WorksheetsEthics Quiz
Total questions: 93
Worksheet time: 47mins
What is the primary goal of ethics according to the document?
To punish wrongdoers
To guide behavior
To enforce laws
To promote personal gain
Which of the following is NOT a way ethics can be learned?
Through families
Through regions
Through television
Through peers
What does cultural relativism suggest about company ethics?
They are universal and unchanging
They depend on geographical location
They are based on personal beliefs
They are irrelevant in business
What is an ethical dilemma?
A situation with a clear right and wrong choice
A situation where no action is required
A situation where there is no clear choice as to what is right or wrong
A situation where ethics are irrelevant
Which of the following is a way companies can maintain ethical standards?
Ignoring whistleblowing
Encouraging unethical behavior
Providing ethics training
Promoting secrecy
What is the utilitarian view of ethics?
Greatest good to the greatest number of people
Greatest good to the individual
Greatest good to the least number of people
Greatest good to the wealthiest individuals
What is the focus of individualism views?
For one's own interest
For the interest of the community
For the interest of the government
For the interest of future generations
What question is associated with moral rights?
Is it beneficial?
Does it violate someone's rights?
Is it profitable?
Is it popular?
What are terminal values?
Preferences about desired ends
Means for accomplishing ends
Ethical guidelines
Legal requirements
Which of the following is an example of instrumental values?
Family security
Happiness
Honesty
Freedom
What is ethical imperialism?
An attempt to push your ethics on someone else
A method of ethical negotiation
A form of ethical compromise
A way to understand different cultures
What is one reason given for rationalizing unethical behavior?
It's in everyone's interest
It's legally required
It's morally justified
It's financially beneficial
What does Corporate Social Responsibility (CSR) involve?
Meeting quotas and serving society
Maximizing profits only
Reducing costs at all expenses
Ignoring shareholder expectations
Which of the following is an argument in favor of Corporate Social Responsibility (CSR)?
Adds to profit long-term
Costs more
Reduces profit
Dilution of business purpose
What is the economic strategy associated with doing what is ethically right?
Accommodative
Obstructiveness
Defensive
Discretionary
Who are considered stakeholders in a company?
Anyone who could be affected by company actions
Only the board of directors
Only the shareholders
Only the employees
What is a subsidy?
Money the government gives to help start companies
A tax imposed on companies
A loan from a bank
A fine for legal violations
Which question is part of the triple bottom line?
Is it economically sound?
Does it increase market share?
Is it innovative?
Does it reduce costs?
Which level of management is responsible for looking after day-to-day issues in a department?
Lower level management
Middle level management
Upper level management
Executive management
Who typically reports to the CEO in an organization?
Front line workers
Middle level managers
Upper level managers
Staff managers
What type of skills are associated with middle management?
Interpersonal skills
Concept skills
Technology skills
Artistic skills
Which type of manager supports staff and helps with marketing, accounting, and human resources?
Line Manager
Staff Manager
Project Manager
Operations Manager
What is an example of external environment monitoring?
Employee performance
Tax rates
Product quality
Customer satisfaction
What type of organization do managers typically work for?
Non-profit organization
Government organization
Profit organization
Educational institution
What is the primary role of an administrator according to the text?
Work for a profit organization
Work for a non-profit organization
Manage multiple departments
Lead a team of accountants
Which of the following is an example of a functional manager's responsibility?
Oversee multiple departments
Manage a store
Handle a single department
Supervise a plant
What does organizing management involve?
Supervising and taking care of property
Planning, organizing, leading, and controlling
Working for a non-profit organization
Managing a single department
What is an organization according to the text?
A group of people working separately
A collection of people working together to find a common goal
A place where people compete against each other
A system of individual efforts
What is the main assumption of Classical Management?
People are irrational
People are emotional
People are rational
People are unpredictable
Which management approach is also known as the motion study?
Administrative Principle
Bureaucratic Organization
Scientific Management
Human Relations Approach
According to Henry Fayol, what is the Scalar Chain Principle?
Everyone should only get their orders from one boss
One should be in charge of all activity related to the same performance objective
Have a clear and unbroken line of communication throughout all organization
Design jobs with set numbers of physical movement
What is the main belief of the Bureaucratic Organization approach?
Efficiency is based on emotional intelligence
Organization is based on authority to increase efficiency
Workers should have complete freedom
Decisions are made by consensus
Which of the following is a characteristic of a bureaucratic organization?
