Applied Empathy is...

The Aegis approach addresses the __________ and not the ___________.

Aegis defines rapport as a connected state of being between two or more people. This connected state includes some level of trust and is achieved through

Step 1 of the Crisis 2-Step is:

Step 2 of the Crisis 2-Step is:

The ABCs of Escalating Behavior are:

True or False: It's not a trigger or activating event that causes a person to escalate. It is a person's belief (in the moment) about the activating event that causes them to escalate.

True or False: The emotional brain serves as a survival guide that moves people away from danger and towards safety. Safety is most often represented by inclusion with other people.

The metaphor that Aegis uses throughout is, "If the Thinking Brain is the ______,"

"Then the Emotional Brain is the ______."

We know that under duress, in crisis, the emotional brain, or the HORSE, takes over. This emotional hijacking is the fuel to the fire. This brings us to RULE #1 in AEGIS crisis intervention:

True or False: In light of the stressors present in a crisis, professionals must maintain their critical thinking to achieve de-escalation and make safety-oriented decisions.

True or False: The three components of a person's stress response are cognitive, physiological, and behavioral.

True or False: Intervening professionals bring their own ABC's (Activating event, Belief, & Consequential emotion) into a crisis situation.

In crisis, there is no such thing as right or wrong; there is only ______ or ______.

An intervening professional will communicate _________ or __________ before a word leaves their mouth.

Nonverbal Communication consists of:

True or False: In a crisis, 100% of communication can be nonverbal.

True or False: When presenting to a person in crisis, an intervening professional will communicate one of two things before a word leaves their mouth: "Threat" or "No Threat."

Pacifying Behavior is

Nonverbal displays are included in the De-escalation Cluster.

What is the Crisis 2-step?

True or False: Achieving de-escalation is all about timing. It is the rapport points earned in Step 1 that allow staff to have more of a verbal process in Step 2.

True or False: Empathy is not agreement. Professionals can set limits around behavior while using empathic tools like reflective listening.

True or False: The inability to communicate emotional pain creates escalation. If a person has their internal struggle validated verbally, they are less likely to manifest their angst physically.

Remember: It's not an Activating Event that causes a person to escalate. It's a person's _____________ about the Activating Event that causes them to escalate. The key is to __________ influence this Belief.

At work, de-escalation is everybody's job, but never at the cost of personal safety. When there is an imminent safety threat, there are only two options:

_______________ or _____________

__________ is used by intervening professionals to communicate their recognition of the emotional struggle [C] and the perspective [B] of a person in crisis.

True or False: Avoiding misuse of the work "I" is part of an insulated approach. example: "I need you to calm down."

True or False: Any physical technique used during an intervention does carry risk. Benevolent restraint is only used when the risk of intervening clearly outweighs the risk of not intervening because of an imminent threat to safety.

The use of benevolent restraint is always a _________.

True or False: Any physical intervention must never pose a greater risk than a persons escalated behavior. Additionally, the threat to safety must be imminent, meaning there is a clear evidence that aggression is about to happen.

The _________ use of restraint is strictly forbidden.

The Aegis system does not use any type of _______ or _______ positioning.

True or False: Change in skin tone and color, such as rash-like appearance of tiny red spots, is a warning signs of pending asphyxia.