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WorksheetsCIW Internet Business Web Associate
Total questions: 89
Worksheet time: 2hrs 41mins
Which Trailhead feature should Get Cloudy Consulting use to create a custom learning path for its employees?
Trailmixes
Modules
Projects
A Salesforce associate tries to create a new user in a sandbox using ‘Astro@getcloudy.org’ as the username and it fails.
What is the problem with creating the ‘Astro@getcloudy.org’ username?
Salesforce usernames must be unique across all Salesforce orgs and that one is already in use.
Salesforce usernames must include the user’s full name and be formatted like an email address.
Salesforce usernames must be formatted like an email address with .com at the end.
Which platform architecture shares a single, common infrastructure and code base?
Trust
Multitenant
Metadata
An online retail company uses Sales Cloud and Marketing Cloud. The company’s Salesforce associate needs help while working in Marketing Cloud and wants to hear other Salesforce professionals’ opinions. They would like to post a question that anyone around the globe who is familiar with Salesforce can answer.
Which resource should they use?
Salesforce Help
Trailblazer Community
Trailhead Academy
A college wants to incorporate Salesforce into its admissions program using Program Enrollment and Course Connections.
Which Salesforce cloud provides these features as standard offerings?
Experience Cloud
Education Cloud
Marketing Cloud
Which Salesforce role should help companies increase campaign effectiveness, reengage inactive customers, and grow their customer base?
Marketer
Designer
Consultant
A Salesforce standard profile end user is looking for specific information on an Opportunity record page.
They are overwhelmed by the required scrolling to see the page.
What can the user do to simplify the page?
Collapse detail sections.
Remove activities.
Change page layout assignment.
A Salesforce associate wants a visual summary of opportunities in a list view.
The associate would like to summarize, filter, and move opportunities along the pipeline.
What should they do to meet this requirement?
Create an Opportunities Summary Report
Create an Opportunity List View
Create an Opportunity Kanban View
A Salesforce associate is using Global Search to find a record but does not remember the exact name of the record they want to find.
What should the associate use to search for the record?
Wildcards and operators
List View for each object
Object Manager
A Salesforce associate recently relocated from Get Cloudy Consulting’s San Francisco office to its new London office. The associate wants to change their personal work hours information in the Salesforce org to reflect their new time zone.
Which method is easiest to change these settings?
Submit a case with Salesforce support
My Personal Information > Language & Time Zone
Go to Setup > Company Information > Default Time Zone
A Salesforce associate wants to add a new related list of cases to Account.
Where should the associate go to add the related list to Account?
Case Layout
Account Record
Page Layout
A sales rep at Get Cloudy Consulting asks the new Salesforce associate to give them a report showing all the active accounts for the sales rep’s territory.
Where should the associate go to create a new report for Accounts?
Accounts tab
Reports tab
Setup
A Salesforce associate is asked to review all the objects within their company’s instance.
They also need to identify which are custom objects.
Where should the associate go to see this information?
Global Search
Object Manager
App Launcher
Where should field dependencies for an object be reviewed?
Profiles
Object Manager
App Builder
A Salesforce associate is asked to review multiple reports from the current month’s folder and bring insight into a meeting.
How should the associate locate all the reports in a single location from the Report object?
Click on All Reports and use the search bar
Click on All Folders and use the search bar
Use the Global search bar
A Salesforce associate has received a request to create new users for a group of new employees.
Where can the associate check the number of licenses available to be assigned to the new employees?
Company Information
Salesforce Help
User Management Settings
A Salesforce associate deletes an Account of a company that recently went out of business.
Which related records are automatically deleted?
Any related opportunities
Any related cases
Any related leads
Get Cloudy Consulting’s growing marketing team is on a custom profile named ‘Marketing Team.’
The team currently has Read access to leads and opportunities. Two marketing managers need Edit access on leads.
What should the Salesforce associate do to grant them the access they need?
Create a permission set that grants Edit access to leads and assign it to the marketing team.
Create a new profile that grants Edit access to leads and assign it to the marketing managers.
Create a permission set that grants Edit access to leads and assign it to the marketing managers.
A Salesforce associate has been asked to identify all contacts that have had interactions with their company in the last year.
What should the associate use to identify these contacts?
The last related activity date
The contact’s Last Modified Date
The Active field
When a sales rep needs to give an additional discount for an opportunity, a manager needs to review and authorize the discount request.
What should be used to lock the record before a decision is made?
A. Approval process
B. Validation rule
Page layout
A manager can see all of the records owned by their team, but not records owned by other teams.
How is access to the records being controlled?
Permission Sets
Role Hierarchy
Profiles
Get Cloudy Consulting gets 90% of its leads from trade shows.
