WorksheetsRisk Management In Retail Banking Practice
Total questions: 70
Worksheet time: 35mins
Name
Class
Date
1.
What is the primary purpose of risk management in retail banking?
a)
A. To eliminate all financial risks
b)
B. To identify, assess, and mitigate risks
c)
C. To increase product sales
2.
Credit risk refers to:
a)
A. The risk of losing staff
b)
B. The risk of borrower default
c)
C. The risk of system failure
3.
Which of these is an example of operational risk?
a)
A. Currency devaluation
b)
B. Loan default
c)
C. System failure at a branch
4.
A customer with an excellent repayment history is likely to:
a)
A. Be charged a lower rate
b)
B. Have the same rate as everyone else
c)
C. Be considered high risk
5.
Which regulation protects personal data in Nigeria?
a)
A. CBN Act
b)
B. NDPR
c)
C. FRCN Code
6.
A good stress test should be:
a)
A. Unrealistically optimistic
b)
B. Realistic and severe
c)
C. Only qualitative
7.
Learning from near-misses is an example of:
a)
A. Ignoring mistakes
b)
B. Reputation management
c)
C. Continuous improvement
8.
Which of the following is NOT a major category of risk in retail banking?
a)
A. Credit Risk
b)
B. Market Risk
c)
C. Product Innovation Risk
9.
Which of these is a type of credit risk?
a)
A. Liquidity risk
b)
B. Counterparty risk
c)
C. Strategic risk
10.
Operational risk primarily arises from:
a)
A. Market changes
b)
B. Internal processes, people, or systems
c)
C. Interest rate fluctuations
11.
Customers with higher credit risk should:
a)
A. Receive lower interest rates
b)
B. Be denied all credit
c)
C. Pay higher interest rates
12.
A common cybersecurity risk is:
a)
A. Ransomware
b)
B. Currency swap
c)
C. Loan restructuring
13.
Scenario analysis is used to:
a)
A. Forecast customer demand
b)
B. Understand effects of extreme events
c)
C. Improve ATM uptime
14.
Learning from near-misses is an example of:
a)
A. Ignoring mistakes
b)
B. Reputation management
c)
C. Continuous improvement
15.
What is the primary purpose of risk management in retail banking?
a)
A. To eliminate all financial risks
b)
B. To identify, assess, and mitigate risks
c)
C. To increase product sales
16.
Which of these is a type of credit risk?
a)
A. Liquidity risk
b)
B. Counterparty risk
c)
C. Strategic risk
17.
External events contributing to operational risk include
a)
A. Floods and power outages
b)
B. Competitor pricing
c)
C. Customer satisfaction
18.
A customer with excellent repayment history is likely to:
a)
A. Be charged a lower rate
b)
B. Have the same rate as everyone else
c)
C. Be considered high risk
19.
Which regulation protects personal data in Nigeria?
a)
A. CBN Act
b)
B. NDPR
c)
C. FRCN Code
20.
Scenario analysis is used to:
a)
A. Forecast customer demand
b)
B. Understand effects of extreme events
c)
C. Improve ATM uptime
21.
Continuous improvement in risk management means:
a)
A. Occasional process reviews
b)
B. Ongoing updates and feedback integration
c)
C. Reducing the size of the risk team
22.
Risk in banking is best defined as:
a)
A. A guaranteed loss to the bank
b)
B. An uncertainty that can result in gain or loss
c)
C. A technical malfunction
23.
Which of these is a type of credit risk?
a)
A. Liquidity risk
b)
B. Counterparty risk
c)
C. Strategic risk
24.
Which of these is an example of operational risk?
a)
A. Currency devaluation
b)
B. Loan default
c)
C. System failure at a branch
25.
Risk-based pricing means:
a)
A. All customers pay the same interest rate
b)
B. Loan rates vary by perceived risk
c)
C. Pricing is based on income alone
26.
Which regulation protects personal data in Nigeria?
a)
A. CBN Act
b)
B. NDPR
c)
C. FRCN Code
27.
A good stress test should be:
a)
A. Unrealistically optimistic
b)
B. Realistic and severe
c)
C. Only qualitative
28.
