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WorksheetsPC Technician
Total questions: 49
Worksheet time: 25mins
Name
Class
Date
1.
You need to replace a broken monitor on a desktop system. You decide to replace it with a spare monitor that wasn’t being used. Even though the monitor is made by a different manufacturer than the desktop computer, it still works with the computer. Which computer design concept makes this possible?
a)
Standardization
b)
Firmware
c)
Plug and play
d)
Componentization
2.
Which of the following is the name of the core of the operating system that is loaded into memory when the system boots up? This part of the operating system is responsible for controlling security, managing the file system and providing a platform for applications to run on.
a)
Interface
b)
Kernel
c)
Driver
d)
Unit
3.
Which of the following is the term used for a set of programs that acts as an interface between the applications that are running on a computer and the computer’s hardware?
a)
Kernel
b)
Driver
c)
Utilities
d)
Operating system
4.
You’re working on a Mac computer that has an issue with a non-responsive application. You need to stop the application using the Force Quit feature. Which of the following keyboard shortcuts can be used to access the Force Quit feature?
a)
Command+Spacebar
b)
Command+Esc
c)
Command+Option+Esc
d)
Command+Q
5.
Which of the following Mac features is used to launch apps, switch between running apps, access the Trash, and also to access specific folders.
a)
terminal
b)
Mission Control
c)
Dock
d)
Spotlight
6.
ESD is most likely to occur when?
a)
a. In a cool, humid atmosphere.
b)
a. In a warm, humid atmosphere
c)
In a warm, dry atmosphere
d)
a. In a cool, dry atmosphere
7.
Hard drives are best stored in a:
a)
Refrigerator
b)
a. Static shielding bag
c)
a. Foam-lined boxed
d)
Plastic bag
8.
The fan in a 450-Watt power supply is malfunctioning. What action should you take?
a)
Open the power supply and replace the defective fan unit
b)
Remove and replace the power supply
c)
Open the power supply and oil the fan
d)
Do not service the computer until the CPU fan also fails
9.
Which of the following devices can store large amounts of electricity even when unplugged?
a)
Hard disk drive
b)
DVD optical drive
c)
LCD monitor
d)
CRT monitor
10.
You are the PC technician for a company. An employee has gone to a meeting while you fix the computer in her office. She accidentally left a report open next to her computer which states that a friend of yours in accounting will be submitted for review if their poor work performance continues. Which should you do?
a)
Ignore the paper and tell no one of its contents
b)
Tell your fellow PC technicians about what you saw and let them decide what to do with the information
c)
Tell your friend about the report you saw and whose desk it was on.
d)
Give your friend a heads up about what you found, but don’t disclose from where you heard the information
11.
A user called her organization’s Help Desk to request help with connecting to a network server. The help desk technician came to her desk to resolve the issue. Once there, the technician used the user’s telephone to call his girlfriend. The call lasted the entire time the technician was at the user’s desk. Did the technician handle the request correctly?
a)
No, the technician should have sent the user instructions in an email
b)
No, the technician should not have used the user’s telephone for a personal call.
c)
No, the technician should have directed the user to the network software’s documentation on the Internet
d)
Yes, the technician handled the request correctly
12.
As you troubleshoot a problem during a customer appointment, you discover the problem is directly related to the customer’s actions. How should you best address the situation?
a)
Ask the customer “What did you do to it?”
b)
Tactfully explain the problem without accusing or judging the customer.
c)
Fix the problem without saying anything, realizing that you’ll probably be back again for the same problem
d)
Explain the problem with abbreviations for well-known components
13.
You work at the IT Help Desk in your company. An employee calls to report a problem with her workstation and a service ticket is assigned to you. You respond to the service ticket immediately and arrive at the employee’s workstation within minutes; however, when you begin speaking to her, you can’t understand what she is saying because she is speaking Spanish, and you do not understand Spanish. What should you do?
a)
Walk away and assign the problem to someone else
b)
Ignore the user and start working on the computer
c)
Use hand gestures to communicate
d)
Find an interpreter
14.
