What is producing output or achieving a goal at the lowest possible cost?

What is using resources to create value by providing customers with goods and services that offer a better relationship between price and perceived benefits?

What do we call products that are tangible?

What are durable goods?

What are three examples of durable goods given in the textbook?

What are nondurable goods?

What are three examples of nondurable goods given in the textbook?

What do we call products that are intangible?

What are three examples of services given in the textbook?

What are the four ways organizations organize their facilities in order to produce their product efficiently?

Which layout should a business use if they produce goods that are relatively standardized and produced in large quantities?

Which layout should a business use if they produce small batches of goods that require a degree of customization?

What are 6 factors that affect the selection of a facility's location?

What do you call the goods or other items held by organizations?

What is a project management tool that illustrates the relationships among all the activities involved in completing a project and identifies the sequence of activities likely to take the longest to complete?

What is a network of relationships that channels the flow of inputs, information, and financial resources through all of the processes directly or indirectly involved in producing goods and services and distributing them to customers?

What is the performance of processes that were previously performed by other organizations in a supply chain?

What is arranging for other organizations to perform supply chain functions that were previously performed internally?

What is moving production or support processes to foreign countries?

What is a software based approach to integrate an organization's information flows used in supply chain management?

What do you call the environment in which a customer and service provider interact?

What are two of the three factors at the center of the design of a servicescape?

What is replacing human operation and control of machinery and equipment with some form of programmed control?

What is a reprogrammable machine that is capable of manipulating materials, tools, parts, and specialized devices in order to perform a variety of tasks?

What are two of the advantages of robots to firms that were given in the textbook?

What is a drawing and drafting software that enables users to create and edit blueprints and design drawings quickly and easily?

What is software that enables users to test, analyze, and optimize their designs?

What is software that takes the electronic design for a product and creates the programmed instructions that robots must follow to produce that product as efficiently as possible?

What is a combination of software that can be used to design output and send instructions to automated equipment to perform the steps needed to produce this output?

What is a combination of (CAD/CAM) software with flexible manufacturing systems to automate almost all steps involved in designing, testing, and producing a product?

What is an approach to quality improvement that calls for everyone within an organization to take responsibility for improving quality and emphasizes the need for a long-term commitment to continuous improvement?

What are three of the five characteristics of TQM?

What are simple methods incorporated into a production process designed to eliminate or greatly reduce errors, which comes from a Japanese term for “mistake proofing” or “error prevention”?

What is an approach to quality improvement characterized by very ambitious quality goals, extensive training of employees, and long-term commitment to working on quality-related issues?

What is a national program to encourage American firms to focus on quality improvement, which began with the enactment of the Malcolm Baldrige National Quality Improvement Act of 1987?

What is a family of generic standards for quality management systems established by the International Organization for Standardization?

What is an approach to production that emphasizes the elimination of waste in all aspects of production processes?

What is a production system that emphasizes the production of goods to meet actual current demand, thus minimizing the need to hold inventories of finished goods and work in process at each stage of the supply chain?

What is a family of generic standards for environmental management established by the International Organization for Standardization?