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Common Assessment REVIEW

Total questions: 95

Worksheet time: 2hrs 3mins

Name
Class
Date
1.

The managers who appear at the base of the management pyramid are

a)

line managers

b)

middle managers

c)

supervisors

d)

executives

2.

Which of the following is most likely to perform all of the management functions?

a)

a small business owner

b)

the top executive of a multinational corporation

c)

a middle manager

d)

all of the above

3.

Executives spend the smallest portion of their time

a)

planning

b)

organizing

c)

staffing

d)

controlling

4.

The Industrial Revolution started

a)

during the Civil War

b)

during the Middle Ages

c)

before World War I

d)

after World War II

5.

Work in the twenty-first century requires most workers to

a)

limit their use of technology

b)

meet the demands of physically challenging work

c)

think critically, solve problems, and make decisions

d)

work on specialized tasks in isolation

6.

When developing a management strategy, social responsibility is most important when looking at

a)

the business

b)

the work

c)

the business environment

d)

the management

7.

In the last half of the twentieth century, the percentage of women in the U.S. workforce

a)

decreased

b)

stayed the same

c)

fluctated

d)

increased

8.

Elton Mayo is associated with

a)

administrative management

b)

behavioral management

c)

classical management

d)

quality management

9.

Between now and 2050, the percentage of the U.S. workforce age 25-54 is expected to

a)

shrink

b)

stay the same

c)

fluctuate

d)

increase

10.

The percentage of jobs that require some education beyond high school is

a)

rising

b)

stable

c)

declining

d)

slowly falling

11.

Are training, participation, and commitment features of quality management?

a)

Yes

b)

No

12.

Do a manager's responsibilities remain the same after he or she is promoted within the organization?

a)

Yes

b)

No

13.

Is the business environment a major factor in developing a management strategy

a)

Yes

b)

No

14.

Is the Hawthorne effect one of the four widely accepted management theories?

a)

Yes

b)

No

15.

Would an experienced employee who is given the responsibility to be the leader of a group project be classified as a manager

a)

Yes

b)

No

16.

Finding individuals with the right skills to do the work is an example of which management function

a)

Planning

b)

Organizing

c)

Staffing

d)

Leading

e)

Controlling

17.

Deciding how plans can most effectively be accomplished and arranging resources to complete work is an example of which management function

a)

Planning

b)

Organizing

c)

Staffing

d)

Leading

e)

Controlling

18.

Deciding if a new product should be added after reviewing test-market results is an example of which management function

a)

Planning

b)

Organizing

c)

Staffing

d)

Leading

e)

Controlling

19.

Reviewing the financial statements for the past six months is an example of which management function

a)

Planning

b)

Organizing

c)

Staffing

d)

Leading

e)

Controlling

20.

Conducting a department meeting is an example of which management function

a)

Planning

b)

Organizing

c)

Staffing

d)

Leading

e)

Controlling

21.

Determining salary increases based on annual performance evaluations is an example of which management function

a)

Planning

b)

Organizing

c)

Staffing

d)

Leading

e)

Controlling

22.

Determining the types of raw materials to use in order to develop a high-quality product is an example of which management function

a)

Planning

b)

Organizing

c)

Staffing

d)

Leading

e)

Controlling

23.

Dividing a large sales territory into two smaller territories and assigning managers and salespeople to the territory is an example of which management function

a)

Planning

b)

Organizing

c)

Staffing

d)

Leading

e)

Controlling

24.

Working with employees to ensure they are motivated and have the resources needed to help carry out plans and get the work done is an example of which management function

a)

Planning

b)

Organizing

c)

Staffing

d)

Leading

e)

Controlling

25.

Discussing a problem with two employees to encourage them to work more closely together rather than continuing to have conflicts is an example of which management function

a)

Planning

b)

Organizing

c)

Staffing

d)

Leading

e)

