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Sixt Campus

Total questions: 16

Worksheet time: 7mins

Name
Class
Date
1.

For customers with a UK driving license, what additional documents do they need to present?

a)

Birth Certificate

b)

National ID Card

c)

DVLA Licence check code

d)

Utility Bill

2.

When creating a reservation in the DACH region, which extra should be added when quoting the reservation amount?

a)

Loss Damage Waiver

b)

Navigation System (GPS)

c)

Mobility Service

d)

Tire and Windshield Protection (TG)

3.

If a customer renting a car in the UK wants to cross-border to France and Spain, which extra should be added to their reservation?

a)

Foreign use

b)

Cross-border Rental

c)

UK Island Hopper Fee

d)

Visit the Continent

4.

If a customer lives in Texas and wants to book a car at Las Vegas International Airport (Nevada) using a DEBIT CARD, what additional requirements do they need to bring?

a)

Two current (not expired or overdue) utility or cable bills, a lease agreement, or credit card statement from the pick-up state that matches the name and address on the driver's license of the renter

b)

Passport or National ID

c)

A booked return flight, train, or bus ticket under their name matching the return dates of the SIXT rental and made at least 24 hours prior to pick-up

d)

None

5.

True or False:

We can assist additional drivers with modifying their reservations.

a)

TRUE

b)

FALSE

6.

How much is the cancellation fee for INTL bookings if the customer cancels the reservation 48 hours prior to the pickup date?

a)

100/GBP/CHF/EUR

b)

200/GBP/CHF/EUR

c)

99/GBP/CHF/EUR

d)

199/GBP/CHF/EUR

7.

If a wholesaler agent wishes to make changes to a reservation in Germany, how should you assist them?

a)

Provide the email leisure-usa@sixt.com

b)

Provide the email leisure-wholesaler@sixt.com

c)

Provide the email leisure-gds@sixt.com

d)

Provide the email leisure-business@sixt.com

8.

True or False: It is mandatory to address customers in the UK by their last name.

a)

TRUE

b)

FALSE

c)

TRALSE

9.

What is the minimum age required to rent a car in New York?

a)

22 years old

b)

20 years old

c)

18 years old

d)

21 years old

10.

If a customer has a corporate booking in the UK and wants to change the pick-up time, how should you assist them?

a)

Transfer the call to 2nd level

b)

Refer the customer to the self-service platforms (Web/App)

c)

Continue with the changes

d)

Advise the customer to send an email to service@sixt.uk

11.

What is the deposit amount for F* categories in Spain

a)

500 EUR

b)

500 PESOS

c)

300 EUR

d)

300 PESOS

12.

Which of the following is NOT considered a verifier during the verification process?

a)

Postcode

b)

Driving License

c)

Email Addres

d)

Place of Birth

13.

If the customer has a Flexible or Pay Later booking in the USA, what is the cancellation fee?

a)

99 USD

b)

199 USD

c)

29.99 USD

d)

None

14.

For travel agency bookings, we can assist the main driver or the travel agent if the pick-up country is the USA.

a)

True

b)

False

15.

At what age does the young driver surcharge apply in Spain?

a)

Under 21

b)

Under 22

c)

Under 23

d)

Under25

16.

Can we cancel the reservation free of charge if the customer has a confirmed prepaid booking, but their credit card limit is insufficient at checkout?

a)

YES

b)

NO