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WorksheetsHR REVIEW CHAPTER 8,9
Total questions: 48
Worksheet time: 24mins
Money and other valuable items (e.g., benefits, bonuses, privileges) exchanged to perform work. What is it called?
Reward
Compensation
Salary
Wage
The total amount of money and other valuable items exchanged to perform a job. What is it?
Compensation package
Compensation program
Compensation policy
Compensation rate
Financial and non-financial compensation is provided to an employee by another person. What type of reward is this?
Intrinsic reward
Extrinsic reward
Bonus
Tip
What can spontaneous compensation be called?
Intrinsic reward
Extrinsic reward
Bonus
Tip
The process of managing the external and internal reward systems of an organization. What is this process called?
Compensation package
Compensation policy
Compensation program
Compensation management
The pay range for a new hotel front desk employee can be between $7.50 and $8.50 per hour to start. What can it be called?
Minimum wage
Maximum wage
Salary range
Bonus
The current salary range for different types of jobs in a specific community or labor market. What is this?
Industry salary rate
Incentives
Bonuses
Local salary rate
What is the minimum wage?
The minimum amount of money that employees are protected by the FLSA or state law can be paid by their employers.
Money is calculated weekly, monthly, or yearly rather than hourly.
Money paid or received for work performed in a one-hour time period.
Money paid or received for completing a certain amount (a piece) of work.
The minimum salary necessary for a person to achieve a subjectively defined standard of living. What type of salary is this?
Standard salary
Minimum salary
Living wage
Maximum salary
Definition of 'Salary'
Money calculated on a weekly, monthly, or yearly basis rather than hourly.
Money paid or received for work performed over a one-hour period.
Money paid or received for completing a certain amount (a piece) of work.
Financial reward paid to employees for achieving predetermined performance goals.
Hourly wage is the amount of money paid or received for work performed in:
One day
One hour
One task
One month
Money is paid or received for completing a certain amount of work. Salary is paid for:
A week
Part-time
An hour
Piecework
A compensation system rewards employees for their achievements in their work rather than the time spent working.
Salary bonuses
Performance-based salary
Position-based salary
Responsibility-based salary
Definition of 'Encouragement' in human resource management:
A motivational plan provided to employees based on their work efforts.
Financial rewards paid to employees for achieving predetermined performance goals.
A cash gift given directly to someone for performing a service or task.
Financial compensation provided to attract and retain employees or to comply with legal regulations.
The financial reward paid to employees for achieving predetermined performance goals. What is it?
Tip
Incentive
Award
Bonus
What type of tip is usually given directly to someone for performing a service or task?
Money
Compliment
Respect
Food
What is tip-pooling?
Name of a swimming pool
A place where people can swim
An agreement between employers and employees
A money box
According to the Tip-pooling agreement, what must employees do?
Put all tip money into the Tip-pooling
Share tip money with the employer at a 50:50 ratio
Keep tip money for personal receipt
Not allowed to receive tips from customers
An amount added to a customer's bill in exchange for the service provided. What is this?
Tax
Payment fee
Tip
Service charge
Indirect financial compensation is provided to attract and retain employees or to comply with legal regulations. What is this?
Benefits
Profit
Revenue
Refund
According to FLSA, employees must be compensated at a salary not less than:
$385 per week
$455 per week
$565 per week
$645 per week
What conditions allow employers to deduct pay on a daily basis from exempt employees:
Absent for one or more full days for reasons other than illness or disability
To offset amounts received for military duty, witness fees, or military pay
Good faith penalties for violating essential safety regulations
All of the above answers are correct
The term salary does not include:
All tip income
Pay for time lost due to illness or accident
Expense reimbursement
Travel package
What type of salary is usually paid to hotel room service staff?
Hourly wage
Commission-based pay
Minimum wage
Weekly salary
What type of salary is usually paid to hotel room service staff?
Hourly wage
Commission-based salary
Minimum wage
Weekly salary
Most employees, naturally, want their compensation package to be:
As large as possible
Minimum wage
In accordance with labor laws
Meet the standard of living
Which of the following is a part of external rewards?
Participating in job design
Preferred office space or workstation
Participating in decision making
Greater job freedom
Which item is a part of internal rewards?
Bonus
Profit sharing
Paid leave
Empowerment
Which item is NOT a financial item in external rewards?
Business card
Salary
Hourly wage
Tip
What type of reward is available for employees who have opportunities for personal development?
Non-financial external rewards
Financial external rewards
Internal rewards
None of the above
The goal of any effective compensation management program:
Effectively manage employees
Attract, motivate, and retain talented employees
Reduce turnover rates
Care for employees' lives
Not all employees perform the same job, and as a result, there are differences in employee salaries. That is why:
All employees have the same salary
Salary fluctuations
Equal promotion opportunities
High competition within the organization
What can hotel managers find in salary surveys?
The number of employees who have changed jobs
They provide a way to establish salary ranges for different jobs
They can tell you your salary compared to others
Surveys can give you ideas for building a strong workforce
Compare internal wage equity with ensuring external equity:
Similarity
Internal wage equity is more important
Internal wage equity is less important
No one is right
Most seasonal workers in the hotel industry are paid:
Hourly wage
Weekly wage
Monthly wage
Piece rate
For reception staff, they are satisfied with a higher salary during the working hours:
7 A.M. to 3 P.M
3 P.M to 11 P.M
11 P.M. to 7 A.M
No one is correct
Why do most managers tend to avoid discussing salary and wages with their employees?
Employees will have to justify some perceived wage inequalities
No time to talk
Managers often pay unfair wages
The law does not allow it
Many hotels and restaurants charge customers a mandatory service fee. Typically, what percentage of the customer's total bill is this?
2%
11.5%
15%
20%
A system process through which managers help employees improve their ability to achieve goals. What is it?
Performance management
Evaluation management
Recruitment management
Sanitation management
An objective and comprehensive assessment or ranking of employees. What is it?
Recruitment
Interview
Test
Evaluation
What is the definition of "Absolute Standard"?
Indirect financial compensation that must be provided to employees according to the law
Measuring an employee's performance against an established standard
An additional charge on a customer's bill in exchange for services rendered
A motivational plan provided to employees based on their work efforts
With relative standards, measuring the performance of one employee compared to another:
Employee compensation
Employee relativity
Employee performance
Employee responsibilities
According to an evaluation system, BARS stands for:
Bartenders
Baristas
Behaviorally Anchored Rating Scale
Best Average Sales Ratio
According to a type of evaluation system, BOS stands for:
Best Operating System
Behavioral Observation Scale
Best Performance Standards
Best Operating Service
A rating system that uses peer opinions to evaluate an employee's performance. What is it?
Product-based salary
External rewards
Compensation
Peer evaluation
Who can participate in the 360-degree evaluation system?
Supervisor
Colleagues
Subordinates
All of the above
What is the "Halo" effect in an evaluation system?
Effect of the sun
Using a person's positive evaluation to influence others
Using many people to train one person
All answers are correct
With the Pitchfork effect, the system tends to let the ___ evaluation of a personal characteristic influence the evaluations of others.
Positive
Negative
Neutral
Positive and negative
