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WorksheetsN5 Admin and IT Theory Revision
Total questions: 42
Worksheet time: 21mins
What is a skill?
Intelligent
Good at IT
Kind
Helpful
List two qualities of an admin assistant.
Organized and efficient
Creative and artistic
Introverted and shy
Aggressive and demanding
Which of the following is a duty of an admin assistant?
Filing
Cooking
Driving
Fill in the blank: Documents used in recruiting an admin assistant are ______ and Person Specification.
Job Description
Resume
Cover Letter
Reference Letter
What is good customer service?
Providing prompt and helpful assistance to customers
Ignoring customer complaints
Delaying responses to customer inquiries
Being rude to customers
One benefit of good customer service is:
Increased customer loyalty
Higher operational costs
Decreased customer satisfaction
Reduced brand reputation
What is one impact of bad customer service?
Loss of customers
Increased sales
Improved brand reputation
Higher employee satisfaction
According to HASAWA 1974, what must an employer provide for all employees?
Safety equipment and training
Flexible working hours
Paid vacations
Company car
Fill in the blank: An employee must carry out duties in a ______ manner.
professional
casual
careless
haphazard
The role of a first aider for 50-100 employees is to:
Provide basic first aid treatment and manage emergency situations until professional help arrives.
Conduct regular health check-ups for all employees.
Administer medication to employees on a daily basis.
Supervise the work environment to ensure safety compliance.
List the potential risks from using VDU's according to the Health and Safety (Display Screen Equipment) 1992 legislation.
Eye strain and fatigue
Repetitive strain injury
Back and neck pain
All of the above
The Health and Safety (Fire Precautions) 1995 legislation ensures:
fire safety measures are implemented in workplaces
employees are trained in first aid
workplaces are free from all hazards
employers provide health insurance
Which of the following is a security measure for people?
Checking ID Badges
Ultraviolet pens
Anti virus
Fill in the blank: The Health and Safety (Display Screen Equipment) 1992 legislation covers workers who use _______.
visual display units (VDU's)
telephones
printers
fax machines
What is one of the security measures for property?
Installing security cameras
Planting more trees
Painting the walls
Changing the furniture
Which security measure involves using passwords?
Biometric authentication
Password authentication
Token-based authentication
Two-factor authentication
The purpose of regularly assessing fire risks in the workplace is to:
ensure compliance with safety regulations
reduce insurance costs
improve employee productivity
enhance workplace aesthetics
Which of the following is a security measure for information?
CCTV
Screensavers
Intercoms
Fill in the blank: Security of property includes ensuring the office is _______.
alarmed
locked
guarded
secured
What does GDPR 2016 provide to individuals when information is stored about them?
Right to access personal data
Right to delete personal data
Right to correct personal data
All of the above
Fill in the blank: The right to _______ means individuals can correct any incorrect data that a business is holding.
rectification
deletion
access
portability
Which act gives authors the right to control and benefit from their work?
Copyright Act
Patent Act
Trademark Act
Design Act
The purpose of the Computer Misuse Act 1990 is to:
Prevent unauthorized access to computer systems
Promote the use of computers in education
Regulate the sale of computer hardware
Encourage the development of new software
Which of the following is a feature of a reliable website?
Outdated information
Free from bias
Difficult to access
Poor layout
Identify a feature of an unreliable website from the following:
Up-to-date information
Security with HTTPS
Hyperlinks that don’t work
Professionalism
Fill in the blank: A benefit of a reliable website is that it leads to _______ from customers.
trust
distrust
confusion
indifference
The consequences of using an unreliable website are:
Loss of personal data
Improved security
Faster internet speed
Better user experience
Which of the following is a benefit of a reliable website?
Loss of reputation
Poor decision making
Trust from customers
Using out of date information
List one benefit of managing paper file documents.
Easy to access
Environmentally friendly
Cost-effective
Space-saving
Name one feature of corporate image.
Logo design
Financial performance
Employee satisfaction
Market share
Why is it important to use version numbers for amended documents?
To track changes and updates
To make documents look official
To increase document size
To confuse readers
The importance of updating anti-virus software regularly is:
To improve computer performance
To protect against new threats
To save disk space
To enhance internet speed
Files can be backed up for security purposes by:
Using cloud storage services
Deleting unnecessary files
Renaming files
Changing file extensions
What role do symbols or logos play in corporate image?
They are irrelevant to corporate image.
They are the primary factor in corporate image.
They contribute to brand recognition and identity.
They only affect the company's financial performance.
One advantage of staff being able to move between branches or departments more easily is:
Increased flexibility and adaptability
Higher salary
More vacation time
Less responsibility
One advantage of staff forming an identity with the organization is:
Increased job satisfaction
Higher salary
More vacation time
Less responsibility
One advantage of giving a single corporate identity to customers is:
Increased brand recognition
Higher operational costs
Decreased customer loyalty
Reduced market reach
What is one advantage of an organization being easily recognized?
Increased brand loyalty
Higher operational costs
Decreased market share
Reduced customer engagement
What is one disadvantage of a corporate identity that may stifle creative thinking?
It encourages conformity
It promotes individuality
It fosters innovation
It enhances flexibility
What is one disadvantage of some staff finding it difficult to fit in?
Decreased productivity
Increased collaboration
Higher job satisfaction
Improved team dynamics
What is one disadvantage of the time and effort required to maintain the culture and for new staff to adapt to the culture?
It can lead to increased productivity.
It can cause delays in project timelines.
It fosters a positive work environment.
It enhances team collaboration.
One disadvantage of change being more difficult to implement is:
It requires more resources and time.
It leads to immediate success.
It is easily accepted by everyone.
It has no impact on the organization.
