Font size
Worksheets319 Sample test
Total questions: 45
Worksheet time: 23mins
Which one of the following allows for time off for parenting?
Employment Rights Act 1996
Employment Relations Act 2004
Working Time Regulations 1998
Equality Act 2010
Which one of the following describes indirect discrimination?
Unwanted behaviour that violates someone's dignity.
A condition with which some groups cannot comply.
Treating someone unfairly on the basis of race or gender.
Treating someone unfairly who has complained about harassment.
Which of the following information is contained on a stock control card?
1 Price. 2 Balance held. 3 Minimum level. 4 Supplier's address. 5 Amounts issued.
a 2, 3, 5.
b 1, 2, 3.
c 3, 4, 5.
d 2, 3, 4.
Which of the following services are provided by a typical office?
1 Customer service. 2 Data input. 3 Reprography. 4 Document control. 5 Quality control.
2, 3, 5.
1, 2, 3.
3, 4, 5.
2, 3, 4.
Which one of the following would be the best way to ensure the team can follow new systems?
Include it in the staff handbook.
Send an All Staff email.
Display instructions on a notice.
Set up a training course.
Which one of the following would be the best way to ensure adequate staff cover at all times?
Controlling staff sickness.
Coordinating staff holidays.
Recruiting extra staff.
Allowing flexible work hours.
Which one of the following is the purpose of having a preventative maintenance plan for equipment?
To avoid invalidating the warranties.
To enable tracking of faults and errors.
To ensure it remains in good working order.
To schedule work around servicing.
Which one of the following would be the best way to ensure a large project finishes on time?
Delegate workloads evenly.
Hold regular team meetings.
Set individual targets.
Create a schedule for progress reporting.
Which one of the following would be the best way to monitor the quality of a team's work?
Delegating work according to strengths.
Checking work products for errors.
Overseeing new members' work.
Personal observation of staff.
Which one of the following often accompanies employees in disciplinary proceedings to advise them of their rights?
Line manager.
Counsellor.
Human resources director.
Trade union representative.
PUWER regulations cover the
use of equipment
assessment of risks
reporting of accidents
storage of hazardous substances.
The legislation that covers emergency evacuation procedures is
HASAWA
COSHH
RIDDOR
HSE.
Under the Health and Safety at Work Act, an individual is required to
carry out checks on electrical equipment
report any hazards they see
take responsibility for visitors' welfare
assess the set up of their computer workstation.
In regards to accident reporting, it is a statutory requirement to
report incidents that occur to visitors
record any injury to persons on the premises
provide training on all equipment
document the procedures to be followed.
Which one of the following is the MAIN purpose of resolution minutes?
To record all of the motions passed.
To provide a record of discussions that took place.
To detail follow-up tasks that must be undertaken.
To provide a verbatim record of discussions.
Which one of the following is a statutory requirement regarding Annual General Meetings?
All of the shareholders must be present.
Minutes are taken to record the proceedings.
A secretary is present to take notes.
Minutes of the previous five meetings are available.
Which one of the following is a legal requirement for the storage of meeting minutes?
They record the discussions.
They are retained for ten years.
They are available in the public domain.
They are submitted annually to Companies House.
Why is it important that public limited companies keep accurate minutes of meetings held?
They form a written record.
They specify actions to be taken.
It is a requirement of their shareholders.
They may be used in court cases against the organisation.
Which one of the following items are to be included in all narrative minutes?
1 Title of meeting. 2 Name of Treasurer. 3 Members present. 4 Chairman´s agenda. 5 Items discussed.
3, 4, 5.
1, 3, 5.
2, 3, 5.
1, 4, 5.
Which one of the following is NOT usually recorded in minutes?
Exact wording of discussions.
Items not on the agenda.
Identification of proposer of motions.
Apologies for absence.
How can the secretary ensure they know who has attended a meeting?
Greet delegates personally at the start of the meeting.
Confer with the Chair as to who is in attendance.
Tick off delegates' names as they make a contribution.
Ask delegates to sign an attendance register.
