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Consumer Behavior Quiz

Total questions: 109

Worksheet time: 1hrs 7mins

Name
Class
Date
1.

Individuals and households that buy or acquire goods and services for personal consumption make up the ________.

a)

consumer market

b)

market offering

c)

market mix

d)

subculture

e)

social class

2.

Marketing stimuli include which of the following?

a)

economic stimuli

b)

price stimuli

c)

technological stimuli

d)

social stimuli

e)

cultural stimuli

3.

Which of the following is one of the other stimuli present in a buyer's environment apart from marketing stimuli?

a)

product stimuli

b)

cultural stimuli

c)

price stimuli

d)

place stimuli

e)

promotion stimuli

4.

Companies can research many aspects of buying decisions. However, the one that is the most difficult to identify is ________.

a)

what consumers buy

b)

how and how much they buy

c)

why they buy

d)

when they buy

e)

where they buy

5.

According to the model of buyer behavior, which of the following is one of the two primary parts of a "buyer's black box"?

a)

technological stimuli

b)

buyer's decision process

c)

buyer's spending habits

d)

social stimuli

e)

promotion stimuli

6.

Marketing stimuli consist of the four Ps. Which of the following is NOT one of these?

a)

product

b)

packaging

c)

price

d)

promotion

e)

place

7.

In the model of buyer behavior, which of the following is NOT a major type of force or event in the buyer's environment?

a)

economic

b)

technological

c)

social

d)

political

e)

cultural

8.

Buyer responses are influenced by marketing stimuli. The responses to the stimuli include all of the following EXCEPT ________.

a)

brand engagement

b)

buying attitudes

c)

purchasing behavior

d)

buying preferences

e)

the "why" regarding the responses

9.

The starting point of understanding how consumers respond to various marketing efforts is called the stimulus-response model of buyer behavior.

4 lines
10.

Consumers can easily explain what influences their purchases.

4 lines
11.

What role do the four Ps play in consumer behavior?

4 lines
12.

________ is the most basic determinant of a person's wants and behavior.

a)

Culture

b)

Brand personality

c)

Cognitive dissonance

d)

Motive

e)

Attitude

13.

Each culture contains smaller ________, or groups of people with shared value systems based on common life experiences and situations.

a)

cultural universals

b)

reference groups

c)

subcultures

d)

monocultures

e)

social networks

14.

Subcultures include nationalities, religions, geographic regions, and ________.

a)

genders

b)

ages

c)

professions

d)

racial groups

e)

income levels

15.

Which consumer group tends to show more brand loyalty and makes shopping a family event, with children having a big say in the purchase decision?

a)

Hispanic Americans

b)

African Americans

c)

Arab Americans

d)

working class consumers

e)

middle class consumers

16.

________ consumers are one of the fastest-growing U.S. population subsegments and are expected to surge to nearly one third of the total U.S. population by 2030.

a)

African American

b)

Hispanic American

c)

Asian American

d)

Baby boomer

e)

Millennial

17.

Hispanic Americans tend to be deeply family oriented and make shopping a family affair. Older consumers are brand loyal, while younger Hispanics have shown increasing price sensitivity and willingness to choose store brands. Hispanic Americans make up a ________.

a)

subculture

b)

social class

c)

social network

d)

life-cycle stage

e)

lifestyle

18.

Although more price-conscious than other population segments, ________ consumers tend to be strongly motivated by quality and selection, and give importance to brands.

a)

lower upper

b)

African American

c)

Asian American

d)

Filipino

e)

working class

19.

________ consumers are the most affluent U.S. demographic segment and are expected to have an annual buying power approaching $1 trillion by 2017.

a)

Hispanic American

b)

African American

c)

Asian American

d)

Baby boomers

e)

Generation X

20.

________ consumers are the most brand conscious of all the ethnic groups, are extremely brand loyal, and shop frequently.

a)

African American

b)

Native American

c)

Hispanic American

d)

Italian American

e)

Asian American

21.

Many companies use ethnically specific themes in their mainstream marketing strategy because marketers have realized that insights gleaned from ethnic consumers can influence their broader markets. This type of marketing is known as ________.

a)

total market strategy

b)

buzz marketing

c)

social networking

d)

word-of-mouth marketing

e)

life-style marketing

22.

________ are society's relatively permanent and ordered divisions whose members share similar values, interests, and behaviors.

a)

Social classes

b)

Societal norms

c)

Reference groups

d)

Universal cultures

e)

Social networks

23.