Controlling

26.
A common set of activities that make up an important part of a manager's job.
a)
Management Information System
b)
Management Principles
c)
Management Role
d)
Performance Review 
27.
A computer based system that stores, organizes and provides information about a business. 
a)
Management Information System
b)
Management Principles
c)
Management Role
d)
Performance Review 
28.
A difficult situation requiring a solution
a)
Problem
b)
symptom
c)
issue
d)
subordinate
29.
a sign or indication of something that appears to be the problem
a)
Problem
b)
symptom
c)
issue
d)
subordinate
30.
A procedure that evaluates the work and accomplishment of an employee and provides feedback on performance.
a)
Management Information System
b)
Performance Review 
c)
What - If analysis
d)
Management principles
31.
A systematic way to explore the consequences of specific choices using computer software.
a)
Management Information System
b)
Performance Review 
c)
What - If analysis
d)
Management principles
32.
An experienced manager who meets regularly with a new manager to provide feedback and advice.
a)
Subordinate
b)
Manager in training
c)
Work Coach
d)
Work Boss
33.
Schedules identifying tasks to be done, employees assigned to the work, and the time frame for completion of each task. 
a)
Work Schedules
b)
Performance Review
c)
Work Review
d)
Information system 
34.
Someone who is subject to the authority and control of another person. 
a)
Work Coach
b)
Middle Manager
c)
subordiante
d)
Executive 
35.
The fundamental guidelines for the decisions and actions of managers. 
a)
Management functions
b)
management roles
c)
management principles
d)
management code 
36.
The first step in the problem solving procedure is to
a)
Conduct research
b)
identify possible symptoms
c)
analyze several solutions
d)
locate and identify the problem
37.
New information not yet included in a management information system can be gathered by
a)
conducting research
b)
asking what-if questions
c)
review company records
d)
asking employees
38.
Which of the following is not one of the factors that determines the effectiveness of a supervisor's job? 
a)
the quality of work of the supervised employees
b)
the satisfaction of the supervisor's employees
c)
the efficient use of the company's resources
d)
increases in the company's total profits
39.
The first level of management in a company is typically
a)
executives
b)
supervisors
c)
middle managers 
d)
work coaches 
40.
A a part of planning, managers determine the type and number of people needed to operate the business 
a)
True
b)
False
41.
Which of the following is not one of the four management functions?
a)
Planning
b)
Organizing
c)
Implementing
d)
Reviewing 
42.
Managers jobs are organized around four functions - planning, organizing, implementing, and controlling. 
a)
True
b)
False
43.
Supervisors are NOT critical to the success of a business. 
a)
True
b)
False
44.
A work coach meets regularly with a new supervisor to provide feedback and advice and help the manager succeed. 
a)
True
b)
False
45.
Managers must be careful not to make decisions without sufficient information about the problem or possible solutions. 
a)
True
b)
False
46.
A computer based system that stores, organizes and provides information about a business
a)
management information system
b)
what-if analysis
c)
contingency plan
d)
symptom
47.
a systematic way to explore the consequences of specific choices using computer software
a)
management information system
b)
what-if analysis
c)
contingency plan
d)
symptom
48.
a difficult situation requiring a solution
a)
management information system
b)
problem
c)
contingency plan
d)
symptom
49.
a sign or indication of something that appears to be the problem
a)
management information system
b)
problem
c)
contingency plan
d)
symptom
50.
an alternative course of action to be followed if a specific problem arises
a)
management information system
b)
problem
c)
contingency plan
d)
symptom
51.
earns the respect and cooperation of employees to effectively accomplish the work of the organization
a)
leader
b)
leadership
c)
human relations
d)
power
52.
the ability to influence individuals and groups to cooperatively achieve common goals
a)
leader
b)
leadership
c)
human relations
d)
power
53.
refers to how well people get along with each other when working together
a)
leader
b)
leadership
c)
human relations
d)
power
54.
the ability to control behavior
a)
leader
b)
leadership
c)
human relations
d)
power
55.
comes from the position the manager holds in the oranization
a)
position power
b)
reward power
c)
expert power
d)
identity power
56.
power based on the ability to control rewards and punishments
a)
position power
b)
reward power
c)
expert power
d)
identity power
57.
power given to people because of their superior knowledge about the work
a)
position power
b)
reward power
c)
expert power
d)
identity power
58.
involves an awareness of your attitudes and opinions, your leadership style, your decision making style, and your relationships with other people
a)
self understanding
b)
team building
c)
leadership style
d)
identity power
59.
getting people to support the same goals and work well together to accomplish them
a)
self understanding
b)
team building
c)
leadership style
d)
identity power
60.
The general way a manager treats and supervises employees
a)
self understanding
b)
team building
c)
leadership style
d)
identity power
61.
gives direct, clear, and precise orders with detailed instructions as to what, when and how work is to be done
a)
autocratic leader
b)
democratic leader
c)
open leader
d)
situational leader
62.
one who encourages workers to share in making decisions about their work and work related problems
