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WorksheetsHealthcare Quality and Risk Management Quiz
Total questions: 41
Worksheet time: 21mins
What is the primary goal of FMEA in healthcare?
Reduce hospital stays
Identify and eliminate process inefficiencies
Predict and prevent failures before they occur
Improve patient satisfaction
Which of the following is a component of the FMEA risk priority number (RPN)?
Compliance, Timeliness, Cost
Severity, Occurrence, Detection
Speed, Outcome, Design
Risk, Failure, Evaluation
In FMEA, a high severity score indicates:
A problem that is expensive
A problem likely to be detected
A problem with serious consequences if it occurs
A problem that occurs frequently
Which step is performed first in an FMEA analysis?
Assign severity rankings
Identify failure modes
Calculate risk priority number
Create a control chart
Which team would typically conduct an FMEA in a hospital?
Maintenance team
Quality improvement team
Billing department
Administrative board
RCA is performed after which type of event?
Sentinel events
Daily rounding
Budget planning
Routine audits
Which tool is commonly used in RCA?
Control chart
5 Whys
Gantt chart
Histogram
The main purpose of RCA is to:
Assign blame
Identify who was involved
Prevent recurrence of adverse events
Evaluate employee performance
Which of the following best defines a root cause?
The last person who touched the process
The initial event in a series of errors
A contributing factor
The fundamental reason an event occurred
What is a “fishbone diagram” used for in RCA?
Financial analysis
Identifying possible causes of a problem
Mapping out patient flow
Calculating risk scores
Which budget type reflects anticipated revenues and expenses for a healthcare department?
Capital budget
Operating budget
Cash flow budget
Staffing budget
Which of the following is typically included in a capital budget?
Nurse overtime
Medical equipment purchases
Patient food services
Lab supply orders
A variance report in budgeting shows:
Historical expenses only
Deviations from the planned budget
Patient demographics
Staff shift changes
The purpose of zero-based budgeting is to:
Use last year’s budget as a template
Justify all expenses starting from zero
Increase departmental funding automatically
Eliminate patient billing errors
Who is typically responsible for managing a department’s budget in a hospital?
Patients
Medical assistants
Department manager
Medical billing clerk
What is the primary goal of healthcare risk management?
Reduce hospital bills
Minimize harm to patients and staff
Increase insurance claims
Improve parking availability
Which event should be reported to a risk management team?
Missed lunch breaks
Patient fall
Late supply orders
Rescheduled meetings
Which document outlines steps to follow in a risk event?
Purchase order
Risk register
Incident response plan
Mission statement
What is a “near miss” in healthcare risk management?
An event that did not occur
A harmless policy violation
An error that almost caused harm but didn’t
An intentional oversight
HIPAA violations are considered what type of risk?
Financial
Operational
Compliance
Clinical
The primary purpose of a process map is to:
Visualize the steps of a process
Measure patient satisfaction
Track financial spending
Schedule staff
In a process map, a diamond shape typically represents:
A decision point
The start of a process
A delay
An outcome
Which of the following tools is best for identifying waste in a process?
Pareto chart
Process map
Histogram
Scatter plot
What does SIPOC stand for?
Systems, Information, Patients, Operations, Care
Suppliers, Inputs, Process, Outputs, Customers
Safety, Indicators, Procedures, Operations, Compliance
Sources, Inputs, Planning, Outputs, Control
Lean methodology in healthcare focuses on:
Reducing hospital beds
Cutting staff
Eliminating non-value-added steps
Increasing physician workloads
Which of the following is a key dimension of healthcare quality?
Convenience
Affordability
Timeliness
Profitability
The Donabedian Model evaluates healthcare quality by examining:
Staff satisfaction
Structure, process, outcomes
Budgets, outcomes, risk
Policies, training, metrics
What does CQI stand for?
Care Quality Initiative
Continuous Quality Improvement
Certified Quality Inspector
Clinical Quality Input
A control chart is used to:
Track finances
Identify variation in processes over time
Monitor patient outcomes
Train new staff
Benchmarking in quality improvement involves:
Comparing performance against best practices
Creating new hospital policies
Hiring external auditors
Replacing outdated equipment
If a hospital identifies repeated errors in medication administration, the most appropriate tool to analyze the root cause would be:
SWOT analysis
RCA
Budget variance report
Fishbone diagram
A team is developing an FMEA for patient ID errors. What should they evaluate?
Financial costs
Detection of ID errors
Staffing levels
Bed availability
A facility sees a spike in patient complaints about wait times. Which tool can best identify bottlenecks?
Control chart
Budget report
Process map
Gantt chart
An analysis shows equipment is breaking due to poor handling. This is likely a failure in:
Structure
Budget
Training
Process
The main benefit of conducting a proactive risk assessment is to:
React quickly after errors
Determine fault
Prevent harm before it occurs
Allocate budget
What is the best approach to prioritize improvement projects?
Alphabetical order
Based on staff interest
Based on risk and impact
Based on cost alone
A high RPN in an FMEA suggests:
No action needed
Immediate corrective action may be necessary
The process is under control
The outcome is favorable
Which action follows completion of an RCA?
Punish involved staff
Close the case
Implement corrective actions
Report to finance
In budgeting, a negative variance means:
Actual cost is higher than expected
Revenue is overestimated
There is no impact
Budget is balanced
A scatter plot is best used to:
Determine cause and effect
Show relationship between two variables
Track time-based trends
Compare budgets
________________________ ensures that standards of quality are being met
quality assurance
quality control
