WorksheetsEduqas Hosp - Customer Needs
Total questions: 10
Worksheet time: 5mins
Which of the following is NOT a group into which customers can be divided according to their needs?
Business customers
Leisure customers
Local residents
International tourists
What might business customers require for their meetings?
Drinks facilities in room
Whiteboards and projectors
Different room sizes
Concierge service
Which of the following is a need specific to leisure customers?
Early breakfast
24-hour room service
Snack/mini bar
Quiet floor to work
What is a concern for hospitality businesses when serving local residents?
Providing free Wi-Fi
Addressing noise and parking issues
Offering express check-in
Ensuring disability access
Which of the following is NOT a provision for business customers?
Iron and ironing board
Special dietary needs
Express check-in and check-out
Discount/loyalty points
What is a requirement for hospitality and catering businesses by law?
Offering luxury experiences
Providing customer rights and inclusion
Ensuring early breakfast
Offering different room sizes
Which of the following is a catering need for leisure customers?
Tea and coffee facilities for meetings
Drinks facilities in room
Whiteboards and projectors
Quiet floor to work
What type of accommodation might leisure customers look for?
Quiet floor to work
Different room sizes
Express check-in and check-out
Free Wi-Fi parking
Which of the following is NOT a reason a business cannot discriminate against a person?
Age
Gender
Dietary preferences
Race and culture
What is an example of a facility that local residents might use?
Conference rooms
Restaurants
Express check-in
Concierge service
