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WorksheetsConsumer Behavior Quiz
Total questions: 109
Worksheet time: 1hrs 7mins
Individuals and households that buy or acquire goods and services for personal consumption make up the ________.
consumer market
market offering
market mix
subculture
social class
Marketing stimuli include which of the following?
economic stimuli
price stimuli
technological stimuli
social stimuli
cultural stimuli
Which of the following is one of the other stimuli present in a buyer's environment apart from marketing stimuli?
product stimuli
cultural stimuli
price stimuli
place stimuli
promotion stimuli
Companies can research many aspects of buying decisions. However, the one that is the most difficult to identify is ________.
what consumers buy
how and how much they buy
why they buy
when they buy
where they buy
According to the model of buyer behavior, which of the following is one of the two primary parts of a "buyer's black box"?
technological stimuli
buyer's decision process
buyer's spending habits
social stimuli
promotion stimuli
Marketing stimuli consist of the four Ps. Which of the following is NOT one of these?
product
packaging
price
promotion
place
In the model of buyer behavior, which of the following is NOT a major type of force or event in the buyer's environment?
economic
technological
social
political
cultural
Buyer responses are influenced by marketing stimuli. The responses to the stimuli include all of the following EXCEPT ________.
brand engagement
buying attitudes
purchasing behavior
buying preferences
the "why" regarding the responses
The starting point of understanding how consumers respond to various marketing efforts is called the stimulus-response model of buyer behavior.
Consumers can easily explain what influences their purchases.
What role do the four Ps play in consumer behavior?
________ is the most basic determinant of a person's wants and behavior.
Culture
Brand personality
Cognitive dissonance
Motive
Attitude
Each culture contains smaller ________, or groups of people with shared value systems based on common life experiences and situations.
cultural universals
reference groups
subcultures
monocultures
social networks
Subcultures include nationalities, religions, geographic regions, and ________.
genders
ages
professions
racial groups
income levels
Which consumer group tends to show more brand loyalty and makes shopping a family event, with children having a big say in the purchase decision?
Hispanic Americans
African Americans
Arab Americans
working class consumers
middle class consumers
________ consumers are one of the fastest-growing U.S. population subsegments and are expected to surge to nearly one third of the total U.S. population by 2030.
African American
Hispanic American
Asian American
Baby boomer
Millennial
Hispanic Americans tend to be deeply family oriented and make shopping a family affair. Older consumers are brand loyal, while younger Hispanics have shown increasing price sensitivity and willingness to choose store brands. Hispanic Americans make up a ________.
subculture
social class
social network
life-cycle stage
lifestyle
Although more price-conscious than other population segments, ________ consumers tend to be strongly motivated by quality and selection, and give importance to brands.
lower upper
African American
Asian American
Filipino
working class
________ consumers are the most affluent U.S. demographic segment and are expected to have an annual buying power approaching $1 trillion by 2017.
Hispanic American
African American
Asian American
Baby boomers
Generation X
________ consumers are the most brand conscious of all the ethnic groups, are extremely brand loyal, and shop frequently.
African American
Native American
Hispanic American
Italian American
Asian American
Many companies use ethnically specific themes in their mainstream marketing strategy because marketers have realized that insights gleaned from ethnic consumers can influence their broader markets. This type of marketing is known as ________.
total market strategy
buzz marketing
social networking
word-of-mouth marketing
life-style marketing
________ are society's relatively permanent and ordered divisions whose members share similar values, interests, and behaviors.
Social classes
Societal norms
Reference groups
Universal cultures
Social networks
Consumer purchases are influenced strongly by characteristics that marketers cannot control but must take into account, including cultural, social, psychological, and ________ characteristics.
economic
professional
medical
personal
genetic
Which of the following statements is true of cultural factors that influence consumer behavior?
Cultural influences on buying behavior are identical across countries.
Social classes show distinct product and brand preferences in areas such as clothing and travel.
Subcultures include nationalities and racial groups, but exclude religions.
Subcultures are groups within which each individual has a unique and distinct value system.
Hispanic Americans and African Americans are examples of racially segregated groups and not subcultures.
Which of the following statements is true of social classes?
Social classes are society's temporary divisions.
Members of a social class have unique and distinct values, interests, and behaviors.
People within a social class tend to exhibit similar buying behavior.
Income is the single factor that determines social class.
Social classes universally exhibit identical product and brand preferences.
