WorksheetsSixt Campus
Total questions: 16
Worksheet time: 7mins
For customers with a UK driving license, what additional documents do they need to present?
Birth Certificate
National ID Card
DVLA Licence check code
Utility Bill
When creating a reservation in the DACH region, which extra should be added when quoting the reservation amount?
Loss Damage Waiver
Navigation System (GPS)
Mobility Service
Tire and Windshield Protection (TG)
If a customer renting a car in the UK wants to cross-border to France and Spain, which extra should be added to their reservation?
Foreign use
Cross-border Rental
UK Island Hopper Fee
Visit the Continent
If a customer lives in Texas and wants to book a car at Las Vegas International Airport (Nevada) using a DEBIT CARD, what additional requirements do they need to bring?
Two current (not expired or overdue) utility or cable bills, a lease agreement, or credit card statement from the pick-up state that matches the name and address on the driver's license of the renter
Passport or National ID
A booked return flight, train, or bus ticket under their name matching the return dates of the SIXT rental and made at least 24 hours prior to pick-up
None
True or False:
We can assist additional drivers with modifying their reservations.
TRUE
FALSE
How much is the cancellation fee for INTL bookings if the customer cancels the reservation 48 hours prior to the pickup date?
100/GBP/CHF/EUR
200/GBP/CHF/EUR
99/GBP/CHF/EUR
199/GBP/CHF/EUR
If a wholesaler agent wishes to make changes to a reservation in Germany, how should you assist them?
Provide the email leisure-usa@sixt.com
Provide the email leisure-wholesaler@sixt.com
Provide the email leisure-gds@sixt.com
Provide the email leisure-business@sixt.com
True or False: It is mandatory to address customers in the UK by their last name.
TRUE
FALSE
TRALSE
What is the minimum age required to rent a car in New York?
22 years old
20 years old
18 years old
21 years old
If a customer has a corporate booking in the UK and wants to change the pick-up time, how should you assist them?
Transfer the call to 2nd level
Refer the customer to the self-service platforms (Web/App)
Continue with the changes
Advise the customer to send an email to service@sixt.uk
What is the deposit amount for F* categories in Spain
500 EUR
500 PESOS
300 EUR
300 PESOS
Which of the following is NOT considered a verifier during the verification process?
Postcode
Driving License
Email Addres
Place of Birth
If the customer has a Flexible or Pay Later booking in the USA, what is the cancellation fee?
99 USD
199 USD
29.99 USD
None
For travel agency bookings, we can assist the main driver or the travel agent if the pick-up country is the USA.
True
False
At what age does the young driver surcharge apply in Spain?
Under 21
Under 22
Under 23
Under25
Can we cancel the reservation free of charge if the customer has a confirmed prepaid booking, but their credit card limit is insufficient at checkout?
YES
NO
