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WorksheetsTotal quality management
Total questions: 35
Worksheet time: 26mins
Who is considered the "Grandfather of Quality Control"?
Joseph Juran
Philip Crosby
Walter Shewhart
Kaoru Ishikawa
What does JIT stand for in quality management?
Just in Time
Joint Implementation Technique
Job Improvement Tool
Justified Inspection Technique
What is the primary objective of Six Sigma?
Reducing production costs
Increasing employee engagement
Reducing defects to 3.4 per million opportunities
Eliminating the need for quality control
Which of the following is not a component of the Juran Quality Trilogy?
Quality Planning
Quality Control
Quality Implementation
Quality Improvement
The Fishbone Diagram is also known as:
Cause-and-effect diagram
Scatter diagram
Pareto chart
Histogram
Who is considered the "Father of Quality Evolution"?
W. Edwards Deming
Joseph Juran
Philip Crosby
Kaoru Ishikawa
Which of the following is NOT a dimension of product quality?
Performance
Reliability
Aesthetics
Affordability
The primary goal of Total Quality Management (TQM) is:
Reducing costs
Customer satisfaction
Increasing production speed
Employee empowerment
Which of the following is NOT a cost of quality?
Prevention costs
Appraisal costs
Marketing costs
Internal failure costs
Quality Gurus and Theories Deming’s philosophy focuses on:
Zero Defects
Statistical Process Control (SPC)
Cost Reduction
Product Innovation
Philip Crosby is known for his principle:
Quality is free
Cost of poor quality
Plan-Do-Check-Act
House of Quality
Kaizen is a philosophy that focuses on:
Breakthrough improvements
Continuous improvement
Reducing labor costs
Increasing automation
Which of the following is NOT a Seven QC Tool?
Cause-and-effect diagram
Scatter diagram
Poka-Yoke
Histogram
The purpose of a control chart is to:
Identify the cause of defects
Monitor process variation
Increase product demand
Identify employee errors
Which of the following is a key principle of TQM?
Short-term profit focus
Employee involvement and teamwork
Ignoring customer feedback
Increasing production without quality control
TQM evolved from which earlier quality approach?
Inspection-based quality control
Scientific management
Mass production
Cost-cutting strategies
Which company is widely credited for pioneering TQM principles?
Toyota
Apple
Samsung
Ford
Which of the following is NOT a commonly accepted definition of quality?
Conformance to requirements
Fitness for use
Aesthetic appearance only
Meeting customer expectations
Who defined quality as "fitness for use"?
Joseph Juran
Philip Crosby
Kaoru Ishikawa
W. Edwards Deming
David Garvin proposed multiple dimensions of quality. How many are there?
5
7
8
10
Which of the following is NOT a dimension of product quality?
Reliability
Performance
Serviceability
Price
What is Deming’s famous cycle for quality improvement?
Plan-Do-Check-Act (PDCA)
Define-Measure-Analyze-Improve-Control (DMAIC)
Measure-Analyze-Control (MAC)
Measure-Analyze-Control (MAC)
According to Deming, what percentage of quality problems are due to management?
50%
75%
85%
94%
Which of the following is NOT part of Deming’s 14 Points for Management?
Create constancy of purpose
Depend on mass inspection
Improve constantly
Eliminate slogans and quotas
According to Crosby, "quality is":
Free
Expensive
Hard to measure
Unpredictable
The cost of non-conformance to quality, according to Crosby, includes:
Increased customer satisfaction
Increased sales
Higher warranty claims
Reduced labor cost
Genichi Taguchi is known for developing:
The Quality Trilogy
The Loss Function concept
SERVQUAL model
Six Sigma methodology
Which type of cost is associated with identifying defective products before shipment?
Prevention costs
Internal failure costs
Appraisal costs
External failure costs
Which of the following is a key factor for successful TQM implementation?
Management commitment
Increased inspection
Ignoring customer feedback
Reducing employee participation
The 80/20 rule in quality management is also known as:
Pareto Principle
Deming's Rule
Ishikawa Analysis
Juran's Law
Which of the following is NOT a category of quality cost?
Prevention costs
Appraisal costs
Internal failure costs
Marketing costs
External failure costs include:
Rework
Warranty claims
Employee training
Process improvements
Which type of cost involves quality inspections?
Internal failure cost
Prevention cost
Appraisal cost
External failure cost
Prevention costs are associated with:
Scrap and rework
Warranty claims
Employee training and process improvement
Customer returns
The most expensive type of quality cost is typically:
Prevention costs
Internal failure costs
External failure costs
Appraisal costs