You need to trace the route that a Cat 6 UTP cable takes through the ceiling and walls of your building. Which tool should you use?
a)
Tone probe
b)
Multimeter
c)
Cable tester
d)
Punchdown Tool
15.
Which tool would you use to measure electrical properties such as voltage, amps and resistance?
a)
IC extractor
b)
Crimper with interchangeable die
c)
Mini electronic combination wrench set
d)
Multimeter
16.
Which of the following devices help protect against temporary, above-normal voltages?
a)
Grounding wire
b)
ESD grounding strap
c)
Surge protector
d)
Power strip
17.
A new laptop was delivered to your home and left on the porch while you were at work. It was very cold outside, and you don’t know how long it has been there. You unpack the computer and would like to know if it is working properly. What should you do?
a)
Let the computer warmup to room temperature before turning it on.
b)
Place the laptop next to a heater set on High to warm it up.
c)
Turn on the computer and run self-diagnostic tests
d)
a. Remove the back cover, blow out inside with compressed air before turning it on
18.
You have just installed a new USB card reader in your Windows computer. Every time you perform a certain action using the card reader, you get an error message that you’ve never seen before. What should you do first?
a)
Replace the card reader with a new device
b)
Check the manufacturer’s website for information about the error
c)
Uninstall the device, then reinstall it.
d)
Install the device on another computer
19.
A user reports that her monitor has stopped working. While troubleshooting the issue, you discover a bad video card in the system. You replace the card and connect the monitor cable to the card. What should you do next in your troubleshooting strategy?
a)
Implement preventative measures
b)
Test the solution.
c)
Document the solution.
d)
Explain what you did to fix the problem
20.
A user reports that he cannot access several network files. After some investigation, you determine that the problem is with the network server. What should you do next?
a)
Document the problem
b)
Create an action plan
c)
Determine if escalation is needed
d)
Fix the problem
21.
Which expansion slot is best for high-end dedicated video cards?
a)
PCI-X
b)
PCIe x1
c)
AGP
d)
PCIe x16
22.
You have just replaced the motherboard in your computer. Your computer starts, but the hard disk light does not come on while the system is booting. What should you do?
a)
Replace the hard disk
b)
Connect the power LED to the motherboard
c)
Access the UEFI setup program, and verify the hard disk has been detected
d)
Connect the hard disk LED to the motherboard
23.
Your motherboard has two memory slots and supports a maximum of 8 GB of RAM. After installing two 4 GB modules and booting your system, you find that Windows only recognizes 3.5 GB of RAM. What should you do?
a)
Make sure that both modules are seated properly in their slots
b)
Change the memory timings in the BIOS to a slower (higher) setting
c)
Upgrade to a 64bit version of Windows
d)
Return both modules for a replacement
24.
What is the biggest advantage of 64bit processors over 32bit processors?
a)
The ability to use over 4 GB of memory
b)
The ability to run multiple applications at the same time
c)
Support for hyperthreading
d)
Use of the IA32 instruction set
25.
You have a computer system with an Intel Core i3 processor that operates at 3.7 GHz. You would like to upgrade to a faster processor, but you don't want to replace the motherboard. Which of the following should you do first?
a)
Edit the CMOS
b)
Install the processor
c)
Read the motherboard documentation to identify which processors are supported.
d)
Configure jumpers on the motherboard to increase the clock speed.
26.
Lately your computer is spontaneously shutting down after only a few minutes of use. What is the most likely cause?
a)
Failing hard drive
b)
Bad network card
c)
Failed UPS
d)
Overheated CPU
27.
Which of the following will most likely contain SODIMM memory?
a)
server
b)
Desktop workstations
c)
Notebook computers
d)
Printers
28.
Which memory rating identifies the fastest memory?
a)
DDR400
b)
PC2-3200
c)
PC38500
d)
DDR3-2000
29.
You want to upgrade all memory in your system with the fastest memory available. Which of the following should you choose?
a)
DDR4
b)
DDR2
c)
DDR3
d)
Choose the type of memory that is supported by your motherboard
30.
Which of the following is an error detection technique that can also correct the error?
a)
Nonparity
b)
Parity
c)
ECC
d)
EDO
31.
