Read each requirement for a customer service representative (CSR), then match it to the correct category. Is each requirement part of job description or job specification?

CSR is responsible for successfully addressing customer calls and concerns.

Read each requirement for a customer service representative (CSR), then match it to the correct category. Is each requirement part of job description or job specification?

CSR must have excellent communication skills and not be flustered by irate callers.

Read each requirement for a customer service representative (CSR), then match it to the correct category. Is each requirement part of job description or job specification?

CSR must keep a record of all customer calls in the department’s database.

Read each requirement for a customer service representative (CSR), then match it to the correct category. Is each requirement part of job description or job specification?

CSR is expected to know about the technical aspects of the products offered.

Read each requirement for a customer service representative (CSR), then match it to the correct category. Is each requirement part of job description or job specification?

CSR must troubleshoot technical questions about products.

Read each requirement for a customer service representative (CSR), then match it to the correct category. Is each requirement part of job description or job specification?

CSR must be fluent in both English and Spanish.

Read each requirement for a customer service representative (CSR), then match it to the correct category. Is each requirement part of job description or job specification?

CSR is responsible for keeping his or her work area safe and clean.