Which of the following statements is true regarding social classes in the United States?
Social class is determined by income alone.
Lines between social classes in the United States are fixed and rigid.
Social classes show distinct product preferences in clothing and automobiles.
Wealth is more critical than education level in measuring social class.
People are relegated to a permanent social class in the United States.
Family is one of the ________ factors that influence consumer behavior.
regional
social
personal
psychological
business
________ are groups to which an individual wishes to belong, as when a young basketball player hopes to play someday in the NBA or WNBA.
Membership groups
Aspirational groups
Leading adopters
Subcultures
Reference groups
A shoe manufacturing company uses ads featuring the members of a country music band with the hope that the band's fans will see them wearing the company's shoes and hence purchase the same brand of shoes. The shoe company believes that the band portrays the image of a ________ to the band's fans.
membership group
reference group
status symbol
subculture
lifestyle
Word-of-mouth influence comes to consumers from family, colleagues, and ________.
investors
athletes
neighbors
entertainment celebrities
friends
Rachel loves fashion and is always seen wearing the trendiest fashion outfits. She actively shares her knowledge with a wide group of friends and colleagues about where to shop for the latest fashion at great deals. Most of her friends and colleagues follow her fashion tips. Rachel portrays the image of a(n) ________.
surrogate consumer
lagging adopter
opinion leader
brand personality
social networker
________ are people within a reference group who, because of special skills, knowledge, personality, or other characteristics, exert influence on others.
Opinion leaders
Innovators
Surrogate consumers
Stealth marketers
Lagging adopters
Opinion leaders are also referred to as ________.
leading adopters
lower uppers
innovators
lagging adopters
surrogate consumers
________ are ambassadors who enthusiastically share their passion for a company's products with large circles of friends and acquaintances.
Leading adopters
Brand evangelists
Surrogate consumers
Market mavens
Innovators
Companies that use brand ambassadors are most likely involved in ________ marketing.
ambush
spam
buzz
viral
database
Facebook, Snapchat and LinkedIn are all examples of ________.
brand alliances
opinion leaders
social networks
early adopters
market mavens
Which of the following is characteristic of online social networks?
use of one-way communication techniques
negligible adoption rates
guaranteed positive results
easy methods to measure results
interactive media content
Independent bloggers are self-made influencers. Traits that make them relevant to marketers include ________.
creative writing skills
professional Web site
good fit with the brand
a few vocal followers
technological skills
What is the most important consumer buying organization in society?
family
social class
membership group
subculture
reference group
________ traditionally has been considered the main purchasing agent for the family in the areas of food, household products, and clothing, although this is changing as more work outside the home.
A teenager
The husband
The wife
The couple together
The parent
A ________ consists of the activities an individual is expected to perform, according to the people around him/her.
motive
role
lifestyle
life cycle
perception
A buyer's decisions are influenced by ________ such as the buyer's age and life-cycle.
A buyer's decisions are influenced by ________ such as the buyer's age and life-cycle stage, occupation, economic situation, lifestyle, personality, and self-concept.
personal characteristics
stereotypes
perceptions
attitudes
psychographics
According to Nielsen's groups, which of the following refers to the group consisting of hip, single twenty-somethings who are politically liberal, listen to alternative music, and enjoy lively nightlife?
Striving Singles
Young Achievers
Bohemian Mix
Young Influentials
Young Digerati
Life-stage changes usually result from ________.
birthdays
mentors
friends
life-changing events
siblings
Life-stage segmentation allows marketers to create targeted, actionable, and ________ campaigns based on how people consume and interact with brands.
inexpensive
professional
multimedia
social media
personalized
Since a person's economic situation will affect her store and product choices, marketers watch trends in spending, personal income, interest rates, and ________.
employment
savings
home purchases
rents
fuel prices
________ is a person's pattern of living as expressed in his/her psychographics, and it includes the individual's activities, interests, and opinions.