Sales reps create many lead records during these events, but they often forget to change the Lead Source field to ‘Trade Show’.
What approach would improve data integrity for the Lead Source field?
Create a validation rule requiring the Lead Source field to equal ‘Trade Show’.
Set the default value of the Lead Source field to Trade Show’.
Make an assignment rule named ‘Trade Show’ to only assign leads to sales reps.
How should an associate display the sum of all closed won Opportunity amounts at the Account level?
The Opportunity related list
A Roll-Up Summary field
A custom report type
A Salesforce associate wants to update an opportunity record they just closed.
Which relationship is standard as a Lookup field on an opportunity?
Quote
Stage
Account
A Salesforce user at Get Cloudy Consulting informs the company’s Salesforce associate they have moved to another department in the
organization and no longer need access to Salesforce.
How should the associate change the user’s access?
Deactivate the user to free up the Salesforce license.
Delete the user to free up the Salesforce license.
Do nothing; the user may need to access Salesforce in the future.
Get Cloudy Consulting wants to group its contacts by Region. On most records, this text field is blank or misspelled.
Which action is recommended to ensure there is correct data for this field?
Convert the Region field to a picklist field.
Create a validation rule to enforce correct spelling.
Email users a list of region names with correct spelling.
What is the maximum number of rows a report will display?
2,000
5,000
3,000
A sales manager requests a report that shows total opportunity amounts grouped by:
Small opportunities – Amount is less than $50,000.
Medium opportunities – Amount is between $50,000 and $100,000.
Large opportunities – Amount is more than $100,000.
How should the Salesforce associate show the amount as described above?
Create a bucket field off of Amount.
Create a formula field off of Amount.
Create a custom field in Setup.
How should a Salesforce associate ensure a dashboard has the most current data?
By refreshing the browser
By clicking refresh on the dashboard
By opening the dashboard
A Salesforce associate wants to refresh a report and email it to an executive team each week.
Which functionality of Salesforce Reports should the associate use?
Notifications
Subscriptions
Refresh
How can a report of all Accounts with Opportunities be created?
Use the Accounts with Opportunities report type.
Use the Accounts report type.
Use the Opportunities report type.
Get Cloudy Consulting (GCC) will show its data on a dashboard where the data is visualized within a range.
Which dashboard component type should GCC use?
Chart
Metric
Gauge
An organization wants to implement Salesforce into its business model. The requirements include:
Operations management -
Program management -
Grantmaking -
Fundraising -
Marketing -
Engagement -
Which cloud is preconfigured to handle all of these requirements?
Experience
Nonprofit
Analytics
Which Salesforce role produces data-driven solutions by eliciting, documenting, and examining requirements around organizational challenges?
Business Analyst
Platform Developer
Sales Associate
A nonprofit health organization wants to help ensure residents in their area receive health checkups. The nonprofit also wants to ensure resident
tracking history and all data are stored in a way that complies with local privacy laws.
Which Salesforce cloud solution should help meet these needs?
Nonprofit Cloud
Health Cloud
Service Cloud
Get Cloudy Consulting (GCC) has recently been onboarded as a Salesforce customer. GCC wants to enroll its in-house IT administration team in a
Salesforce instructor-led training workshop.
Which resource provides virtual and in-person learning that should help the team accelerate their Salesforce knowledge?
Salesforce Help
Trailhead Academy
Trailhead Community
Get Cloudy Consulting (GCC) plans to migrate from a legacy CRM system to Salesforce. GCC currently uses a dedicated single-tenant, on-premise
system and wants to utilize a multi-tenant architecture like Salesforce uses.
What is one feature of multi-tenant architecture?
Resources are limited to each tenant.
Resources are shared and unlimited for each tenant.
Resources are shared and tenants can use each other’s resources.
A Salesforce associate wants to connect with other Salesforce associates in their local area.
Which Salesforce resource allows them to network and collaborate with others based on role and location?
Trailblazer Connect
Salesforce Interest Groups
Trailblazer Community Groups
Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by
offering support via web chat as well as SMS, Facebook Messenger, and WhatsApp.
Which Salesforce product should be used to meet this need?
Experience Cloud
MuleSoft
Service Cloud
IBA stands for:
I been absent
Internet Business Associate
Isacc been absent
International Business Association
Spam is a criminal act committed through the use of a computer.
True
False
What does the M stand for in MAN?
Metropolitan
Meteropolitan
Metropolis
Major
A virus is the most common threat to your computers security.
True
False
E-mail stands for electronic mail.
True
False
This is a person who secretly gets complete access to your computer, in order to steal personal information?
Tracker
Hacker
Hacer
Hack
Improper netiquette is when you use all caps when communicating online.
