WorksheetsTest tuần 52/2024 - AR
Total questions: 10
Worksheet time: 2hrs 34mins
App is showing review content in English, customers want to have reviews in Spanish. List your action and important notes (if any).
"I imported reviews from Amazon and it failed"
"I believe that your app has updated, the reviews that I imported is slowly display on the store than before. I have used your app for years so I can compare the speed of showing reviews from in-app to front store."
Customer complains that app displays new imported reviews slowly, kindly provide your response and action to customer and other teams such as Fulltime, DEV and Product teams.
"Why I have enabled Verified badge but there is no badge shown on front store?"
"How can I find product handle to import reviews by CSV file?"
"I have pinned the extension, but there is no Bulk import review button on DSers"
I want to extend trial days to test the app
(choose correct answers)
It's out of customer support team's scope. I'm transferring your request to relevant team, they will if they could provide more trial day
Please wait for few mins, I'm asking technical team extend trial days for you
We are sorry to inform that we do not offer more trial days. All users are provided 14-day trial which is mentioned when they were at pricing plan to select plan for usage
You try the app with Free plan
You can activate the first charge then we will refund you amount equal to 14-day usage
Which cases you should not ask review, should only ask rating?
(choose correct answers)
App does not meet customers' demand/ NA features
You are not sure you provided correct answer
You have not checked full information
We cannot support the issue/request permanently
Customer asked to cancel charge or downgrade to Free plan. You did not clarify the reason the want to cancel using app
How many characters this text could support?
16
32
64
128
You are supporting an unhappy customer but almost end shift, what actions you should take?
(choose correct answers)
Generally note case > record chat > assign to CS box
Summarize all issues that customer is having in note and also send to customer
Inform customer that you will end shift but there will be an agent support you with the case note you have made
Make sure next agent has taken the case with all information
Note all important points that the team need to notice.
Post case on Slack to let the team aware (if needed)
Read the conversation again to make sure you don't miss any information
