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WorksheetsPersonal/Professional Qualities in HC Workers Vocabulary
Total questions: 20
Worksheet time: 10mins
Rapport: ________ between two people.
Respect and harmony
Conflict and discord
Indifference and apathy
Misunderstanding and confusion
Apathy: ________ of emotion.
Absence
Presence
Overflow
Surplus
Verbal communication: ________ or written communication.
Spoken
Written
Non-verbal
Visual
Non-verbal communication: ________, body language, or touch.
Facial expressions
Verbal cues
Written words
Sign language
Sympathy: Feeling ________ for someone.
sorry
happy
angry
excited
Responsibility: Being held ________ for your actions.
accountable
responsible
liable
answerable
Discretion: Using ________ judgment.
good
bad
poor
excellent
Tact: Being able to say or do the ________ thing in a difficult situation.
kindest
harshest
loudest
quickest
Team work: Working well with ________.
others
yourself
machines
nature
Democratic: Encourages participation and listens to others' ________.
opinions
suggestions
commands
orders
Autocratic: Dictator-like leadership style with no interest in others' ________.
opinions
feelings
ideas
suggestions
Laissez-Faire: Informal leadership style that avoids making decisions until ________.
necessary
urgent
forced
immediate
Time management: Using time effectively to achieve ________.
tasks
goals
results
success
Prioritize: Listing tasks from most to ________ important.
least
most
average
random
Competence: Being qualified and capable of finishing ________.
tasks
projects
assignments
jobs
Empathy: Being able to identify and understand others' ________.
feelings
thoughts
actions
words
Self-motivation: Ability to begin and follow through with a ________.
task
plan
idea
project
Cultural diversity is defined as:
The existence of a variety of cultural or ethnic groups within a society.
The dominance of one culture over others.
The absence of cultural differences in a society.
The promotion of a single cultural identity.
Willingness to learn means:
A desire to acquire new knowledge or skills
A reluctance to change
An ability to teach others
A focus on past experiences
Enthusiasm is defined in the context of personal/professional qualities as:
A feeling of energetic interest in a particular subject or activity and an eagerness to be involved in it.
A lack of interest or concern.
A state of complete physical, mental, and social well-being.
The ability to understand and share the feelings of another.