Personality
Culture
Lifestyle
Motive
Social class
In the context of the AIO dimensions for measuring consumers' lifestyles, "A" stands for ________.
activities
achievements
admirations
attitudes
associations
This change in ________ is one of the reasons for the increasing demand for organic ingredients.
self-concept
subculture
lifestyle
personality
life-cycle
________ refers to the unique psychological characteristics that distinguish an individual or group.
Attitude
Belief
Perception
Personality
Self-awareness
Which of the following terms refers to a specific mix of human traits that may be attributed to a particular brand?
brand perception
brand identity
brand personality
brand concept
brand equity
According to this premise, consumers ________.
buy products to support their self-image
rarely identify with brand personalities
are affected by opinion leaders
compare product brands
conduct primary research
Harley-Davidson promotes its motorcycles with images of independence, freedom, and power. Harley-Davidson has created a ________.
motive
life-cycle stage
self-concept
brand personality
self-actualization need
It is most accurate to say that this ad was based on an understanding of customers' ________.
social class
life-cycle stage
self-concept
status
role
Which of the following is NOT one of these factors?
motivation
perception
association
learning
beliefs
A ________ is a need that is sufficiently pressing to direct a person to seek satisfaction.
stimulus
perception
culture
motive
tradition
According to Freud, a person's buying decisions are primarily affected by ________.
family influences
societal expectations
brand images
cultural norms
subconscious motives
Many marketers now use ________ research to dig deeply into consumer psyches and develop better marketing strategies.
analytical
interpretive
causal
descriptive
experiential
________ refers to qualitative research designed to probe consumers' hidden, subconscious motivations.
Perception analysis
Subliminal analysis
Motivation research
Need recognition
Market segmentation
Maslow's theory is that ________ can be arranged in a hierarchy.
marketing stimuli
personal beliefs
perceptions
human needs
decisions
Which of the following is NOT part of Maslow's hierarchy of needs?
physiological needs
safety needs
spiritual needs
esteem needs
social needs
According to Maslow's hierarchy of needs, which of the following is the LEAST pressing need?
physiological needs
social needs
esteem needs
self-actualization needs
safety needs
________ is the process by which people select, organize, and interpret information to form a meaningful picture of the world.
Motivation
Perception
Dissonance
Learning
Self-actualization
A person's tendency to screen out most of the information is called ________.
subliminal retention
selective distortion
cognitive dissonance
selective attention
cognitive inertia
People tend to interpret new information in a way that will support what they already believe. This is called ________.
selective retention
selective distortion
cognitive dissonance
selective attention
cognitive bias
________ means that consumers are likely to remember good points made about a brand they favor and forget good points made about competing brands.
Selective attention
Selective retention
Cognitive dissonance
Selective distortion
Cognitive bias
It is most accurate to say that Mark displays ________.
selective distortion
cognitive dissonance
selective retention
selective attention
consumer ethnocentrism
Which consumer behavior is being illustrated in this instance?
subliminal advertising
groupthink
selective attention
social loafing
consumer ethnocentrism
Which of the following concepts does this scenario demonstrate?
selective distortion
consumer ethnocentrism
selective retention
selective attention
cognitive dissonance
They are concerned about ________.
alternative evaluation
subliminal advertising
selective retention
cognitive dissonance
selective communication
________ describes changes in an individual's behavior arising from experience.
Lifestyle
Learning
Perception
Cognitive dissonance
Selective attention
________ are minor stimuli that determine where, when, and how a person responds to an idea.
Cues
Drives
Reinforcers
Cognitions
Impulses
A(n) ________ is a descriptive thought that a person has about something.
lifestyle
motive
belief
attitude
cognition
A(n) ________ is a person's relatively consistent evaluations, feelings, and tendencies toward an object or idea.
lifestyle
motive
belief
attitude
perception
When consumers are highly involved with the purchase of an expensive product and they perceive significant differences among brands, they most likely will exhibit ________.
consumer capitalism
complex buying behavior
consumer ethnocentrism
dissonance-reducing buying behavior
variety-seeking buying behavior
George is buying his first house. He has spent a month looking at houses and comparing attributes such as price and location. He has contacted several real estate agents to look at different types of houses. George is most likely exhibiting ________.
George is most likely exhibiting ________.
variety-seeking buying behavior
complex buying behavior
consumer capitalism
dissonance-reducing buying behavior
marketing myopia
When consumers are highly involved with an expensive, infrequent, or risky purchase but see little difference among brands, they most likely will exhibit ________.
habitual buying behavior
complex buying behavior
impulse buying behavior
dissonance-reducing buying behavior
consumer capitalism
Bill and Margaret are most likely exhibiting ________.
complex buying behavior
dissonance-reducing buying behavior
habitual buying behavior
consumer capitalism
consumer ethnocentrism
Which of the following consumer buying behaviors is related to conditions of low-consumer involvement and little significant brand difference?
