Worksheets1.01 Test/Chpt 1 Textbook
Total questions: 30
Worksheet time: 15mins
Name
Class
Date
1.
Which is an example of an intangible facet in hospitality?
a)
Food at a restaurant
b)
A hotel guestroom
c)
Waiter serving guests their meal
d)
A guest happy with the meal they were served
2.
What is the meaning of the Latin root word hospitaliem?
a)
Open-hearted mindset
b)
Friendliness to guests
c)
Accommodations
d)
Unique experience
3.
Tourism is the practice of traveling for
a)
work.
b)
recreation.
c)
the government.
d)
charities.
4.
Why did many transportation developments take place during the Industrial Revolution?
a)
Regular people had more money to travel.
b)
Trade increased during this period.
c)
Transportation was required to move troops and supplies across the ocean.
d)
There was a need to transport raw materials and finished goods.
5.
Which mode of transportation contributed to the establishment of roadside inns?
a)
Air
b)
Railroad
c)
Stagecoach
d)
Steamship
6.
The greatest developments in transportation occurred during the
a)
Renaissance.
b)
Middle Ages.
c)
Elizabethan.
d)
Industrial Revolution.
7.
The hospitality industry has undergone many changes in modern times. One example is that
a)
air travel is less affordable.
b)
wealthy people are traveling less.
c)
business travel has become common.
d)
fewer families are taking vacations by car.
8.
In 1956, President Eisenhower signed an act that gave people the opportunity to drive greater distances more easily. This was the
a)
Federal-Aid Highway Act.
b)
Automobile Emissions Act.
c)
Department of Transportation Act.
d)
Fixing America’s Surface Transportation Act.
9.
A woman was traveling by stagecoach to visit her grandmother in Abilene. The stagecoach stopped for the evening so that passengers could have a meal and a place to rest. They would have stopped at a
a)
farm.
b)
motel.
c)
campground.
d)
coaching inn.
10.
How does the hospitality industry impact the economy?
a)
Encourages the development of charitable organizations
b)
Limits the promotion of sustainability
c)
Provides millions of jobs to people
d)
Minimizes the use of technology
11.
In the United States, which industry employs the most people?
a)
Retail
b)
Hospitality
c)
Financial
d)
Educational
12.
What is sustainability?
a)
The economic benefits of green initiatives
b)
The practices followed to avoid using up natural resources
c)
The total greenhouse gas emissions caused by an organization
d)
The environmental benefits of green practices
13.
Which is an example of a corporate social responsibility initiative?
a)
A non-profit requires 13 employees over the age of 60 to retire early
b)
A publicly held company distributes dividends to its shareholders
c)
A privately held company donates computers to schools in an economically challenged area
d)
An organization lays off 300 workers in an effort to restore diminishing profit margins
14.
If a specific city or state is being promoted to prospective travelers, what type of branding is being used?
a)
Personal
b)
Destination
c)
Geographic
d)
Product
15.
When a travel agent promotes a specific city to prospective travelers in order to encourage a visit, this is an example of
a)
corporate social responsibility.
b)
destination branding.
c)
multiculturalism.
d)
tourism.
16.
The idea that many cultures can prosper together by recognizing and celebrating their differences is called
a)
independence.
b)
branding.
c)
multiculturalism.
d)
hospitality.
17.
A businessperson is visiting friends in Chicago. He gets a hotel room for two nights for $250 per night. Next week, a valet spends some of his paycheck to buy groceries. This is an example of
a)
a coincidence.
b)
the multiplier effect.
c)
the spirit of hospitality.
d)
a managed business.
18.
Theme parks and sporting arenas are a part of which sector?
a)
Accommodations
b)
Food and beverage
c)
Transportation
d)
Attractions
19.
Airline travel is a type of
a)
attraction.
b)
transportation.
c)
accommodation.
d)
food and beverage offering.
20.
Restaurants and snack bars are part of which hospitality and tourism sector?
a)
Accommodations
b)
Food and beverage
c)
Transportation
d)
Attractions
21.
Which hospitality and tourism section includes Mount Rushmore?
a)
Transportation
b)
Food and beverage
c)
Attractions
d)
Accommodations
22.
When two or more things depend on each other, it is known as
a)
autonomy.
b)
codependence.
c)
independence.
d)
interdependence.
23.
Joe’s Diner is an independent business. This means that it is a business that
a)
is owned and operated by the owner.
b)
owners buy into with a standard system of operation.
c)
is partially owned by a group that is not a part of the day-to-day operations.
d)
is owned by two or more people who contribute resources into the entity.
24.
A business that owners buy into with a proven standard system of operation is called a(n)
a)
chain.
b)
franchise.
c)
independent business.
d)
managed business.
25.
Betsy’s Bakery is privately owned and operated. This is an example of a(n)
a)
chain.
b)
managed business.
c)
franchise.
d)
independent business.
26.
A business that is owned by a group or individual who is separate and apart from normal business operations is
a)
a chain.
b)
a franchise.
c)
managed.
d)
independent.
27.
A company that allows another to use its name, sell its products, and receive services is a(n)
a)
chain.
b)
franchise.
c)
managed business.
d)
independent entrepreneur.
28.
Which might be a downside of a managed business?
a)
You have access to the necessary skills, knowledge, and business systems to promote your operation.
b)
As owner, you may not have a say in how things are run.
c)
You are required to use established standards, menus, and training programs.
d)
Your business will have little support or branding.
29.
Technology in the hospitality and tourism industry should
a)
reduce labor.
b)
increase costs.
c)
decrease productivity.
d)
give guests less control of choices.
30.
A mother is looking for a hotel in New York for a trip with her daughter and grandson. She wants rooms with large open space and a good layout so that her grandson can play. To preview available rooms in the most realistic way, she
a)
checks out online reviews.
b)
calls the 1-800 reservation number.
c)
views static pictures on the hotel’s website.
d)
uses the virtual reality tour.
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