WorksheetsJunior Unit 5 Review
Total questions: 11
Worksheet time: 6mins
A good first impression can be made by
being pretty.
speaking loudly.
wearing nice Jewlery.
being friendly.
Which attributes describe a consistent leader? (select all that may apply)
Treating people fairly
Creating a schedule
Holding others accountable
Avoiding disruptive behavior.
The host/ess is primarily responsible for
managing the dining room.
busing tables.
getting refills.
seating people.
A result of good customer service is
training cost increase.
marketing costs decrease.
food cost increase.
supplier costs decrease.
Communicating frequently and clearly is an example of
being intelligent.
personal responsibility.
service.
practice.
What does the "M" in SMART goals stand for?
Mapped
Managed
Measurable
Mission
A company's mission statement describes
How it needs to change
what it's currently doing
what it has done in the past
what it wants to be in the future
Which of the following service styles is the simplest?
English
American
French
Russian
Who is the overall management of service?
Head waiter
Front waiter
Maitre d'hotel
Captain
The first step in resolving a customer complaint is to
listen to the guest.
find a manager.
blame someone else.
use humor to deescalate the situation.
Which of the following is an example of a FOH employee?
Maitre d'
Bookerkeeper
Pastry Chef
Menu planner
