WorksheetsN1 Training Part 1 quiz
Total questions: 10
Worksheet time: 3mins
Once you receive a message, ano ang una mong dapat gawin?
Answer the question right away
React with an emoji ❤👍
Answer with saved reply #1
Nothing
What is our goal as a social media customer service for Natural One Salon?
Answer all the customer's questions in detail
Give them our pricelist
Talk about the problems of their hair
Get people in the door!
What is the most common question we usually receive in our social media accounts?
Meron po kayo sa Cebu?
Can I get a hair cut?
HM, magkano?
Paano po pumunta sa salon ninyo?
Once the customer agrees to the date and time of the appointment what do we send next?
#7 We highly suggest booking
#8 Please Fill this out
#9 You are now booked!
#10 Location
Ano ang kahalagahan ng pagsesend ng picture ng customer?
Para masabi natin na panget ang hair nila
We want to see customers hair so we can assess and give them kung anong treatment ang kailangan nila
Higher possibility na magpabook sila ng appointment
Wala lang
Kapag nagbigay ng specific date and time si customer for an appointment, tatanggapin mo ba agad?
Yes
No
Depende, we will check the availability first
Siyempre yun ang request ni customer
Which timeslot do we offer to the customer?
Whatever the customer prefers
Earliest possible time
We open until 9pm kaya we can accept anytime
10am palagi
Once the customer fills out the booking information, booked na ba agad si customer?
Yes
Not yet, We will still check the available date and time
Yes booked na!
Not yet, we will still wait for the reservation fee
The customer is asking for the location anong location ang isesend mo
Yung sa Taguig
Yung sa Pampanga
Depende kung saan malapit na branch si customer
Kahit anong branch
After magsend ni customer ng reservation fee, ano naman ang isesend natin?
#8 Please fill this out
#11 Thank you
#6 We don't give exact price
#9 You are now booked!
