An interpersonal behavior in which the person expresses feelings, needs, ideas and wants but at the expense of another is:

An interpersonal behavior in which the person does not express his/her feelings, needs, ideas, and wants is:

An interpersonal behavior in which a person expresses his/her feelings, needs and wants indirectly is:

Which of the following are ways in which others invade our psychological or emotional turf:

Which of the following is not a payoff for submissive behavior?

The benefits of assertive behavior are:

Assertion training, as we see it, rests upon a foundation of:

The outcome of passive aggressive behavior is that it:

Which of the following is not true about personal space:

The goal of sending an assertion message is:

The Three Part Assertion Message begins with a description of:

The first step in the assertion process is

After sending your brief assertion message utilizing proper body language, the next thing you should do is:

Non-aggressive ways of getting your needs met without any particular method are called:

When controlling a personal conflict, which of the following skills would one NOT utilize:

When handling the emotional components of conflict, one must first focus on:

Respect for your personal space allows:

Which of the following is NOT associated with the Three Part Assertion Message:

When sending an assertion message, one should:

The types of Withdrawal are:

The response to an assertion message is usually:

One method of dealing with conflict would be to utilize:

The Spectrum response:

When faced with an outburst of hostile behavior, the recommended assertion procedure is to act quickly to:

Defensiveness is a major factor in everyone’s life.

One of the major problems with expressing emotions is we choose words laden with judgment.

The phrasing of the assertion message is more important than how the message is sent.

After sending an assertion message, the other person’s response is likely to be that of silence.

You can never be too assertive.

Crying is a highly effective method utilized by someone who has been confronted with an assertion message.

A submissive person typically lacks self respect.

When sending an assertion message, you shouldn’t focus on your needs, only those of the other person.

The phrase used to describe an assertion and the predictable defensive response is known as the Push-Push back phenomenon.

It is a good idea to write my assertion message before sending it.

Conflict is not beneficial.

The first goal in conflict resolution is to teach people to fight constructively.

Through assertion, we can control another’s behavior.

Love and conflict are inseparable.

In Non-realistic conflict there are opposite needs, goals, means, values and interests.

Natural consequences are based on the flow of events and take place without intervention.

Logical consequences are arranged or applied and must be experienced.

Saying “NO” is one of the most effective ways to clearly and seriously indicate the boundaries of one’s own space.

Step one in the three steps of conflict resolution is, State your views, needs and feeling.

Environments can’t be modified to better meet people’s needs and to reduce interpersonal friction.

One of the payoffs for submissive people is that they carry a much smaller load of responsibility.

Submissive people are often blamed when things go wrong.

One of the penalties of submissive behavior is alienation of others.

Each person’s personal space is about 25 feet.

The way an organization is structured has a bearing on the amount of conflict generated within it.