Learning from near-misses is an example of:
a)
example of:
b)
A. Ignoring mistakes
c)
B. Reputation management
d)
C. Continuous improvement
29.
What is the primary purpose of risk management in retail banking?
a)
A. To eliminate all financial risks
b)
B. To identify, assess, and mitigate risks ✅
c)
C. To increase product sales
30.
Which of these is a type of credit risk?
a)
A. Liquidity risk
b)
B. Counterparty risk
c)
C. Strategic risk
31.
Operational risk primarily arises from:
a)
A. Market changes
b)
B. Internal processes, people, or systems
c)
C. Interest rate fluctuations
32.
Risk-based pricing means:
a)
A. All customers pay the same interest rate
b)
B. Loan rates vary by perceived risk
c)
C. Pricing is based on income alone
33.
Which regulation protects personal data in Nigeria?
a)
A. CBN Act
b)
B. NDPR
c)
C. FRCN Code
34.
Stress testing helps banks to:
a)
A. Predict customer behavior
b)
B. Respond to market campaigns
c)
C. Simulate financial shocks and assess impact
35.
A strong risk culture includes:
a)
A. Punishing employees for speaking up
b)
B. Encouraging proactive reporting
c)
C. Limiting staff access to reports
36.
Risk in banking is best defined as:
a)
A. A guaranteed loss to the bank
b)
B. An uncertainty that can result in gain or loss
c)
C. A technical malfunction
37.
A borrower's ability to repay is typically assessed using:
a)
A. Credit scoring models
b)
B. Product surveys
c)
C. ATM usage data
38.
Operational risk primarily arises from:
a)
A. Market changes
b)
B. Internal processes, people, or systems
c)
C. Interest rate fluctuations
39.
Customers with higher credit risk should:
a)
A. Receive lower interest rates
b)
B. Be denied all credit
c)
C. Pay higher interest rates
40.
Phishing attacks are designed to:
a)
A. Steal sensitive information
b)
B. Test internet speeds
c)
C. Promote bank products
41.
Scenario analysis is used to:
a)
A. Forecast customer demand
b)
B. Understand effects of extreme events
c)
C. Improve ATM uptime
42.
A strong risk culture includes:
a)
A. Punishing employees for speaking up
b)
B. Encouraging proactive reporting
c)
C. Limiting staff access to reports
43.
What is the primary purpose of risk management in retail banking?
a)
A. To eliminate all financial risks
b)
B. To identify, assess, and mitigate risks
c)
C. To increase product sales
44.
Which of these is a type of credit risk?
a)
A. Liquidity risk
b)
B. Counterparty risk
c)
C. Strategic risk
45.
External events contributing to operational risk include:
a)
A. Floods and power outages
b)
B. Competitor pricing
c)
C. Customer satisfaction
46.
A customer with excellent repayment history is likely to:
a)
A. Be charged a lower rate
b)
B. Have the same rate as everyone else
c)
C. Be considered high risk
47.
A common cybersecurity risk is:
a)
A. Ransomware
b)
B. Currency swap
c)
C. Loan restructuring
48.
Stress testing helps banks to:
a)
A. Predict customer behavior
b)
B. Respond to market campaigns
c)
C. Simulate financial shocks and assess impact
49.
Continuous improvement in risk management means:
a)
A. Occasional process reviews
b)
B. Ongoing updates and feedback integration
c)
C. Reducing the size of the risk team
50.
Which of the following is NOT a major category of risk in retail banking?
a)
A. Credit Risk
b)
B. Market Risk
c)
C. Product Innovation Risk
51.
Credit risk refers to:
a)
A. The risk of losing staff
b)
B. The risk of borrower default
c)
C. The risk of system failure
52.
Operational risk primarily arises from:
a)
A. Market changes
b)
B. Internal processes, people, or systems
c)
C. Interest rate fluctuations
53.
Risk-based pricing means:
a)
A. All customers pay the same interest rate
b)
B. Loan rates vary by perceived risk
c)
C. Pricing is based on income alone
54.
Which regulation protects personal data in Nigeria?
a)
A. CBN Act
b)
B. NDPR
c)
C. FRCN Code
55.
