Worksheetsfront office 1
Total questions: 20
Worksheet time: 14mins
Should you ask the caller permission to put them on hold?
True
False
Developing and monitoring a registration system with regard to concern of managing a guest transportation shuttle system; insuring a first-contact greeting; providing assistance with luggage; organizing an efficient check-in procedure; maintaining a room status system; processing credit cards; operating a guest information system that centralizes all communication between the guests and the hotel with regard to housekeeping, food and bev, maintenance and etc.
Marketing
Guest Stay
Checkout
Registration
Coordinating guest communications with all departments in the hotel to ensure guest satisfaction in restaurants, lounges, room service, gift shops, housekeeping services, security, wake-up calls, telephone system, and guest folio availability.
(a)
Communicates information to other departments- housekeeping, marketing and sales, banquets, food and beverage, plant engineering, and security.
Hotel General Manager
Front Office Manager
Executive Housekeeper
Chief Engineer
What is a suite in a hotel?
A small room with a bed
A large room with multiple areas like a living room and bedroom
A room with only a bathroom
A room with a kitchen
What is a concierge in a hotel?
A person who helps guests with special requests and information
A person who cooks food
A person who cleans the rooms
A person who drives the bus
What is a bed and breakfast?
A place where you can only have breakfast
A small lodging place that offers a room and breakfast
A place where you can only sleep
A place where you can play games
What is a front desk in a hotel?
A place where you can check in and get information
A place where you can eat breakfast
A place where you can buy souvenirs
A place where you can park your car
Hotel employees ,who assist guests by giving directions, making reservations, arranging tours, or anything else a guest may request, are called
valet
turndown service
front desk receptionist
concierge
ETA stands for
(a)
A reservation made for a large number of guests, often at a discounted rate.
(a)
When a guest does not arrive for their reservation without cancelling in advance.
(a)
This hospitality industry term refers to the basic rate of the room with no discounts applied.
(a)
An arrangement for a guest to stay at a hotel on a specific date and time, typically confirmed in advance.
(a)
OCC stands for
(a)
Categories of rooms in a hotel, which may vary by size, amenities, or layout. Common room types include standard, deluxe, suite, etc.
(a)
A guest who arrives at the hotel without a prior reservation and requests a room.
(a)
Refers to a guest who leaves without settling the bill.
(a)