Flexible rules and procedures
Careers based on merit
Informal hierarchy
Personal relationships
What is a possible disadvantage of a bureaucratic organization?
Quick problem-solving
High flexibility
Resistance to change
Personal fulfillment
According to the Hawthorne Study by Elton Mayo, what factor improved productivity?
Increased salaries
Better equipment
Interpersonal relationships
Longer working hours
Who developed the Human Needs Theory?
Elton Mayo
Abraham Maslow
Frederick Taylor
Henri Fayol
According to Maslow's Hierarchy of Needs, which need is at the highest level?
Physiological Needs
Love & Belonging
Esteem Needs
Needs for Self-Actualization
Who developed Theory X and Theory Y in management?
Douglas Mcgregor
Robert McNamara
Chester Barnard
William Ouchi
What is a key assumption of Theory X managers?
Workers will avoid work if they can
Workers are self-motivated
Workers prefer collaborative environments
Workers need minimal supervision
Which management approach is associated with Robert McNamara and Tex Thorton?
Quantitative analysis
System Approach
Contingency Approach
Theory Z
What is the focus of Quantitative Analysis in management?
Calculating and monitoring math statistics and data
Improving communication skills
Enhancing leadership qualities
Developing team-building exercises
Which management theory is attributed to William Ouchi?
Theory Z
Theory X
System Approach
Contingency Approach
What is the main idea of the Systems Approach in an organization?
A collection of unrelated parts working independently
A collection of interrelated parts that function together to achieve a common purpose
A focus on individual achievements
A system with no interconnected network
What is the responsibility of management in the Systems Approach?
Ignore the contributions of each system
Coordinate the contributions of each system to achieve company goals
Focus only on financial systems
Work independently from other systems
According to the Contingency Theory, what should managers do?
Use a single management style for all situations
Match their response to the specific problem or opportunity
Ignore performance results
Follow a fixed strategy regardless of conditions
What was notable about Japanese organizations in the 1980s according to Theory Z management?
They were the least productive in the world
They were the most productive and efficient in the world
They focused solely on domestic markets
They had no significant impact on global management practices
What is the focus of Theory Z in management?
Reducing Employee Turnover
Increasing Employee Turnover
Decreasing Job Satisfaction
Short-term Employment
How does Theory Z suggest improving job satisfaction?
Short-term employment
More lateral job movements
Ignoring teamwork
Reducing employee pride
What is an Opened System in organizational terms?
Organizations that interact with the outer environment
Organizations that do not interact with the outer environment
Organizations that focus on internal processes only
Organizations that have no public relations
What is a Closed System in organizational terms?
Organizations that do not interact with their environment
Organizations that interact with the outer environment
Organizations that focus on public relations
Organizations that have a flexible structure
What does the Self Fulfilling Prophecy refer to?
A process where a false expectation leads to its own confirmation
A process where true expectations are always met
A process where expectations have no impact on outcomes
A process where only positive expectations are confirmed
What is the Solar Chain Principle?
A clear and unbroken chain of communication from top to bottom
A broken chain of communication from bottom to top
A flexible chain of communication
A chain of command with multiple leaders
What does the Unity of Direction Principle state?
One person should be in charge of all activities related to the same performance objective
Multiple people should be in charge of the same activities
Each person should have multiple objectives
No one should be in charge of any activities
What does the Unity of Command Principle state?
Each person should only receive orders from one boss
Each person should receive orders from multiple bosses
Each person should not receive any orders
Each person should give orders to others
What is the process through which people receive, organize, and interpret information from their environment?
Perception
Communication
Evaluation
Observation
Which of the following is NOT a factor that influences perception?
Cultural Background
Values
Circumstances
Financial Status
What must a good manager recognize about managers and employees?
They are always in agreement
They are affected by their perception
They have the same goals
They work independently
When can perception be a problem in management?
When employees are on vacation
When managers evaluate employees
When employees receive bonuses
When managers and employees agree
What can perceptual distortion lead to?
Accurate understanding
Distorted perceptions of people
Clear communication
Improved relationships
What is a characteristic of perception distortion related to stereotypes?
Attributes commonly associated with a group are assigned to an individual.
Tendency to see things only from your own point of view.
Assigning your own personal attributes to others.
Using one attribute to develop an over impression of a person.