Consumer purchases are influenced strongly by characteristics that marketers cannot control but must take into account, including cultural, social, psychological, and ________ characteristics.

a)

economic

b)

professional

c)

medical

d)

personal

e)

genetic

24.

Which of the following statements is true of cultural factors that influence consumer behavior?

a)

Cultural influences on buying behavior are identical across countries.

b)

Social classes show distinct product and brand preferences in areas such as clothing and travel.

c)

Subcultures include nationalities and racial groups, but exclude religions.

d)

Subcultures are groups within which each individual has a unique and distinct value system.

e)

Hispanic Americans and African Americans are examples of racially segregated groups and not subcultures.

25.

Which of the following statements is true of social classes?

a)

Social classes are society's temporary divisions.

b)

Members of a social class have unique and distinct values, interests, and behaviors.

c)

People within a social class tend to exhibit similar buying behavior.

d)

Income is the single factor that determines social class.

e)

Social classes universally exhibit identical product and brand preferences.

26.

Which of the following statements is true regarding social classes in the United States?

a)

Social class is determined by income alone.

b)

Lines between social classes in the United States are fixed and rigid.

c)

Social classes show distinct product preferences in clothing and automobiles.

d)

Wealth is more critical than education level in measuring social class.

e)

People are relegated to a permanent social class in the United States.

27.

Family is one of the ________ factors that influence consumer behavior.

a)

regional

b)

social

c)

personal

d)

psychological

e)

business

28.

________ are groups to which an individual wishes to belong, as when a young basketball player hopes to play someday in the NBA or WNBA.

a)

Membership groups

b)

Aspirational groups

c)

Leading adopters

d)

Subcultures

e)

Reference groups

29.

A shoe manufacturing company uses ads featuring the members of a country music band with the hope that the band's fans will see them wearing the company's shoes and hence purchase the same brand of shoes. The shoe company believes that the band portrays the image of a ________ to the band's fans.

a)

membership group

b)

reference group

c)

status symbol

d)

subculture

e)

lifestyle

30.

Word-of-mouth influence comes to consumers from family, colleagues, and ________.

a)

investors

b)

athletes

c)

neighbors

d)

entertainment celebrities

e)

friends

31.

Rachel loves fashion and is always seen wearing the trendiest fashion outfits. She actively shares her knowledge with a wide group of friends and colleagues about where to shop for the latest fashion at great deals. Most of her friends and colleagues follow her fashion tips. Rachel portrays the image of a(n) ________.

a)

surrogate consumer

b)

lagging adopter

c)

opinion leader

d)

brand personality

e)

social networker

32.

________ are people within a reference group who, because of special skills, knowledge, personality, or other characteristics, exert influence on others.

a)

Opinion leaders

b)

Innovators

c)

Surrogate consumers

d)

Stealth marketers

e)

Lagging adopters

33.

Opinion leaders are also referred to as ________.

a)

leading adopters

b)

lower uppers

c)

innovators

d)

lagging adopters

e)

surrogate consumers

34.

________ are ambassadors who enthusiastically share their passion for a company's products with large circles of friends and acquaintances.

a)

Leading adopters

b)

Brand evangelists

c)

Surrogate consumers

d)

Market mavens

e)

Innovators

35.

Companies that use brand ambassadors are most likely involved in ________ marketing.

a)

ambush

b)

spam

c)

buzz

d)

viral

e)

database

36.

Facebook, Snapchat and LinkedIn are all examples of ________.

a)

brand alliances

b)

opinion leaders

c)

social networks

d)

early adopters

e)

market mavens

37.

Which of the following is characteristic of online social networks?

a)

use of one-way communication techniques

b)

negligible adoption rates

c)

guaranteed positive results

d)

easy methods to measure results

e)

interactive media content

38.

Independent bloggers are self-made influencers. Traits that make them relevant to marketers include ________.

a)

creative writing skills

b)

professional Web site

c)

good fit with the brand

d)

a few vocal followers

e)

technological skills

39.

What is the most important consumer buying organization in society?

a)

family

b)

social class

c)

membership group

d)

subculture

e)

reference group

40.

________ traditionally has been considered the main purchasing agent for the family in the areas of food, household products, and clothing, although this is changing as more work outside the home.

a)

A teenager

b)

The husband

c)

The wife

d)

The couple together

e)

The parent

41.

A ________ consists of the activities an individual is expected to perform, according to the people around him/her.

a)

motive

b)

role

c)

lifestyle

d)

life cycle

e)

perception

42.

