WorksheetsNon Conformity I Training
Total questions: 10
Worksheet time: 5mins
What is Quality
The number of features a product offers compared to competitors
The degree to which a set of inherent characteristics meets the requirements
A fancy word managers use when they want things done but won’t explain how
Something you only hear about during audits
What is a requirement?
A documented procedure that outlines how a process should be executed
A guideline that teams can choose to follow if they have time
An established need or expectation, usually implicit or mandatory
A wish list from the client that somehow includes teleportation and time travel
What is a containment action?
A long-term solution designed to eliminate the root cause of a problem
A preventive measure implemented before any issue has occurred
The corporate version of “putting a bucket under the leak and hoping for the best"
An action to limit a problem extent while continue normal operation until the root cause is defined and permanent corrective action are implemented
What is a repairing action (also known as defect fixing or correction)?
A permanent solution designed to eliminate the root cause of a problem
The art of making it look like it never broke… until it breaks again
An action taken to fix a detected nonconformity without addressing its root cause
A preventive measure implemented to avoid future defects
What is a corrective action?
An action taken to eliminate the root cause of a detected nonconformity or other undesirable situation
An action taken to temporarily fix a defect without investigating its origin
A preventive measure implemented before any issue has occurred
The moment when the team says, “Let’s actually fix it this time… for real.
What is the best description of the relationship between quality and cost in an organization?
The higher the quality, the lower the cost—investing endlessly in quality always pays off
The cost of quality is irrelevant if the product meets customer expectations
Both poor and excessive quality efforts can be costly; the goal is to find the optimal balance where the total cost of quality (including prevention, appraisal, and failure costs) is minimized
Quality costs are only related to fixing defects after delivery
What is PDCA?
A quality certification standard used to audit manufacturing processes
A fancy way of saying “Try something, see if it works, panic a little, then try again
A checklist used to verify product compliance before delivery
A four-step iterative method (Plan, Do, Check, Act) used to improve processes and solve problems systematically
What is a Non-Conformity?
A suggestion for improvement proposed by the quality team
A deviation from a requirement, specification, or standard that indicates something is not as it should be
A customer complaint about product aesthetics
When the product says, “I did my best,” and the standard says, “Try again.”
What are the four main steps in the lifecycle of a Non-Conformity (NC)?
Detection, Analysis, Treatment, Evaluation & Closing
Reporting, Blaming, Fixing, Forgetting
Planning, Doing, Checking, Acting
Reporting, Root Cause Analysis, Implementation, Monitoring
What is the correct order of actions when managing a Non-Conformity?
Containment → Correction → Corrective Action
Correction / Defect repairing
Correction → Preventive
Panic → Patch → Pretend it never happened
