WorksheetsKYC, Weight Volume, Soft skills
Total questions: 21
Worksheet time: 21mins
Name
Class
Date
1.
Why is professional grooming important for a BDM?
a)
A well-groomed BDM creates credibility and builds customer confidence
b)
It is only necessary for senior managers, not BDMs.
c)
It doesn’t matter as long as the BDM is good at his work
d)
It helps in getting promotions but is not necessary for daily work.
2.
Which metric is used to calculate the chargeable weight of a consignment?
a)
Higher of actual weight and volumetric weight / Next round zero
b)
Actual weight only
c)
Distance traveled
d)
Lower of actual weight and volumetric weight
3.
What is the meaning of "volumetric weight"?
a)
Weight of the consignment as declared by the sender
b)
Weight of the consignment on a scale
c)
A weight calculated based on the consignment's dimensions
d)
Weight of the goods after delivery
4.
What is the role of a hub in the hub-and-spoke model?
a)
Storing goods indefinitely
b)
Acting as a final delivery point
c)
Packaging goods for dispatch
d)
Consolidating consignments for efficient redistribution
5.
What type of service is Safexpress most known for?
a)
E-commerce platform
b)
In-house manufacturing
c)
International freight forwarding
d)
Supply chain and logistics solutions
6.
Which document is mandatory for booking a consignment?
a)
Delivery receipt
b)
Waybill
c)
Packing checklist
d)
Quotation
7.
What is a "delivery gateway"?
a)
A point of payment collection
b)
A central inventory system
c)
A hub where consignments are dispatched to their final destination
d)
A software tool
8.
A consignment weighs 18 kg, and its volumetric weight is 22 kg. What will be its chargeable weight?
a)
18 kg
b)
22 kg
c)
30 kg
d)
None of the above
9.
Why is understanding volumetric weight important in logistics?
a)
It helps reduce product dimensions
b)
It ensures fair pricing for large but lightweight consignment
c)
It decreases transportation time
d)
It eliminates the need for physical weighing
10.
What is a key characteristic of a positive attitude in the workplace?
a)
Seeing challenges as opportunities to grow
b)
Complaining about company policies
c)
Avoiding extra responsibilities
d)
Blaming external factors for failures
11.
In professional emails, which element is crucial for effective business writing?
a)
Avoiding subject lines to keep it short
b)
Using informal language for a friendly tone
c)
Writing long paragraphs to explain everything in detail
d)
Clarity, proper grammar, and a polite tone
12.
In the R.E.S.P.E.C.T. culture, what does "Self-discipline" refer to?
a)
Ignoring deadlines and focusing only on major tasks
b)
Only working under supervision
c)
Managing time efficiently and staying committed to goals
d)
Depending on motivation instead of consistency
13.
How can a BDM demonstrate ‘Custodianship’ at Safexpress?
a)
Taking ownership of company assets, customer relationships, and brand reputation
b)
Delegating tasks without oversight
c)
Only focusing on personal sales targets
d)
Avoiding involvement in team activities
14.
Which of the following best defines ‘Evolve’ in the workplace?
a)
Learning new skills, adapting to changes, and improving continuously
b)
Relying solely on past experience for future success
c)
Waiting for formal training instead of self-learning
d)
Avoiding new technologies to maintain comfort
15.
What does ‘Teamwork’ mean in a corporate environment?
a)
Taking credit for group efforts
b)
Working in isolation to focus on personal achievements
c)
Competing aggressively with teammates
d)
Collaborating with colleagues to achieve shared goals
16.
Why is Proof of Delivery (POD) important?
a)
It is optional and can be skipped
b)
It confirms that the consignment has been successfully delivered to the customer
c)
It is only needed for international consignment
d)
It helps in the pre-booking process
17.
What is the primary role of a transhipment hub?
a)
Storing goods for long-term inventory management
b)
Sorting, consolidating, and redistributing consignment efficiently
c)
Delivering shipments directly to end customers
d)
Managing only paperwork without physical handling of goods
18.
What is the first step in handling an objection while communicating with the customer ?
a)
Pause and respond with calm authority
b)
Immediately try to close the conversation
c)
Ignore the concern and continue the pitch
d)
Challenge the customer’s objection
19.
How should a BDM respond to a customer who says, "Your competitor is cheaper"?
a)
Lower prices immediately
b)
Highlight Safexpress’s unique value and service quality
c)
Dismiss the objection as irrelevant
d)
Ignore the customer’s concern
20.
How can you effectively build rapport with clients?
a)
By avoiding personal conversations
b)
By actively listening and showing genuine interest
c)
By being overly formal and distant
d)
By focusing solely on closing the sale
21.
What is the significance of customer feedback in business?
a)
It should be ignored if sales are high
b)
It helps in improving Services
c)
It only matters for large corporations
d)
It is irrelevant to business growth
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