Free Printable Organizational Behavior Quiz1

1.

Which of the following is not a reason why business schools have begun to include classes on organizational behavior?

a)

to increase manager effectiveness in organizations

b)

to help organizations attract top quality employees

c)

to expand organizations' consulting needs

d)

to improve retention of quality workers

e)

to help increase organizations' profits

2.

Which of the following is most likely to be a belief held by a successful manager?

a)

Technical knowledge is all that is needed for success.

b)

It is not essential to have sound interpersonal skills.

c)

Technical skills are necessary, but insufficient alone for success.

d)

Effectiveness is not impacted by human behavior.

e)

Technical skills do not influence efficiency.

3.

Which of the following would not be considered an organization?

a)

a church

b)

a university

c)

a military unit

d)

all adults in a given community

e)

an elementary school

4.

Which of the following is least likely to be considered a manager?

a)

an administrator in charge of fund-raising activities in a non-profit organization

b)

a lieutenant leading an infantry platoon

c)

a doctor who acts as head of the physiotherapy department at a public hospital

d)

the mayor of a large city

e)

an IT technician who enables communication between all of a company's employees

5.

Which of the following is not one of the four primary management functions?

a)

controlling

b)

planning

c)

staffing

d)

organizing

e)

leading

6.

Which of a manager's primary functions requires the manager to define an organization's goals, establish an overall strategy for achieving these goals and develop a comprehensive hierarchy of plans to integrate and coordinate activities?

a)

controlling

b)

planning

c)

staffing

d)

coordinating

e)

leading

7.

Designing an organization's structure, such as who reports to whom, defines the ________ function.

a)

planning

b)

leading

c)

controlling

d)

organizing

e)

contemplating

8.

As a manager, one of Joe's duties is to present awards to outstanding employees within his department. Which Mintzberg managerial role is Joe acting in when he does this?

a)

leadership role

b)

liaison role

c)

monitor role

d)

figurehead role

e)

spokesperson role

9.

Which of the following is not an interpersonal role of management according to Mintzberg?

a)

a high school principal handing out graduation diplomas

b)

a department head relocating the department after a fire

c)

a manager interviewing potential employees

d)

a shift foreman reprimanding a worker that arrived late

e)

a project manager listening to a team presentation

10.

According to Mintzberg, when a manager searches the organization and its environment for opportunities and initiates projects to bring about change, the manager is acting in which role?

a)

negotiator

b)

entrepreneur

c)

monitor

d)

resource allocator

e)

reflective analyst

11.

Managers need to have three essential skills in order to reach their goals. What are these skills?

a)

technical, decisional and interpersonal

b)

technical, human, and conceptual

c)

interpersonal, informational and decisional

d)

conceptual, communication and networking

e)

human, informational and communication

12.

Jill is valued by her colleagues for her ability to perform effective break-even analysis on upcoming ventures. In this case, her colleagues value her for competencies that fall within which essential management skills categories?

a)

technical

b)

communication

c)

human

d)

conceptual

e)

education

13.

Technical skills encompass the ability to ________.

a)

analyze and diagnose complex situations

b)

exchange information and control complex situations

c)

apply specialized knowledge or expertise

d)

initiate and oversee complex projects

e)

communicate effectively with others

14.

Which one of the following would not be considered a human skill of a manager?

a)

decision making

b)

communicating

c)

resolving conflicts

d)

working as part of a team

e)

listening to others

15.

Fred Luthans wanted to look at management from a different perspective. He wanted to see what management qualities are needed ________.

a)

to produce quality work

b)

to attain quality employees

c)

to attain high pay

d)

to be quickly promoted

e)

to show economic returns

16.

According to Luthans' research, successful managers, meaning those that were quickly promoted, spent more of their time on ________ than on any other activity.

a)

traditional management

b)

human resource management

c)

networking

d)

communicating

e)

hiring and firing

17.

________ is the study of the impact that individuals, groups, and structure have on behavior within organizations.

a)

Conceptual skills

b)

Leadership

c)

Human skills

d)

Decisional roles

e)

Organizational behavior

18.

Which of the following is not a topic or concern related to OB?

a)

turnover

b)

leader behavior

c)

productivity

d)

management

e)

family behavior

19.

On which of the following problems would an OB study be least likely to focus ?

a)

an increase in absenteeism at a certain company

b)

a fall in productivity in one shift of a manufacturing plant

c)

a decrease in sales due to growing foreign competition

d)

an increase in theft by employees at a retail store

e)

excessive turnover in volunteer workers at a non-profit organization

20.

What are the three primary behavior determinants of organizational behavior?

a)

profit structure, organizational complexity, job satisfaction

b)

individuals, profit structure, and job satisfaction

c)

individuals, groups, and job satisfaction

d)

groups, structure, and profit structure

e)

individuals, groups, and structure

21.

Which of the following is not a core topic of organizational behavior?

a)

motivation

b)

attitude development

c)

conflict

d)

resource allocation

e)

work design

22.

In order to predict human behavior, it is best to supplement your intuitive opinions with information derived in what fashion?

a)

common sense

b)

direct observation

c)

systematic study

d)

speculation

e)

organizational theory

23.

Janet needs to assign a very important advertising account to one of her writers. First she reviewed each writers work load, then she studied the sales data of the products for the last three campaigns of each writer, then she reviewed each writer's annual review to familiarize herself with their goals. Finally, she gave the account to Paula, a very creative, efficient, writer who has had high sales results with her last three clients' products. Janet's management style is based on ________.

a)

intuition or 'gut feeling'

b)

organizational behavioral studies

c)

substantive evidence approach

d)

preconceived notions

e)

systematic study

24.

