Guidelines for testifying in court include all of the following except:

As required by the ADA, telecommunication centers are required to conduct TDD training:

Differences in culture, backgrounds, lifestyles, and generational differences refers to:

Which of the following is a telephone technique that should be used by a call taker for obtaining and organizing pertinent information?

Confidential information includes all of the following except:

In 1999, what law took effect establishing 911 as the national emergency phone number?

Florida's Silver Alert plan was made effective by an executive order in:

A person whose body is unable to regulate blood sugar is:

Property or structures in close enough proximity that can be damaged by smoke, heat, or flames:

All of the following are basic precautions to be taken to protect one and others in hazardous materials incidents except:

Florida gives ___ the responsibility of maintaining emergency management programs at the county level.

A ___ is an event that has the potential to create significant human distress and can overwhelm one's usual coping mechanisms.

Tracking responders is a primary responsibility of:

The Health Insurance Portability and Accountability Act of 1996 was designed to protect patients from disclosure of ___ that is oral, written or electronic.

The three types of service radios include:

Something that is known to exist or has happened:

What are the 6 W's of information gathering?

A 911 caller's cell phone number may not be released due to the:

Which of the following is not important to adhering to dress codes and personal hygiene?

The age criteria for activation of the Amber Alert is:

ETOH is:

Basic fire apparatus that has a self-contained pump used for pumping water through hoses to extinguish the fire.

The two main sources of hazardous materials identification are:

The National Response Framework (NRF) works in conjunction with:

Cognitive stress indicators include all but which of the following:

What type of impact do employee absences have on a communications center?

Shaking is a symptom of which type of stres?

The abbreviation ALI stands for:

A conscious effort that requires the listener to understand and interpret what is being heard by showing interest in what the speaker is saying to ensure mutual understanding:

A caller may have multiple complaints but a call should be classified according to:

Multi-functional dexterity can be defined as:

The principals of honor, morality, and accepted rules of conduct that govern an individual or group are?

The following are considered unethical acts except:

TDD is an abbreviation for:

A person with good interpersonal skills is more valuable and productive to the agency and the:

____ ____ help sort between incident types, classification, and prioritization, making it easier for the dispatcher to identify emergency vs routine incidents.

___ may sometimes be pertinent to the response as it could affect responder safety.

Notification techniques for the various alert programs include all but:

It is imperative to remain calm and manage the situation, not the:

A situation that does not require immediate response:

The three phases of a barricaded suject are:

Deliberately doing harm to oneself that results in injury or the potential for injury or death:

PST's need to be aware of officer safety issues:

A _ digit numbering system was established to identify hazardous materials.

The five major functional area to facilitate activities in a typical Incident Command System structure are:

All of the following are indicators of behavior stress except:

The Federal Emergency Management Agency (FEMA) is an agency of:

All of the following are duties of law enforcement except:

All of the following are a responsibility of an EMT and Paramedic except:

A status called by incident command when the situation is no longer escalating:

All of the following are a typical location in the community where hazardous materials are stored, transported, used or disposed except:

Florida gives the ___ the responsibility of maintaining a statewide emergency management program.

A unique stressor to the telecommunicator is:

A call that "just occurred" is:

A non-invasive level of emergency medical care provided by emergency medical technicians (EMTs) and paramedics used to treat patients with illness and injury:

All of the following are fire emergency calls except:

A subset of terrorism in which terrorist groups participate directly in the cultivation, manufacture, transportation, or distribution of controlled substances and monies derived from these activities

The five phases of an active shooter are:

An unexpected situation which may cause injury, loss of life, or damage to proprety

Which of these is not one of the five types of normal stress reactions?

The three phases of a hostage situation are:

The Detroit police department used the first one-way radio communications in 1928.

A primary PSAP directly receives 911 calls

Bunker gear is a location away from the scene where units wait for their assigned postion.

For the PST, civil or criminal liability may come about as the result of misconduct or negligence of duty.

CHEMTREC is a 24/7/365 emergency call center tat provides immediate information and assistance to anyone involved in a chemical or hazardous material incident around the globe.

PST's are permitted to use personal data and case information for personal reasons

The telecommunicator's role in firefighting is limited to relaying pertinent information.

Criminal liability cannot result in imprisonment

Next Generation 911 (NG911) allows communication through text, pictures, and video.

The telecommunicator should follow the Emergency Response Guidebook (ERG) for a particular substance based on the placard number.

FCIC is based in Clarksburg, West Virginia

NLETS is a computerized high speed message switching system created for and dedicated to the criminal justice community

CVA-Cerebrovascular Accident- is also known as a laceration

AMBER Alerts are investigative tools to help locate missing elderly persons.

The number of people involved in an incident is a scene safety issue for both primary and secondary response units.

As a public servant, a PST is held to a higher standard of professionalism.

Domestic terrorism is defined as terrorism practiced in one's own country against foreigners.

The PST should have ability to anticipate problems and be prepared with possible solutions.

Assault is any actual and intentional touching and striking of another person against that person's will, or the intentional causing of bodily harm to another person.

When giving instructions, the PST should keep instructions concise, clear, direct, and appropriate.

PST's may be subject to severe penalties such as civil liability and criminal prosecution for violation of public information laws.

When asking a caller "when" an incident occurred, the response will be either in progress or past event.

A multi-casualty incident is defined as an incident where the number and severity of casualties exceeds the capability of the responders initial resources.

When prioritizing a fire service related call, a threat to property is a factor taken into consideration.

When completing forms, logs and files, it is acceptable to use acronyms or non-standard abbreviations frequently.

Proper eating habits and performing desk exercises are methods to reduce and/or manage stress.

Trespass is a written order issued by authority of the state and commanding the seizure of the person named.

According to the Florida "Public Records Law," records made or received by any public agency in the course of official business are only required to be made available to the public when they ave lost their usefulness to the agency

Providing legal advice can attach liability to the PST and/or the employing agency.

Paramedics provide advanced life support to victims. Skills include all those on an EMT as well as invasive procedures.

Specialty rescues may be necessary for a person entrapped, building collapses, and other incidents requiring specialized, technical personnel and equipment.

A robbery is unlawfully entering a dwelling, structure, or conveyance with the intent to commit an offense inside.

Hazardous material in various forms can cause death or serious injury to humans and animals, or harm the environment or proprety.

Location is the single most important piece of information to obtain when handling a crisis call for service.

Only the FAA can require or enforce changes for the grouding of an aircraft.

Stress is only caused by emotional factors that cause bodily or mental tension.

PST's should always keep in mind responder, citizen, and scene safety as well as patient care.

It is important to receive a typed copy of the deposition.