WorksheetsCreating Exceptional Experiences
Total questions: 19
Worksheet time: 12mins
What is the definition of "passion"?
A mild interest in something
An intense desire or enthusiasm for something
A casual hobby
A temporary distraction
Which of the following is NOT a synonym for "passion"?
Intensity
Enthusiasm
Indifference
Excitement
Which question is NOT part of the steps to creating exceptional experiences?
What is Exceptional?
How can you become exceptional?
What is the meaning of life?
How to create the Exceptional Experiences?
What is the meaning of "Exceptional"?
To a lesser degree than normal
To a greater degree than normal
Average
Below average
Which of the following is a synonym for "Exceptional"?
Ordinary
Common
Remarkable
Typical
What is the primary difference between 'Experience' and 'Service' as described in the document?
Experience creates satisfaction, while Service creates memories.
Experience is connected to emotions, while Service meets expectations.
Experience meets expectations, while Service exceeds expectations.
Experience and Service both create memories.
What is the definition of an experience?
A routine task
An event or occurrence which leaves an impression on someone
A planned activity
A predictable outcome
What defines an exceptional experience for a guest?
Meeting guest expectations
Exceeding guest expectations
Ignoring guest expectations
Matching guest expectations
What is the term for the area where you have direct control and can make changes?
Circle of Concern
Circle of Influence
Circle of Control
Circle of Power
Which circle represents the things you are worried about but cannot control?
Circle of Influence
Circle of Control
Circle of Concern
Circle of Power
Which circle surrounds the Circle of Influence in the diagram?
Circle of Control
Circle of Power
Circle of Concern
Circle of Interest
No garbage truck pledge, When I see the garbage truck, I
I do not take them personally
I just smile, wave
I move on
I do not spread garbage to others
1% rule teaches us on
How to avoid wasting your time on a daily basis
How 20 minutes per day can totally skyrocket your personal growth journey
explains that choice…every day we can get a tiny bit better, or a tiny bit worse.
a simple but highly effective mindset that allows you to improve yourself every single day
How can you make your team exceptional:
Fish philosophy
7 habits of highly effective people
by your passion
What is brand?
A brand is a person’s perception of an organization or company based on its name, sign, symbol, color combination or slogan
A brand is where reputation of the organization is experienced
A brand is where guest experience meet.
A brand is where reputation and guest experience meet.
Fish Philisopy has 4 pillars
Be there
Choose Your Attitude
motivate
Make their day
play
Name the character who created memorable experiences for buyers in super market
Dany
Many
Johny
Samy
All strong brands have the following
three prominent features in common:
§Uniqueness
§exciting offers
§Preference formation
§Differentiation
Why do people even buy products?
satisfy their rational needs: §Functionality
§Quality
§Durability
satisfy their social needs: §Self-expression
§Prestige
§Image
satisfy their emotional needs : §Self-expression
§Prestige
§Image
satisfy their emotional needs : §Service
§Appeal
§Experience