True
False
What does the L stand for in LAN
Large
Local
Lokal
Larged
A virus cannot be transmitted through the use of a computer.
True
False
This is a fake webpage that looks like the real webpage. It is designed to steal all of your information.
Phishing
Pharming
Freeware
Shareware
This is when an individual illegally copies and uses software.
SPAM
Software Piratcy
Software
Software Piracy
A keyboard is an example of an input device.
True
False
What does RAM stand for?
Random Able Memory
RAM Access Memory
Random Access Memory
Read Access Memory
A Microphone is an example of an output device.
True
False
RAM is Long Term Memory.
True
False
ROM stands for Random Only Memory.
True
False
This means to enter data into the computer.
Enput
Input
Output
Processing
This is when you go to a web page and the browser redirects you to a fake webpage.
Freeware
Shareware
Phishing
Pharming
Hyperlink that sends a Web site visitor to a page or resource that does not exist on the server is a ________________.
replication
dead link
scalable
ontology
Which protocol is used to receive e-mail messages from an incoming mail server, and forces you to download e-mail messages before reading, deleting or otherwise managing them?
Internet Message Access Protocol (IMAP)
Simple Mail Transfer Protocol (SMTP)
Post Office Protocol (POP)
Network News Transfer Protocol (NNTP)
Employers can monitor their employees' e-mail messages sent to and from the company network because:
it prevents employees from using network resources too frequently.
this activity minimizes the amount of spam employees receive.
regular monitoring reduces the extent of infection by malware.
all information carried by the company's communication system is company property.
You have decided to look for a new job to advance your career opportunities. Which process helps you to obtain current information about available, relevant jobs in your area most quickly?
Send instant messages to contacts at other companies.
Conduct a search on Google using appropriate keywords.
Conduct a search on a job seeker site.
Join a mailing list for job seekers.
Which statement best describes asymmetric-key encryption?
An encryption method in which two separate keys -- a private key and a public key -- are used to encrypt and decrypt a message
An encryption method in which numbers generated by an algorithm from a text string are used to verify the integrity of transmitted messages
An encryption method in which the same key is used to encrypt and decrypt a message
An encryption method in which a key is required to encrypt data for storage and verify its integrity
As an IT professional for a small company, you are responsible for changing network-access user names and passwords as a security precaution. What should you do to prevent employee frustration or confusion when they try to log on to the network after you have changed user names and passwords?
Notify employees in advance of the new user names and passwords, and specify the date on which the new user names and passwords will take effect.
Notify employees of the new user names and passwords immediately after you make the changes.
Conduct employee training sessions in advance to provide instructions, then notify employees of the new user names and passwords immediately after you make the changes.
Provide instructions for accessing the network to employees immediately after you make the changes.
Which format would be the most appropriate for you to use if you want to send your resume to several large employers who are likely to enter the information you provide into keyword-searchable resume databases and applicant tracking systems?
Rich Text Format (RTF)
Text format
Portable Document Format (PDF)
HTML format
You have joined several Web sites to keep in touch with current friends, reconnect with old friends, and find and contact people with interests similar to your own through people that you already know. What kind of Web sites have you joined?
Semantic Web sites
Wiki sites
Web feed services
Social networking Web sites
What is the function of a CAPTCHA?
To publish a list of IP addresses known to be sources of spam
To schedule appointments and meetings, store contact information, and manage tasks
To differentiate humans from automated senders during online transactions
To identify and filter out spam messages before they reach the e-mail Inbox
Where are downloaded files (such as Web pages, images, fonts, etc.) saved on a computer?
The hard drive
The browser
The History folder
The desktop
HTML stands for...
Hyper Text Markup Language
High Text Mark Language
Hyperlink and Text Markup Language
Home Tool Markup Language
Choose the correct HTML element for the largest heading:
<h6>
<h1>
<heading>
<head>
HTML can be written using Notepad, because notepad is a...
Text Editor
Web Browser
Word Processor
Word Formatter
Text than when clicked takes the user to a different webpage of website is known as...
A Hyperlink
A Hopspot
A Slice
A Text Frame
Which is NOT a web browser?
Chrome
Internet explorer
FireFox
Yahoo
Which IT job role best describes an individual who installs, modifies and repairs personal computer hardware components?
A. SEO analyst
B. PC repair technician
C. Network engineer
D. Help desk technician
Cloud computing is a computing paradigm in which:
A. users are able to access software and services run by servers that reside on the Internet.
B. one domain name server hosts multiple domain names.
C. multiple companies, organizations or people share portions of the same domain name.
D. users are able to outsource a task to an undefined group of people or community to obtain and analyze large amounts of data.A. users are able to access software and services run by servers that reside on the Internet.