A buyer's decisions are influenced by ________ such as the buyer's age and life-cycle.

4 lines
43.

A buyer's decisions are influenced by ________ such as the buyer's age and life-cycle stage, occupation, economic situation, lifestyle, personality, and self-concept.

a)

personal characteristics

b)

stereotypes

c)

perceptions

d)

attitudes

e)

psychographics

44.

According to Nielsen's groups, which of the following refers to the group consisting of hip, single twenty-somethings who are politically liberal, listen to alternative music, and enjoy lively nightlife?

a)

Striving Singles

b)

Young Achievers

c)

Bohemian Mix

d)

Young Influentials

e)

Young Digerati

45.

Life-stage changes usually result from ________.

a)

birthdays

b)

mentors

c)

friends

d)

life-changing events

e)

siblings

46.

Life-stage segmentation allows marketers to create targeted, actionable, and ________ campaigns based on how people consume and interact with brands.

a)

inexpensive

b)

professional

c)

multimedia

d)

social media

e)

personalized

47.

Since a person's economic situation will affect her store and product choices, marketers watch trends in spending, personal income, interest rates, and ________.

a)

employment

b)

savings

c)

home purchases

d)

rents

e)

fuel prices

48.

________ is a person's pattern of living as expressed in his/her psychographics, and it includes the individual's activities, interests, and opinions.

a)

Personality

b)

Culture

c)

Lifestyle

d)

Motive

e)

Social class

49.

In the context of the AIO dimensions for measuring consumers' lifestyles, "A" stands for ________.

a)

activities

b)

achievements

c)

admirations

d)

attitudes

e)

associations

50.

This change in ________ is one of the reasons for the increasing demand for organic ingredients.

a)

self-concept

b)

subculture

c)

lifestyle

d)

personality

e)

life-cycle

51.

________ refers to the unique psychological characteristics that distinguish an individual or group.

a)

Attitude

b)

Belief

c)

Perception

d)

Personality

e)

Self-awareness

52.

Which of the following terms refers to a specific mix of human traits that may be attributed to a particular brand?

a)

brand perception

b)

brand identity

c)

brand personality

d)

brand concept

e)

brand equity

53.

According to this premise, consumers ________.

a)

buy products to support their self-image

b)

rarely identify with brand personalities

c)

are affected by opinion leaders

d)

compare product brands

e)

conduct primary research

54.

Harley-Davidson promotes its motorcycles with images of independence, freedom, and power. Harley-Davidson has created a ________.

a)

motive

b)

life-cycle stage

c)

self-concept

d)

brand personality

e)

self-actualization need

55.

It is most accurate to say that this ad was based on an understanding of customers' ________.

a)

social class

b)

life-cycle stage

c)

self-concept

d)

status

e)

role

56.

Which of the following is NOT one of these factors?

a)

motivation

b)

perception

c)

association

d)

learning

e)

beliefs

57.

A ________ is a need that is sufficiently pressing to direct a person to seek satisfaction.

a)

stimulus

b)

perception

c)

culture

d)

motive

e)

tradition

58.

According to Freud, a person's buying decisions are primarily affected by ________.

a)

family influences

b)

societal expectations

c)

brand images

d)

cultural norms

e)

subconscious motives

59.

Many marketers now use ________ research to dig deeply into consumer psyches and develop better marketing strategies.

a)

analytical

b)

interpretive

c)

causal

d)

descriptive

e)

experiential

60.

________ refers to qualitative research designed to probe consumers' hidden, subconscious motivations.

a)

Perception analysis

b)

Subliminal analysis

c)

Motivation research

d)

Need recognition

e)

Market segmentation

61.

Maslow's theory is that ________ can be arranged in a hierarchy.

a)

marketing stimuli

b)

personal beliefs

c)

perceptions

d)

human needs

e)

decisions

62.

Which of the following is NOT part of Maslow's hierarchy of needs?

a)

physiological needs

b)

safety needs

c)

spiritual needs

d)

esteem needs

e)

social needs

63.

According to Maslow's hierarchy of needs, which of the following is the LEAST pressing need?

a)

physiological needs

b)

social needs

c)

esteem needs

d)

self-actualization needs

e)

safety needs

64.

________ is the process by which people select, organize, and interpret information to form a meaningful picture of the world.

a)

Motivation

b)

Perception

c)

Dissonance

d)

Learning

e)

Self-actualization

65.