Which of the following components is necessary to keep the RealTime clock running?
a)
BIOS password
b)
CMOS battery
c)
EEPROM chip
d)
CMOS chips
32.
What is the name for the routine that tests the motherboard, memory, disk controllers, video, keyboard and other system hardware?
a)
POST
b)
CMOS
c)
BIOS
d)
CSST
33.
A user reports that they are unable to access their FireWire drive after moving the PC from beneath the desk to the top of the desk. What is the most likely cause of this problem?
a)
IRQ conflict
b)
Incorrect FireWire driver
c)
An external power source must be added
d)
Card is not properly seated
34.
Which of the following expansion buses are most commonly used for video cards in modern computer systems?
a)
PCI Express
b)
PCI
c)
CNR
d)
AMR
35.
A customer has brought a computer in to be repaired. He said he thinks that the sound card has stopped working because no audio is produced when music, video, or DVDs are played. Which troubleshooting step should you take first?
a)
Verify that no IRQ or I/O port address conflicts exist between the card and other devices in the system
b)
Verify that the volume isn't muted.
c)
Download and install the latest sound card drivers.
d)
Replace the sound card with a known good spare.
36.
A customer has brought a computer in to be repaired. He said he thinks that the sound card has stopped working because no audio is produced when music, video, or DVDs are played. Which troubleshooting step should you take first?
a)
Verify that the speakers are plugged into the correct jack and powered on.
b)
Replace the sound card with a known good spare.
c)
Verify that no IRQ or I/O port address conflicts exist between the card and other devices in the system
d)
Download and install the latest sound card drivers
37.
Which of the following would most likely cause random system lockups?
a)
Overheated processor
b)
Loose monitor cable
c)
Faulty mouse or keyboard
d)
Failing network adapter
38.
Where should the thermal paste go when installing a processor?
a)
Between the heatsink and CPU
b)
Between the heatsink and fan
c)
Between the CPU and fan
d)
Between the motherboard and CPU
39.
Which of the following devices typically use a microUSB connector?
a)
Smartphones
b)
Printers
c)
Scanners
d)
Network hubs and modems
40.
Which of the following is considered an input devices
a)
Hard Disk
b)
RAM
c)
Touchscreen
d)
Monitor
41.
What is the maximum data transfer speed for USB 3.0 devices
a)
1.5 Mbps
b)
400 Mbps
c)
480 Mbps
d)
5 Gbps
42.
How many devices does a single IEEE 1394 bus support?
a)
8
b)
63
c)
127
d)
256
43.
What is the maximum data transfer rate of an IEEE 1394a device?
a)
100 Mbps
b)
400 Mbps
c)
800 Mbps
d)
1600 Mbps
44.
Which of the following video card connectors provides digital video output?
a)
HDMI
b)
DVI-A
c)
S-Video
d)
Composite
45.
You are trying to connect a new USB device to your computer. You install the driver, then connect the device to an open USB port. The device does not work. What should you do first?
a)
Try a different USB cable
b)
Replace the USB device
c)
Install a new USB controller card
d)
Make sure the USB device is plugged in properly
46.
You have just installed a new device in your Windows system. After installation, you can't use the device. You check Device Manager and find an icon for the device with a yellow exclamation mark over it. What should you do?
a)
Download the latest driver from the manufacturer's website
b)
Enable the device
c)
Reinstall teh device
d)
Replace the Device
47.
For which type of device will you typically install the driver before you connect the device to your system?
a)
Hot-swappable devices
b)
USB devices
c)
Plug-and-play devices
d)
FireWire devices
48.
Which of the following is the most common method for removing RAM from a motherboard?
a)
Move the tabs holding the RAM out of the way; pull straight up to remove the RAM.
b)
Remove the screw from the one side; pull straight up to remove the RAM.
c)
Tip the RAM module at a 45 degree angle while pulling.
d)
Pull the RAM module up from one corner, then twist to release the other corner.
49.
Which of the following voltages are provided by an ATX power supply
a)
3.3-5-12
b)
3.3-5-7
c)
7-12-9
d)
7-12-24
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