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WorksheetsConflict Management
Total questions: 11
Worksheet time: 17mins
What is one negative impact of conflicts on businesses?
Increased motivation
Lack of motivation
Employees want to stay at the company (high retention)
Improved teamwork
What is conflict?
An argument between friends
A friendly disagreement that may end good or badly depending on how people perceive it.
A disagreement through which parties involved perceive a threat to their needs, interests or concerns
A planned discussion between two parties
True or False? A situation can be interpreted or perceived differently by each individual.
True
False
Conflicts are rooted in three major groups of factors, which are:
Situational, Relationship, Personal
Personal, Friendship, Relationship
Situational, Friendship. Family
Relationship, Family, Extended Family
These styles are classified based on two dimensions: assertiveness and ____________.
conciseness
relentlessness
expressiveness
cooperativeness
lose-lose situation
What is an agreement or outcome that gives only one side something they want?
lose-lose situation
Which is a good behavior to avoid conflict?
Escalate the situation so they know who is in charge.
Yell over the person you are talking to.
Agree to speak when both parties are calm.
Run away from the problem.
Is used when parties believe they can reach a solution, but need a third party to manage the process.
Facilitation
Arbitration
Mediation
An arbitrator is the _________ figure.
comprising
authority
main
helpful
True or False: A meditator should be unbiased and treat all parties fairly.
True
False