A person's tendency to screen out most of the information is called ________.

a)

subliminal retention

b)

selective distortion

c)

cognitive dissonance

d)

selective attention

e)

cognitive inertia

66.

People tend to interpret new information in a way that will support what they already believe. This is called ________.

a)

selective retention

b)

selective distortion

c)

cognitive dissonance

d)

selective attention

e)

cognitive bias

67.

________ means that consumers are likely to remember good points made about a brand they favor and forget good points made about competing brands.

a)

Selective attention

b)

Selective retention

c)

Cognitive dissonance

d)

Selective distortion

e)

Cognitive bias

68.

It is most accurate to say that Mark displays ________.

a)

selective distortion

b)

cognitive dissonance

c)

selective retention

d)

selective attention

e)

consumer ethnocentrism

69.

Which consumer behavior is being illustrated in this instance?

a)

subliminal advertising

b)

groupthink

c)

selective attention

d)

social loafing

e)

consumer ethnocentrism

70.

Which of the following concepts does this scenario demonstrate?

a)

selective distortion

b)

consumer ethnocentrism

c)

selective retention

d)

selective attention

e)

cognitive dissonance

71.

They are concerned about ________.

a)

alternative evaluation

b)

subliminal advertising

c)

selective retention

d)

cognitive dissonance

e)

selective communication

72.

________ describes changes in an individual's behavior arising from experience.

a)

Lifestyle

b)

Learning

c)

Perception

d)

Cognitive dissonance

e)

Selective attention

73.

________ are minor stimuli that determine where, when, and how a person responds to an idea.

a)

Cues

b)

Drives

c)

Reinforcers

d)

Cognitions

e)

Impulses

74.

A(n) ________ is a descriptive thought that a person has about something.

a)

lifestyle

b)

motive

c)

belief

d)

attitude

e)

cognition

75.

A(n) ________ is a person's relatively consistent evaluations, feelings, and tendencies toward an object or idea.

a)

lifestyle

b)

motive

c)

belief

d)

attitude

e)

perception

76.

When consumers are highly involved with the purchase of an expensive product and they perceive significant differences among brands, they most likely will exhibit ________.

a)

consumer capitalism

b)

complex buying behavior

c)

consumer ethnocentrism

d)

dissonance-reducing buying behavior

e)

variety-seeking buying behavior

77.

George is buying his first house. He has spent a month looking at houses and comparing attributes such as price and location. He has contacted several real estate agents to look at different types of houses. George is most likely exhibiting ________.

4 lines
78.

George is most likely exhibiting ________.

a)

variety-seeking buying behavior

b)

complex buying behavior

c)

consumer capitalism

d)

dissonance-reducing buying behavior

e)

marketing myopia

79.

When consumers are highly involved with an expensive, infrequent, or risky purchase but see little difference among brands, they most likely will exhibit ________.

a)

habitual buying behavior

b)

complex buying behavior

c)

impulse buying behavior

d)

dissonance-reducing buying behavior

e)

consumer capitalism

80.

Bill and Margaret are most likely exhibiting ________.

a)

complex buying behavior

b)

dissonance-reducing buying behavior

c)

habitual buying behavior

d)

consumer capitalism

e)

consumer ethnocentrism

81.

Which of the following consumer buying behaviors is related to conditions of low-consumer involvement and little significant brand difference?

a)

complex buying behavior

b)

dissonance-reducing buying behavior

c)

habitual buying behavior

d)

variety-seeking buying behavior

e)

consumer capitalism

82.

Pat is experiencing ________.

a)

dissonance-reducing buying behavior

b)

need recognition

c)

postpurchase dissonance

d)

marketing myopia

e)

complex buying behavior

83.

Which of the following would a marketer LEAST likely do to encourage habitual buying behavior?

a)

dominate shelf space

b)

run frequent reminder ads

c)

keep shelves fully stocked

d)

stress unique features in ads

e)

offer lower prices and coupons

84.

Eduardo exhibits ________.

a)

dissonance-reducing buying behavior

b)

complex buying behavior

c)

habitual buying behavior

d)

variety-seeking buying behavior

e)

conspicuous consumption behavior

85.

Carrie exhibits ________.

a)

dissonance-reducing buying behavior

b)

complex buying behavior

c)

habitual buying behavior

d)

variety-seeking buying behavior

e)

conspicuous consumption behavior

86.

When customers have low involvement in a purchase but perceive significant brand differences, they will most likely engage in ________.

a)

complex buying behavior

b)

dissonance-reducing buying behavior

c)

habitual buying behavior

d)

variety-seeking buying behavior

e)

consumer ethnocentrism

87.