complex buying behavior
dissonance-reducing buying behavior
habitual buying behavior
variety-seeking buying behavior
consumer capitalism
Pat is experiencing ________.
dissonance-reducing buying behavior
need recognition
postpurchase dissonance
marketing myopia
complex buying behavior
Which of the following would a marketer LEAST likely do to encourage habitual buying behavior?
dominate shelf space
run frequent reminder ads
keep shelves fully stocked
stress unique features in ads
offer lower prices and coupons
Eduardo exhibits ________.
dissonance-reducing buying behavior
complex buying behavior
habitual buying behavior
variety-seeking buying behavior
conspicuous consumption behavior
Carrie exhibits ________.
dissonance-reducing buying behavior
complex buying behavior
habitual buying behavior
variety-seeking buying behavior
conspicuous consumption behavior
When customers have low involvement in a purchase but perceive significant brand differences, they will most likely engage in ________.
complex buying behavior
dissonance-reducing buying behavior
habitual buying behavior
variety-seeking buying behavior
consumer ethnocentrism
Which of the following is NOT one of the stages of the buyer decision process?
need recognition
information search
conspicuous consumption
purchase decision
postpurchase behavior
The buying decision process starts with ________, in which the buyer spots a problem.
need recognition
information search
impulse purchases
buyer's remorse
alternative evaluation
Donna exemplifies which stage of the buyer decision process?
product evaluation
situational analysis
need recognition
problem screening
information search
During the ________ stage of the buyer decision process, Donna will ask her friends to recommend stores that sell good quality winterwear clothing.
product evaluation
alternative evaluation
need recognition
information search
purchase decision
If a consumer's drive is strong and a satisfying product is near at hand, the consumer is likely to purchase the product at that time. If not, the consumer may store the need in memory or undertake ________.
consumer ethnocentrism
buyer's remorse
a need recognition
an information search
cognitive dissonance
Which of the following sources of information has most likely influenced James' purchase decision?
experiential sources
public sources
personal sources
commercial sources
market mavens
Which of the following sources of information has most likely influenced John's purchase decision?
laggards
commercial sources
public sources
personal sources
market mavens
Marketers realize that their commercial sources ________ the buyer.
legitimize products
attract
evaluate products
personalize products to
inform
The information sources that are the most effective at influencing a consumer's purchase decision are ________.
commercial
public
experimental
personal
attitudinal
Marketers describe the way a consumer processes information to arrive at brand choices as ________.
alternative evaluation
information search
impulse buying
consumer capitalism
cognitive dissonance
Robert is in the ________ stage of the buyer decision process.
need recognition
evaluation of alternatives
product trial
postpurchase evaluation
information search
Which of the following is least likely to be a criterion Sara is using?
price
size of screen
color of body
network connectivity
availability
Which of the following is one of the factors that can come between the purchase intention and the purchase decision?
economic risks
attitudes of others
cognitive dissonance
alternative evaluation
buyer's remorse
After the purchase of a product, consumers will engage in ________.
consumer capitalism
alternative evaluation
postpurchase behavior
consumer ethnocentrism
information searches
The relationship between the consumer's expectations and the product's ________ determines whether the buyer is satisfied or dissatisfied with a purchase.
perceived performance
brand personality
market reach
consumer market
market share
Which of the following steps of the buyer decision process does the company exemplify?
need recognition
information search
evaluation of alternatives
purchase decision
postpurchase behavior
These statements were most likely made during the ________ stage of the buyer decision process.
information search
need recognition
alternative evaluation
purchase decision
postpurchase behavior
Almost all major purchases result in ________, or discomfort caused by postpurchase conflict.
need recognition
cognitive dissonance
consumer ethnocentrism
conspicuous consumption
consumer capitalism
When a customer feels uneasy about losing out on the benefits of a brand not purchased, she is likely to experience ________.
selective retention
selective attention
selective distortion
cognitive dissonance
consumer ethnocentrism
Consumers learn about new products for the first time and make the decision to buy those products during the ________.
need recognition stage
adoption process
evaluation process
trial process
quality assessment stage
Which of the following is the first stage in the new product adoption process?
awareness
adoption
evaluation
interest
trial
Which of the following is the adoption process stage at which the consumer considers whether trying the new product makes sense?
awareness
interest
evaluation
adoption
trial
Cameron most likely belongs to the ________ adopter group.
innovator
surrogate consumer
late mainstream
early mainstream
lagging