Which one of the following is NOT usually required in an informal meeting?
A chairperson to run it.
Someone to take notes.
An agenda.
A quorum.
Which one of the following describes the purpose of a board meeting?
To discuss operational issues.
To declare publicly the profit or loss.
To distribute the annual report.
To replace retiring personnel.
Which one of the following is the purpose of creating a working party?
To keep senior management informed.
To keep operations on target.
To oversee a specific project.
To act as advisors to shareholders.
Which one of the following is a role of a chairperson during a meeting?
Creating an agenda of items for discussion.
Ensuring the discussions follow the agenda.
Deciding which motions are proposed.
Setting the meeting's terms of reference.
Which one of the following is a role of the treasurer during a meeting?
Preparing accounts for presentation.
Assisting the chairperson to run the meeting.
Presenting financial information.
Voting in favour of financial decisions.
Which one of the following is the BEST way to ensure the orderly running of a large meeting?
Start and finish on time.
Direct items through the Chair.
Have a secretary to take notes.
Ask delegates for their opinions in turn.
Which one of the following is the main purpose of setting an agenda?
To provide a framework for discussions.
To establish rules for the meeting.
To notify delegates of the meeting.
To ensure only interested delegates attend.
Which one of the following is essential information before a meeting can be arranged?
Date and time to be held.
Names of delegates attending.
Agenda items for discussion.
Equipment and facilities required.
Which one of the following is agreed during a meeting?
Matters arising for discussion.
The quorum required for next meeting.
The date for members to reconvene.
The rules for voting on motions.
How can individual targets be used to achieve an overall objective?
They facilitate scheduling of all tasks
They ensure even delegation of tasks
They allow staff to use their initiative.
They encourage teamwork.
How is a budget used to manage workloads?
It sets the timeframe and resources for achieving objectives.
It acts as a motivator for achievement of targets.
It ensures money is available for unexpected events.
It controls the way money is spent.
Which one of the following must be taken into account when delegating work to a team?
Different preferences of members.
Previous achievement of deadlines.
Individual strengths and abilities.
Level of motivation and morale.
Which one of the following would be best to manage the quality of a team's work?
Performance review.
Key performance indicators.
End review techniques.
SMART targets.
What is the MAIN purpose of status reporting when managing a team's performance?
To provide a review of progress.
To identify where extra resources are required.
To create a framework for achievement.
To provide a written record of progress.
Which one of the following would be the BEST way to identify the need for improvement in a team's rate of output?
Observing how quickly they work.
Reviewing achievement of KPIs.
Analysing the number of errors.
Asking members to self assess.
Which one of the following is the MAIN purpose of seeking feedback from customers on a team's performance?
To identify if there are areas for improvement.
To request information on areas of good practice.
To understand what customers want.
To provide information for staff performance reviews.
Which one of the following is the main purpose of a forum?
Educational.
Promotional.
Advice-giving.
Fact-finding.
Which of the following are characteristics of a trade show?
1 Large, mobile audience. 2 Free samples. 3 Formal. 4 Based on discussion. 5 Demonstrations.
a 1, 2, 3.
b 3, 4, 5.
c 1, 2, 5.
d 1, 4, 5.
Which of the following information is required to start planning an event?
1 Type of event. 2 Staff requirements. 3 Date/timeframe. 4 Budget available. 5 Catering requirements.
1, 3, 4.
1, 2, 3.
3, 4, 5.
2, 3, 4.
When planning an event, which one of the following is the best source of information on capacity of rooms?
Venue staff.
Presenters.
Delegates.
Organisers.
The best tool for creating a timeline for planning an event is a
to do list
gantt chart
scheduler
diary
How can records of similar previous events be most useful when costing a new one?
Identifies who to invite.
Identifies resources required.
Provides information on the venue.
Aids data management.
It is MOST important to delegates that event joining instructions contain details of
fees and how to register
schedule and names of speakers
start time and how to arrive
break times and refreshment offer
At a trade show, it is most important to give delegates information on
how to place an order
when the next event will be
how to provide feedback
who to contact if there is a problem.