Which of the following is NOT one of the stages of the buyer decision process?

a)

need recognition

b)

information search

c)

conspicuous consumption

d)

purchase decision

e)

postpurchase behavior

88.

The buying decision process starts with ________, in which the buyer spots a problem.

a)

need recognition

b)

information search

c)

impulse purchases

d)

buyer's remorse

e)

alternative evaluation

89.

Donna exemplifies which stage of the buyer decision process?

a)

product evaluation

b)

situational analysis

c)

need recognition

d)

problem screening

e)

information search

90.

During the ________ stage of the buyer decision process, Donna will ask her friends to recommend stores that sell good quality winterwear clothing.

a)

product evaluation

b)

alternative evaluation

c)

need recognition

d)

information search

e)

purchase decision

91.

If a consumer's drive is strong and a satisfying product is near at hand, the consumer is likely to purchase the product at that time. If not, the consumer may store the need in memory or undertake ________.

a)

consumer ethnocentrism

b)

buyer's remorse

c)

a need recognition

d)

an information search

e)

cognitive dissonance

92.

Which of the following sources of information has most likely influenced James' purchase decision?

a)

experiential sources

b)

public sources

c)

personal sources

d)

commercial sources

e)

market mavens

93.

Which of the following sources of information has most likely influenced John's purchase decision?

a)

laggards

b)

commercial sources

c)

public sources

d)

personal sources

e)

market mavens

94.

Marketers realize that their commercial sources ________ the buyer.

a)

legitimize products

b)

attract

c)

evaluate products

d)

personalize products to

e)

inform

95.

The information sources that are the most effective at influencing a consumer's purchase decision are ________.

a)

commercial

b)

public

c)

experimental

d)

personal

e)

attitudinal

96.

Marketers describe the way a consumer processes information to arrive at brand choices as ________.

a)

alternative evaluation

b)

information search

c)

impulse buying

d)

consumer capitalism

e)

cognitive dissonance

97.

Robert is in the ________ stage of the buyer decision process.

a)

need recognition

b)

evaluation of alternatives

c)

product trial

d)

postpurchase evaluation

e)

information search

98.

Which of the following is least likely to be a criterion Sara is using?

a)

price

b)

size of screen

c)

color of body

d)

network connectivity

e)

availability

99.

Which of the following is one of the factors that can come between the purchase intention and the purchase decision?

a)

economic risks

b)

attitudes of others

c)

cognitive dissonance

d)

alternative evaluation

e)

buyer's remorse

100.

After the purchase of a product, consumers will engage in ________.

a)

consumer capitalism

b)

alternative evaluation

c)

postpurchase behavior

d)

consumer ethnocentrism

e)

information searches

101.

The relationship between the consumer's expectations and the product's ________ determines whether the buyer is satisfied or dissatisfied with a purchase.

a)

perceived performance

b)

brand personality

c)

market reach

d)

consumer market

e)

market share

102.

Which of the following steps of the buyer decision process does the company exemplify?

a)

need recognition

b)

information search

c)

evaluation of alternatives

d)

purchase decision

e)

postpurchase behavior

103.

These statements were most likely made during the ________ stage of the buyer decision process.

a)

information search

b)

need recognition

c)

alternative evaluation

d)

purchase decision

e)

postpurchase behavior

104.

Almost all major purchases result in ________, or discomfort caused by postpurchase conflict.

a)

need recognition

b)

cognitive dissonance

c)

consumer ethnocentrism

d)

conspicuous consumption

e)

consumer capitalism

105.

When a customer feels uneasy about losing out on the benefits of a brand not purchased, she is likely to experience ________.

a)

selective retention

b)

selective attention

c)

selective distortion

d)

cognitive dissonance

e)

consumer ethnocentrism

106.

Consumers learn about new products for the first time and make the decision to buy those products during the ________.

a)

need recognition stage

b)

adoption process

c)

evaluation process

d)

trial process

e)

quality assessment stage

107.

Which of the following is the first stage in the new product adoption process?

a)

awareness

b)

adoption

c)

evaluation

d)

interest

e)

trial

108.

Which of the following is the adoption process stage at which the consumer considers whether trying the new product makes sense?

a)

awareness

b)

interest

c)

evaluation

d)

adoption

e)

trial

109.

Cameron most likely belongs to the ________ adopter group.

a)

innovator

b)

surrogate consumer

c)

late mainstream

d)

early mainstream

e)

lagging