a)
autocratic leader
b)
democratic leader
c)
open leader
d)
situational leader
63.
this type of leader gives little or no direction to employees
a)
autocratic leader
b)
democratic leader
c)
open leader
d)
situational leader
64.
understands employees and job requirements and matches actions and decisions to the circumstances
a)
autocratic leader
b)
democratic leader
c)
open leader
d)
situational leader
65.
provides confidential individual assistance including counseling and support services for employees experiencing serious personal or family issues
a)
employee assistance program
b)
labor agreement
c)
labor union
d)
labor agreement
66.
an organization of workers formed to represent their common interests in improving wages, benefits, and working conditions
a)
employee assistance program
b)
labor agreement
c)
labor union
d)
labor agreement
67.
the contract between management and the union identifying rights and responsibilities of the business and its employees
a)
employee assistance program
b)
labor agreement
c)
labor union
d)
work rules
68.
regulations created to maintain an effective working environment in a business
a)
employee assistance program
b)
labor agreement
c)
labor union
d)
work rules
69.
a written description of the nature of the business, its goals and objectives, and how they will be achieved.
a)
business plan
b)
strategic planning
c)
operational planning
d)
SWOT analysis
70.
long term planning that provides broad goals and direction for the entire business
a)
business plan
b)
strategic planning
c)
operational planning
d)
SWOT analysis
71.
short term planning and identifies specific goals and  activities for each part of the business
a)
business plan
b)
strategic planning
c)
operational planning
d)
SWOT analysis
72.
the examination of an organization's Strengths, Weaknesses, Opportunities, and Threats
a)
business plan
b)
strategic planning
c)
operational planning
d)
SWOT analysis
73.
a short specific statement of a business's purpose and direction
a)
business plan
b)
strategic planning
c)
vision
d)
mission
74.
the company's reason for existing
a)
business plan
b)
strategic planning
c)
vision
d)
mission
75.
a written financial plan for business operations developed for a specific period of time
a)
goal
b)
budget
c)
schedule
d)
standards
76.
a specific statement of a result the business expects to achieve
a)
goal
b)
budget
c)
schedule
d)
standards
77.
a time plan for reaching objectives
a)
goal
b)
budget
c)
schedule
d)
standards
78.
a specific measure against which something is judged
a)
policies
b)
procedures
c)
schedule
d)
standards
79.
guidelines used in making decisions regarding specific, recurring situations
a)
policies
b)
procedures
c)
schedule
d)
standards
80.
a sequence of steps to be followed for performing a specific task
a)
policies
b)
procedures
c)
schedule
d)
standards
81.
an illustration of the structure of an organization, major job classifications, and the reporting relationships among the organization's personnel
a)
organization chart
b)
responsibility
c)
authority
d)
empowerment
82.
the obligation to do an assigned task
a)
organization chart
b)
responsibility
c)
authority
d)
empowerment
83.
the right to make decisions about assignments and to require other employees to perform assigned tasks
a)
organization chart
b)
responsibility
c)
authority
d)
empowerment
84.
the authority given to individual employees to make decisions and solve problems they encounter on their jobs with the resources available to them
a)
unity of command
b)
accountability
c)
span of control
d)
empowerment
85.
the obligation to accept responsibility for the outcomes of assigned tasks
a)
unity of command
b)
accountability
c)
span of control
d)
empowerment
86.
no employee reports to more than one supervisor at a time or for a particular task
a)
unity of command
b)
accountability
c)
span of control
d)
empowerment
87.
the number of employees that any one manager supervises directly
a)
unity of command
b)
accountability
c)
span of control
d)
empowerment
88.
all authority and responsiblity can be traced in a direct line from the top executive down to the lowest employee level in the organization
a)
line organization
b)
line and staff organization
c)
matrix organization
d)
team organization
89.
all authority and responsiblity can be traced in a direct line from the top executive down to the lowest employee level in the organization
a)
line organization
b)
line and staff organization
c)
matrix organization
d)
team organization
90.
managers have direct control over the units and employees they supervise but have access to staff specialists for assistance
a)
line organization
b)
line and staff organization
c)
matrix organization
d)
team organization
91.
organizes employees into temporary work teams to complete specific projects
a)
line organization
b)
line and staff organization
c)
matrix organization
d)
team organization
92.
divides employees into permanent work teams
a)
line organization
b)
line and staff organization
c)
matrix organization
d)
team organization
93.
few top managers do all major planning and decision making
a)
centralized organization
b)
decentralized organization
c)
flattened organization
94.
a large business is divided into smaller operating units, and managers who head units have almost total responsibility and authority for operations
a)
centralized organization
b)
decentralized organization
c)
flattened organization
95.
an organization with fewer levels of management than traditional structures
a)
centralized organization
b)
decentralized organization
c)
flattened organization

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