number of Villa Le Corail, A Gran Meliá Nha Trang is 0258 386 8888?

a)

True

b)

False

5.

What are the names of the two coral-related experiences in the "Exceptional Experience"?

a)

Coral Plantation and Coral Reef Exploration

b)

Coral Plantation and Gran Coral Discovery

c)

Gran Coral Discovery and Coral Adventure Tour

d)
Coral Reef Snorkeling, Coral Restoration Dive
6.

What is the dialing code to call room 0101 from the internal phone?

(a)  

7.

Price of The Aroma Candle Workshop per person is 600,000 VND/ person.

a)

True

b)

False

8.

The depth of the adult pool at the Main Pool is 1.4 meters?

a)

True

b)

False

9.

Luxurious Private Cooking Class is a cooking class about which dish from Spain?

(a)  

10.

What is the full name of the yacht experience?

(a)  

11.

What information must an external caller provide for the hotel to forward a call to an in-house guest?

a)
The guest's phone number and email address.
b)

Full name of the in-house guest and their room number.

c)
The guest's booking reference and check-in date.
d)
The hotel address and the caller's name.
12.

Within what time frame is the telephone expected to be answered at the hotel?

a)

3 rings or 15 seconds

b)

2 rings or 10 seconds

c)

3 rings or 10 seconds

d)

30 seconds

13.

What is the standard response time for all pre-stay enquiries and emails within 24 hours. True or False?

a)

True

b)

False

14.

Does the Wanderlust Kids Club have a table tennis area?

a)

Yes

b)

No

15.

Which software is used to assign tasks to departments?

(a)  

16.

What is the price for the personal trainer yoga service?

a)

1.500.000++ VND/ class

b)

1.600.000++ VND/ class

c)

2.500.000++ VND/ class

d)

2.600.000++ VND/ class

17.

Butler have a unique service relate to bath. What is it call?

(a)  

18.

Does every guest come to Villa Le Corail A Gran Melia Hotel all received Butler service?

a)

Yes

b)

No

19.

What are the daily movie screening hours?

a)

9:00 AM to 11:00 PM

b)

7:00 PM to 9:00 PM

c)

10:00 PM to midnight

d)

8:00 AM to 10:00 PM

20.

How long should you soak in the cold water of an Onsen for the best health benefits?

(a)