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WorksheetsSFC Craig U4C3L2 Communicating to Lead
Total questions: 35
Worksheet time: 26mins
What is Self-Regulation?
The ability to control one's emotions effectively rather than ignoring them or pushing them aside.
The ability to control one's intellect for effective learning.
The ability to control one's breathing to induce a state of relaxation or meditation.
Name the four levels of communication.
Superficial, fact, thought, feeling
Direct, indirect, subliminal, overt
Intuitive, sub-conscious, non-verbal, verbal
What is self-awareness?
An awareness of how others perceive you and the ability to change to match their perceptions.
An awareness of one's own emotions and where they are coming from.
An awareness of one's limitations.
What process does this graphic represent?
Transference Process
Communication Process
Intelligence Process
(a) means being energetic and ambitious and able to make plans and get things done without being directed by others.
In World War II, our armed forces used Native Americans from the Navajo tribe to send Top Secret messages over the radio in their native language. The Axis Powers intelligence forces did not have anyone who spoke the language of the Navajo, so they could not determine what information was contained in the messages. What parts of the communication process were these Native Americans?
(a)
Name three characteristics of informative feedback.
Describes all incorrect behaviors, lists many behaviors, and allows the subject to make a choice of which behavior to address.
Describes all incorrect behaviors, lists many behaviors, and demands specific actions.
Is limited, includes specific behaviors, and provides suggestions.
Is limited, includes specific behaviors, and demands specific actions.
Name the five competencies for managing emotions.
Selected:
Self-awareness, self-regulation, self-motivation, empathy, and effective relationships
Self-enlightenment, self-discipline, self-esteem, empathy, and effective relationships
Self-awareness, self-regulation, self-motivation, sympathy, and effective communication skills
None of the choices
Choose the term that best matches the definition below.
"Sharing of information."
Transference
Decode
Communication
Emotional Intelligence
Choose the word that best matches the definition below.
"The act of moving from one place to another."
communication
encode
transference
feedback
Choose the word that best matches the definition below.
"A communication transmitted between persons by written or spoken word, signals, and so on."
(a)
Choose the word that best matches the definition below.
"Converts"
(a)
Choose the term that best matches the definition below.
"Sent from one person to another."
(a)
George was standing in line at the Toy Store after buying his niece a birthday present. A real pushy person cut in to the front of the line. Though he could feel his anger growing, George took a deep breath. Then he told himself that he wasn't in a hurry, and if an adult cuts in line, then that person probably has some serious maturity issues. He didn't say anything.
Which emotion management skill is George applying?
Empathy
Self-awareness
Self-motivation
Self-regulation
Providing effective feedback, both positive and constructive, is a key part of the communication process. Which of the following is the least effective method of providing effective feedback?
Ask permission: "May I talk to you about something I observed in your performance?"
Focus on specific behaviors: "You seemed to be anxious at the start of the exam."
Get feedback from more than one source to validate the feedback.
Provide feedback immediately after a message has been sent; an action has been completed; or when feedback is primarily negative.
Choose the word that best matches the definition below.
"Translates"
(a)
Choose the term that best matches the definition below.
"Verifying that a message was received in the manner it was intended."
(a)
Choose the term that best matches the definition below.
"The ability for one to monitor their emotions and use information about those emotions to guide one's thinking and actions."
(a)
When a radio message ends with, "Wilco, out" it means "I have received your message and will comply; this is the end of the message and you don't have to reply."
What part of the communication process is "Wilco, out"?
(a)
Providing effective feedback, both positive and constructive, is a key part of the communication process. Which of the following is the least effective method of providing effective feedback?
Ask permission: "May I talk to you about something I observed in your performance?"
Focus on specific behaviors: "You seemed to be anxious at the start of the exam."
Get feedback from more than one source to validate the feedback.
Provide feedback immediately after a message has been sent; an action has been completed; or when feedback is primarily negative.
Which competency of managing your emotions am I describing: the ability to feel and understand where it is coming from.
(a)
The ability to control that emotion.
(a)
_______________ the ability to change the way you think about things in order to get them done.
Self-regulation
Self-motivation
The lesson informs us that : the ability to understand and share the feelings of another.
(a)
This example is a what level of communication? "Hi, How you doing?"
Superficial
Facts
Thought
Feeling
The greater the (a) , the more open the communication.
To open the trust and communication you will want to want to reach the ______ level.
fourth
third
one
second
Feedback should be constructive, concise, and (a) .
Example of "global or specific" statement: You have an attitude problem.
global
specific
Example of "global or specific" statement: You sounded rather impatient today at the team meeting.
global
specific
Communication has two parts: (a) and understanding.
T or F: Feedback to subordinates is most effective when it is immediate.
True
False
________________________ __________ is defined as the transference of understanding of a meaning
(a)
What do we mean when we say a person has a high degree of "emotional intelligence"?
That person is academically very smart.
That person is highly driven by their emotions.
A person who suffers from manic depression.
A person aware that emotions are part of their reactions.
Name three characteristics of informative feedback.
Is limited, includes specific behaviors, and provides suggestions.
Describes all incorrect behaviors, lists many behaviors, and allows the subject to make a choice of which behavior to address.
Is limited, includes specific behaviors, and demands specific actions.
Describes all incorrect behaviors, lists many behaviors, and demands specific actions.