Stress testing helps banks to:
a)
A. Predict customer behavior
b)
B. Respond to market campaigns
c)
C. Simulate financial shocks and assess impact
56.
Continuous improvement in risk management means:
a)
A. Occasional process reviews
b)
B. Ongoing updates and feedback integration
c)
C. Reducing the size of the risk team
57.
What is the primary purpose of risk management in retail banking?
a)
A. To eliminate all financial risks
b)
B. To identify, assess, and mitigate risks
c)
C. To increase product sales
58.
Which of these is a type of credit risk?
a)
A. Liquidity risk
b)
B. Counterparty risk
c)
C. Strategic risk
59.
Which of these is an example of operational risk?
a)
A. Currency devaluation
b)
B. Loan default
c)
C. System failure at a branch
60.
A customer with an excellent repayment history is likely to:
a)
A. Be charged a lower rate
b)
B. Have the same rate as everyone else
c)
C. Be considered high risk
61.
A customer at Marigold Bank was mistakenly credited with ₦1,000,000 due to a system error during end-of-day processing. The customer withdrew the funds before the mistake was detected. What risk does this scenario highlight?
a)
A. Liquidity Risk
b)
B. Credit Risk
c)
C. Market Risk
d)
D. Compliance
62.
PQR Bank launched a new loan product but did not adequately train frontline staff on the terms and eligibility criteria. This led to widespread mis-selling and multiple customer complaints. What is the primary risk in this scenario?
a)
Operational Risk due to human and process failure
b)
B. Credit Risk due to product type
c)
C. Liquidity Risk due to customer churn
d)
D. Cybersecurity Risk due to data loss
63.
Following the devaluation of the naira, a number of foreign currency-denominated loans at LMN Bank became more expensive to service. Several borrowers defaulted. What type of risk is this?
a)
A. Liquidity Risk
b)
B. Credit Risk
c)
C. Market Risk
d)
D. Compliance Risk
64.
A phishing email disguised as an internal memo tricked multiple employees at DEF Bank into revealing their login credentials, leading to unauthorised access to customer records. What best describes this risk?
a)
A. Operational Risk
b)
B. Compliance Risk
c)
C. Credit Risk
d)
D. Cybersecurity Risk
65.
A major branch of UVW Bank experienced a power outage for 48 hours, disabling all banking activities and ATM access. What type of risk is best illustrated here?
a)
A. Market Risk from loss of business
b)
B. Liquidity Risk from cash access issues
c)
C. Operational Risk from external events
d)
D. Cybersecurity Risk from data theft
66.
At GHI Bank, employees consistently bypass dual-authorisation controls for high-value transactions in order to speed up service delivery. Eventually, a fraudulent transfer occurs. What is the key failure?
a)
A. Credit Risk due to unsecured lending
b)
B. Operational Risk due to control lapses
c)
C. Compliance Risk due to audit failure
d)
D. Market Risk due to product misalignment
67.
RST Bank failed to simulate a recession scenario during its annual stress test exercise. When actual economic conditions worsened, the bank struggled with loan defaults and liquidity pressure. What risk management weakness does this show?
a)
A. Credit Risk misclassification
b)
B. Cybersecurity oversight
c)
C. Stress Testing deficiency
d)
D. Operational Risk underestimation
68.
EFG Bank implemented a loan campaign without adjusting its risk scoring model. As a result, several high-risk customers were approved for unsecured loans and defaulted. What risk does this illustrate?
a)
A. Market Risk
b)
B. Credit Risk
c)
C. Operational Risk
d)
D. Liquidity Risk
69.
A system update at MNO Bank caused intermittent failures in transaction recording for mobile banking customers. Several transactions were lost, and customer complaints surged. What risk is most applicable?
a)
A. Credit Risk
b)
B. Operational Risk
c)
C. Market Risk
d)
D. Compliance Risk
70.
A retail banker at STU Bank advised a customer to split a large deposit into smaller amounts to avoid mandatory reporting thresholds. What key risk issue is at play here?
a)
A. Operational Risk
b)
B. Market Risk
c)
C. Compliance Risk
d)
D. Credit Risk
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