WorksheetsTroubleshooting Exercise
Total questions: 15
Worksheet time: 11mins
Which of the following is NOT a basic step in troubleshooting computer problems?
a. Checking all cable connections
b. Restarting the computer
c. Replacing the CPU immediately
d. Running a virus scan
What could be the issue if your laptop doesn’t charge?
a. The battery is loose, dead, or needs replacing
b. The laptop’s cooling fan isn’t working
c. The keyboard is unplugged
d. The operating system is corrupted
What could cause a printer not to work even though it is plugged in?
a. The printer driver needs updating
b. The protective plastic film on the cartridges wasn’t removed
c. The printer’s monitor is off
d. The USB cable is missing
What should you check if you suspect a cable problem?
a. If the cable is securely connected
b. If the computer is running a virus scan
c. If the monitor’s resolution is correct
d. If the keyboard is functioning
What can you do to prevent a computer from overheating?
a. Install an additional hard drive
b. Ensure the cooling system is sufficient
c. Turn off the monitor periodically
d. Install anti-virus software
What should you do if your computer is slower than usual?
a. Clean the hard disk of unwanted files
b. Install a new operating system
c. Uninstall all applications
d. Disconnect from the internet
What should you do if your computer is on but the screen is blank?
a. Check the connection between the monitor and the computer
b. Restart your computer
c. Call a technician immediately
what is troubleshooting?
A fun game to play during free time
The process used to fix a problem
It is a fight between 2 computers
All of the above
Choose one solution for the following problem: the computer is FROZEN.
Do nothing
Shake your mouse
Press and hold the Power button for 5-10 seconds to force the computer to shut down.
Call the teacher
Choose one solution for the following problem: the sound isn't working.
Check the volume level
Buy speakers
Use different headphones
Call the teacher
This picture means?
No volume
Nothing
No internet
What could a lot of noise coming from your computer indicate?
a. The computer needs cleaning
b. The fan might need cleaning
c. The operating system needs updating
d. A virus attack
What is the first thing you should check if your computer won’t turn on?
a. If it is plugged in
b. If the screen is clean
c. If the keyboard is working
d. If the printer is connected
What should you do if your printer isn’t working?
a. Check if it is turned on and has paper
b. Replace your computer
c. Restart your monitor
d. Delete all files on your computer
