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WorksheetsMeal Booking Term Condition
Total questions: 50
Worksheet time: 17mins
Name
Class
Date
1.
What is the net price policy for the Set Menu provided to Travel Agents?
a)
Non-commissionable and confidential
b)
Net price plus service fees
c)
Discounted for large groups
d)
For TAs only, non-commissionable
2.
Who is eligible for discounts on the A La Carte Menu?
a)
Only in-house guests
b)
Walk-in guests
c)
In-house and walk-in guests
d)
In-house and TA-recommended guests
3.
What is the discount on drinks for walk-in guests recommended by TAs?
a)
10%
b)
15%
c)
20%
d)
10% drinks and 5% food
4.
How is the Special Menu discount determined?
a)
Based on guest preferences
b)
Approved by GM and Chef
c)
Determined by Finance
d)
Subject to event and guest type
5.
What is the minimum notice required for 5-10 guests requesting a Set Menu?
a)
3 hours
b)
6 hours
c)
12 hours
d)
24 hours
6.
What should be done before confirming Set Menu requests during public holidays?
a)
Confirm with GM
b)
Check with Finance
c)
Check with Kitchen
d)
Confirm with Kitchen
7.
What is the first step in handling meal requests?
a)
Confirm via Zalo group
b)
Confirm with FBM
c)
Check via email
d)
Send email and follow up with a call
8.
What must be included in the written confirmation for meal requests?
a)
Seating preference
b)
Payment method
c)
Dietary requirements
d)
Menu and payment terms
9.
What should staff verify before applying discounts to a guest's bill?
a)
Recommender’s information
b)
Booking reference
c)
Recommender’s approval
d)
Recommender’s registration
10.
Who is responsible for pre-registering referrers in the Referral Program?
a)
FBM
b)
Sales Team
c)
GM
d)
FBM
11.
How are commission payments processed for referrers?
a)
FBM confirms
b)
Processed by Finance
c)
Approved by GM
d)
Processed by Sales
12.
What is the cancellation fee for a group of 10 guests within 24 working hours?
a)
50%
b)
30%
c)
No charge
d)
100%
13.
What is required to increase guest count by up to 4 guests?
a)
2 hours’ notice
b)
4 hours’ notice
c)
6 hours’ notice
d)
3 hours’ notice
14.
How much advance notice is needed for changing Set Menu items for more than 10 guests?
a)
12 hours
b)
24 hours
c)
36 hours
d)
48 hours
15.
What is the additional charge for last-minute Set Menu changes?
a)
25%-50%
b)
70%-100%
c)
10%-25%
d)
50%-100%
16.
What is the communication priority for urgent requests within 24 hours?
a)
Email and wait
b)
Call FB directly
c)
Call Sales Team
d)
Zalo, call, and email
17.
What must be done in case of reductions in guest count?
a)
Apply the cancellation fee
b)
Apply no fee
c)
No action required
d)
Apply cancellation policy
18.
How should special A La Carte requests for less than 10 guests be handled?
a)
Confirm with FBM
b)
Confirm with GM
c)
Confirm with Kitchen
d)
Confirm with Sales Team
19.
What is the required notice for cancellations during special holidays?
a)
24 hours
b)
48 hours
c)
6 hours
d)
36 hours
20.
Who is responsible for confirming meal availability during holidays?
a)
Sales Team
b)
FBM
c)
Finance Team
d)
FBM and Kitchen
21.
How should guest count changes for more than 10 guests be handled?
a)
Provide 6 hours’ notice
b)
Provide 12 hours’ notice
c)
Confirm via Zalo group
d)
Provide 24 hours’ notice
22.
What is the first step when a cancellation request is received?
a)
Notify Finance
b)
Send email only
c)
Communicate immediately
d)
Document in Zalo group
23.
What is the minimum deposit for selling out the rooftop?
a)
20% of booking fee
b)
70% of booking fee
c)
25% of booking fee
d)
50% of booking fee
24.
What is the primary responsibility of the Rooftop Service Team?
a)
To process payments
b)
To ensure accurate billing
c)
To log guest preferences
d)
To ensure accurate discounts
25.
