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Eduqas Hosp - employment roles and responsibilities

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Who is responsible for overseeing all staff at a restaurant and ensuring good customer service?

a)

Head waiter

b)

Front of house manager

c)

Concierge

d)

Receptionist

2.

What is the role of a Sous-Chef in the kitchen brigade?

a)

Prepares all desserts and pastry dishes

b)

In charge of a specific area in the kitchen

c)

Deputy in the kitchen, in charge when the executive chef isn’t available

d)

Washes the dishes and other cleaning duties

3.

Which staff member is responsible for taking bookings and dealing with customer complaints?

a)

Concierge

b)

Maître d'hôtel

c)

Receptionist

d)

Waiting staff

4.

Who helps with peeling, chopping, washing, and cutting of ingredients in the kitchen?

a)

Pastry chef

b)

Kitchen assistant

c)

Apprentice

d)

Commis chef

5.

What is the primary responsibility of a chambermaid in housekeeping?

a)

Repairs and maintains machines

b)

Cleans guests’ rooms and restocks products

c)

Carries out day-to-day maintenance

d)

Cleans hallways and public areas

6.

Who is responsible for preparing all desserts, pastry dishes, and bakes in the kitchen brigade?

a)

Executive chef

b)

Commis chef

c)

Pastry chef

d)

Chef de partie

7.

Which role involves advising and helping customers with trips and tourist attractions?

a)

Concierge

b)

Receptionist

c)

Maître d'hôtel

d)

Waiting staff

8.

What does the management role of marketing involve?

a)

Ensuring laundering of bed linen and towels

b)

Promoting events and offers to increase custom

c)

Responsible for the provision of food and drink

d)

Cleaning hallways and public areas

9.

Who is in charge of the whole kitchen, developing menus and overlooking the rest of the staff?

a)

Sous-Chef

b)

Executive chef

c)

Chef de partie

d)

Kitchen porter

10.

What is the responsibility of a caretaker in housekeeping?

a)

Cleans hallways and public areas

b)

Repairs and maintains machines

c)

Carries out day-to-day maintenance

d)

Cleans guests’ rooms and restocks products