What does selective perception involve?
Assigning personal attributes to others.
Filtering out information that does not match.
Using one attribute to develop an impression.
Assuming others share your needs and values.
What is projection in perceptual distortion?
Assigning your own personal attributes to other individuals.
Using one attribute to develop an over impression.
Filtering out information that does not match.
Attributes commonly associated with a group are assigned to an individual.
What is the halo effect in perception distortion?
Using one attribute of a person to develop an over impression.
Filtering out information that does not match.
Assigning personal attributes to others.
Attributes commonly associated with a group are assigned to an individual.
What is a reason the first drawing in the class activity was considered bad?
It was too detailed.
It was misunderstood.
It was too colorful.
It was too large.
What is the process of transmitting information from one person to another called?
Communication
Projection
Perception
Stereotyping
What is effective communication?
Happens when the message received is as close in meaning as possible to the message intended.
Happens at minimum cost (money, time, effort).
Involves using complex language.
Requires no feedback.
What is efficient communication?
Happens when the message received is as close in meaning as possible to the message intended.
Happens at minimum cost (money, time, effort).
Involves using complex language.
Requires no feedback.
Which of the following is a type of noise in communication?
Clear feedback
Physical distraction
Effective channels
Proper encoding
In the communication process, what does the sender do?
Decodes perceived meaning
Encodes intended meaning
Provides feedback
Listens actively
What is an example of semantic noise?
Mishearing a word due to background noise
Misunderstanding the meaning of "bank" in a sentence
Losing a message in transmission
Forgetting to send a message
What is an example of a low richness written communication channel?
Face-to-Face meetings
Texting
Voicemail
Telephone meetings
Which communication channel is described as highly effective?
Posting E-Bulletins
Face-to-Face meetings
Texting
When should verbal communication be used according to the document?
When conveying emotions
When conveying facts
When sending quick updates
When posting announcements
Which of the following is a characteristic of voicemail as a communication channel?
Impersonal / One-Way
Fast / Efficient
Personal / Two-way
Low effectiveness
When should written communication be used according to the document?
When immediate feedback is needed
When ideas are complicated
When time is urgent
When conveying emotional information
What is one advantage of written communication?
Provides immediate feedback
More accurate
Easy to use
Leaves no permanent record
What is a disadvantage of verbal communication?
No feedback of exchange
More difficult and time consuming
Could have inaccuracies
Provides a record of communication
Which of the following is an example of non-verbal communication?
Writing a letter
Making a phone call
Eye contact
Sending an email
What does "mixed message" refer to in the document?
When verbal and non-verbal messages are the same
When non-verbal messages communicate something different from verbal messages
When written messages are unclear
When verbal messages are misunderstood
Which of the following is a component of active listening?
Ignoring non-verbal signals
Avoiding eye contact
Paraphrasing/restating
Interrupting frequently
What is the primary role of a manager in an organization?
To inspire others to work hard
To be responsible for the work of others
To create a vision for the future
To empower others to be their best
Which of the following is a characteristic of high-performing managers?
Earn authority through skills
Use influence to get results
Have authority delegated from top management
Empower others to be their best
What is a key responsibility of effective leaders?
Reporting
Budgeting
Communicating a vision
Using systems
Which responsibility is associated with managing?
Team Building
Negotiating
Having Courage
Explaining Decision
What is a leading responsibility mentioned in the document?
Monitoring
Assessing Performance
Consulting Team
Selling and Persuading
What is the process of inspiring others to work hard to accomplish important tasks called?
Management
Leadership
Delegation
Supervision
Which type of power is based on a person's position of authority within an organization?
Expert Power
Reward Power
Legitimate Power
Coercive Power
Which of the following is an example of legitimate power?
Influencer
King
Mentor
Friend
What is the ability to get others to do what you want them to do referred to as?
Motivation
Power
Persuasion
Negotiation
What is a pro of using reward power?
Easily recognized
Can promote loyalty
Easy to use
Doesn't guarantee loyalty
What is a con of using coercive power?
Costly to continue
Doesn't guarantee respect
Create unhappy disengaged workers
No need to explain demands
Where does reward power come from?
Ability to deliver negative consequences
Ability to deliver something of value
Ability to explain demands
Ability to create disengagement
Which of the following is an example of coercive power?
Promotion
Raise
Threat of losing a job
Award
