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Worksheets

Quality Workers

Total questions: 23

Worksheet time: 12mins

Name
Class
Date
1.

How fast are first impressions formed?

a)

1 minute

b)

7 seconds

c)

30 seconds

d)

5 minutes

2.

What should healthcare workers serve as for health?

a)

A role model

b)

A supervisor

c)

A consultant

d)

A manager

3.

What should be avoided because they can be offensive to patients and co-workers?

a)

Bright colors

b)

Strong perfumes

c)

Casual clothes

d)

Loud music

4.

What is the definition of empathy?

a)

The ability to understand and share the feelings of another

b)

The quality of being honest and having strong moral principles

c)

The ability to do something successfully or efficiently

d)

The quality of being friendly and considerate

5.

What does it mean to have discretion?

a)

The ability to make responsible decisions

b)

The quality of being honest

c)

The ability to work well with others

d)

The ability to learn quickly

6.

What is teamwork?

a)

Working independently

b)

Collaboration among team members

c)

Ignoring team goals

d)

Competing with each other

7.

Teamwork improves ____________________ and __________________________.

a)

Isolation; competition

b)

Communication; efficiency

c)

Stress; confusion

d)

Disorganization; conflict

8.

The team must understand the ________ of each team member.

a)

Weaknesses

b)

Strengths

c)

Failures

d)

roles

9.

Each member of the team must be aware of the ________ limitations on duties performed.

a)

Undefined

b)

Legal

c)

Unlimited

d)

Random

e)

General

10.

Define: Leader

a)

Someone who follows others

b)

Someone who guides or directs a group

c)

Someone who avoids responsibility

d)

Someone who disrupts the team

11.

Leadership is defined as:

a)

The act of following others

b)

The ability to lead and manage a group

c)

The refusal to take charge

d)

The act of ignoring team goals

12.

Democratic leader is defined as:

a)

A leader who makes decisions alone

b)

A leader who involves team members in decision-making

c)

A leader who ignores team input

d)

A leader who enforces strict rules

13.

Laissez-faire leader is defined as:

a)

A leader who controls every aspect

b)

A leader who allows team members to make decisions

c)

A leader who ignores team input

d)

A leader who enforces strict rules

14.

Autocratic leader is defined as:

a)

A leader who makes decisions alone

b)

A leader who involves team members in decision-making

c)

A leader who allows team members to make decisions

d)

A leader who avoids making decisions

15.

What is stress?

a)

A state of complete relaxation

b)

A physical or emotional response to demands or threats

c)

A feeling of constant happiness

d)

A lack of any emotional response

16.

How does the sympathetic nervous system react in a time of stress?

a)

It calms the body down

b)

It prepares the body for a fight-or-flight response

c)

It causes the body to sleep

d)

It reduces heart rate

17.

When does the parasympathetic nervous system react? What does it do?

a)

During stress; it increases heart rate

b)

After stress; it calms the body down

c)

During stress; it causes anxiety

d)

After stress; it increases alertness

18.

Is all stress harmful? Why or why not?

a)

Yes, because it always causes harm

b)

No, because some stress can be motivating

c)

Yes, because it never helps

d)

No, because it always leads to relaxation

19.

How can stress be handled?

a)

By ignoring it

b)

Through stress management techniques

c)

By increasing workload

d)

By avoiding all responsibilities

20.

List stress reducing techniques.

a)

Procrastination

b)

Deep breathing exercises

c)

Overeating

d)

Excessive sleeping

21.

What is a goal?

a)

A random thought

b)

A desired result or outcome

c)

An unplanned event

d)

A daily routine

22.

What is the difference between short term and long term goals?

a)

Short term goals are less important

b)

Long term goals are achieved quickly

c)

Short term goals are achieved in a shorter period

d)

Long term goals require no planning

23.

List the steps to time management.

a)

Ignore deadlines

b)

Prioritize tasks

c)

Do everything at once

d)

Avoid planning