What is the minimum notice required for requesting special dishes not on the menu?
a)
6 hours
b)
12 hours
c)
20 hours
d)
24 hours
26.
What happens if menu changes are requested within the stated minimum time?
a)
Waived fees
b)
Subject to availability
c)
25% fee applied
d)
Full price charged
27.
What must be verified before applying discounts for the Referral Program?
a)
Recommender is optional
b)
Ensure recommender is registered
c)
Recommender’s details are optional
d)
Recommender’s details must be verified
28.
How is the net price of Set Menus handled when sold directly to customers?
a)
Include a markup for taxes
b)
Mark as confidential
c)
Use net price directly
d)
Add tax and service charges
29.
Why should all communication for cancellations be documented officially?
a)
To track sales trends
b)
To ensure policy compliance
c)
To ensure accountability
d)
To ensure transparency
30.
What is the required notice for A La Carte changes for more than 10 guests?
a)
6 hours
b)
24 hours
c)
36 hours
d)
48 hours
31.
What should staff do before confirming meal requests for more than 10 guests?
a)
Confirm directly with Sales
b)
Verify with the Chef
c)
Check with the FBM
d)
Consult with the Kitchen
32.
What is the cancellation fee for groups of 10 guests during special holidays?
a)
30%
b)
50%
c)
100%
d)
No charge
33.
What is required for adjustments to the A La Carte menu for pre-booked events?
a)
24 hours' notice
b)
6 hours' notice
c)
48 hours' notice
d)
12 hours' notice
34.
What must referrers provide to be registered in the Referral Program?
a)
Verbal approval
b)
Written details
c)
Approval from GM
d)
Written details with GM approval
35.
What is the required advance notice for 5-10 additional guests?
a)
12 hours
b)
24 hours
c)
4 hours
d)
6 hours
36.
How are cancellation fees for rooftop sell-outs managed?
a)
Full refund if canceled 48 hours before
b)
Non-refundable 50% after confirmation
c)
Non-refundable 30%
d)
Refund 50% with approval
37.
What is the role of the Sales Team in the Referral Program?
a)
Track guest feedback
b)
Pre-register referrers
c)
Handle Finance communication
d)
Pre-register and track feedback
38.
What is the minimum time for confirming menu changes for less than 10 guests?
a)
12 hours
b)
6 hours
c)
24 hours
d)
48 hours
39.
Who approves special discounts for Special Menu events?
a)
Sales Team only
b)
GM and Chef
c)
Finance and GM
d)
GM only
40.
What is the required notice for a group of 12 to cancel without a fee?
a)
24 hours
b)
48 hours
c)
12 hours
d)
6 hours
41.
What should be done if meal requests are received on the same day?
a)
Ignore and reply later
b)
Call and confirm with FB
c)
Email only
d)
Call and Zalo the details
42.
How should referral information be communicated to the Finance team?
a)
Verbal confirmation
b)
Via email and Zalo
c)
Call and email
d)
Zalo group and call
43.
What happens if cancellations occur within 24 hours for <10 guests?
a)
30%
b)
50%
c)
100%
d)
Waived
44.
What is the maximum cancellation fee for groups of 20 guests during holidays?
a)
50%
b)
100%
c)
30%
d)
100% for holidays
45.
What is the additional charge for last-minute menu changes within 24 hours?
a)
25%
b)
50%
c)
75%
d)
100%
46.
What should staff verify when handling walk-in TA referrals?
a)
Confirm booking status
b)
Check referral registration
c)
Verify recommender details
d)
Verify referral approval
47.
What is the required action for guest count reductions?
a)
Ignore policy details
b)
Follow the cancellation policy
c)
Adjust fees as needed
d)
Apply cancellation fees
48.
How are TA rates for Set Menu handled when shared internally?
a)
Apply without service charge
b)
Adjust with tax
c)
Confidential for internal use
d)
Include additional service charges
49.
What is the primary role of Finance in the cancellation process?
a)
Verify discount policies
b)
Handle refunds
c)
Ensure payment is processed
d)
Confirm communication flow
50.
What is the correct order for urgent internal communication?
a)
Zalo, email, call
b)
Email, Zalo, call
c)
Call, Zalo, email
d)
Email, call, Zalo
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