Basing managerial decisions on the best available scientific evidence is called ________.

a)

intuition

b)

systematic study

c)

organizational behavior

d)

evidence-based management

e)

conceptual management

25.

Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of ________ study.

a)

organizational

b)

intuitive

c)

theoretical

d)

systematic

e)

case-based

26.

What do the authors of the textbook advise?

a)

Disregard your intuition because it's usually wrong and will lead to incorrect assumptions .

b)

Use evidence as much as possible to inform your intuition and experience .

c)

Rely on research since it is almost always right and researchers don't make mistakes .

d)

Make predictions of individuals' behaviors based on others' actions .

e)

Don't trust preconceived notions unless you have substantive evidence to back them up

27.

Organizational behavior is constructed from all of the following disciplines except ________.

a)

physics

b)

psychology

c)

anthropology

d)

sociology

e)

social psychology

28.

Psychology's major contributions to the field of organizational behavior have been primarily at what level of analysis?

a)

the level of the group

b)

the level of the individual

c)

the level of the organization

d)

the level of the culture

e)

the level of interacting groups

29.

The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals is known as ________.

a)

psychiatry

b)

psychology

c)

sociology

d)

political science

e)

organizational behavior

30.

________ blends concepts from psychology and sociology and focuses on the influence people have on one another.

a)

Corporate strategy

b)

Anthropology

c)

Political science

d)

Social psychology

e)

Archaeology

31.

Austin is a graduate student helping to organize a study about individual job satisfaction. The study focuses on the top five reasons that a person is satisfied or dissatisfied in his current job. His department is surveying 200 individuals in 100 different types of organizations. Austin is most likely a graduate student in the department of ________.

a)

psychology

b)

anthropology

c)

political science

d)

social psychology

e)

archaeology

32.

Group behavior, power, and conflict are central areas of study for ________.

a)

archaeologists

b)

sociologists

c)

anthropologists

d)

social psychologists

e)

operations analysts

33.

________ focuses on the study of people in relation to their social environment.

a)

Psychology

b)

Sociology

c)

Corporate strategy

d)

Political science

e)

Operations management

34.

Which field of study has contributed to OB through its research on organizational culture and formal organization theory and structure?

a)

psychology

b)

operations management

c)

corporate strategy

d)

political science

e)

sociology

35.

Which of the following fields has most helped us understand differences in fundamental values, attitudes, and behavior among people in different countries?

a)

anthropology

b)

psychology

c)

political science

d)

operations research

e)

psycholinguistics

36.

Myriam is analyzing the gender roles of men and women in management in the United States compared to those of management in Japan. She is surveying fifty men and fifty women managers in each country to compare their daily behavior. Myriam's study exemplifies how ________ contributes to OB.

a)

anthropology

b)

psychology

c)

social psychology

d)

political science

e)

corporate strategy

37.

Which of the following statements best describes contingency variables?

a)

They are scientific factors based on universal truths.

b)

They are factors that moderate the relationship between two or more events or situations.

c)

There is general consensus among OB researchers that they can be controlled.

d)

They are the cause-effect principles that tend to apply to all situations that have been discovered.

e)

They are simple and universal principles that explain organizational behavior.

38.

There are ________ simple and universal principles that explain organizational behavior.

a)

an infinity of

b)

absolutely no

c)

a confusing array of

d)

fourteen

e)

few if any

39.

Raymond is completing a study on discrimination in which he has noted that saleswomen who wear skirt suits make more sales than saleswomen who only wear pant suits . However, Raymond determined that his findings only pertained to those industries in which the purchasing decision maker is traditionally masculine. For example, the sales results were the same for all women selling to medical office managers, a female dominated field.

Raymond used ________ variables to more accurately explain his results.

a)

global

b)

general

c)

dependent

d)

non-reactive

e)

contingency

40.

Which of the following is not a reason why OB is extremely relevant today?

a)

an aging workforce

b)

a diverse workforce

c)

changing employee practices

d)

globalization

e)

global warming

41.

________ is an effect of increasing globalization.

a)

More expensive consumer goods

b)

An increase in manufacturing jobs in developed nations

c)

An ever increasingly homogeneous workforce

d)

Shared economic values among all cultures

e)

Jobs moving to nations with low-cost labor

42.

________ is a measure of how organizations are becoming more heterogeneous in terms of gender, race, and ethnicity.

a)

Globalization

b)

Workforce diversity

c)

Affirmative action

d)

Organizational culture

e)

Operational homogeneity

43.

Which of the following statements is not true about workforce diversity?

a)

Workforce diversity is a global concern.

b)

Managing workforce diversity presents many challenges.

c)

Workforce diversity focuses on differences within a country.

d)

Sexual orientation is a part of workforce diversity.

e)

Workforce diversity is a concern only in the U.S.

44.

What was the most significant change in the U.S. labor force during the last half of the twentieth century?

a)

substantial decreases in the number of workers who are under 55

b)

increases in the percentage of U.S. citizens of Hispanic origin

c)

increasing numbers of African-Americans at all levels within the workforce

d)

the steady increase in the percentage of workers that are men

e)

the rapid increase in the percentage of workers that are women

45.

Which of the following statements is not an implication of increased workplace diversity?

a)

Managers should recognize differences between workers

b)

Diversity training should be provided

c)

Employee benefits should be revamped to accommodate the different needs of different employees

d)

It is critical that all workers be treated alike

e)

Innovation and creativity in organizations is likely to increase.

46.

Eighty percent of the U.S. workforce today is made up of ________ jobs.

a)

textile

b)

technology

c)

automobile

d)

restaurant

e)

service

47.

Approximately ________ % of the U.S. labor force is employed in service industries.

a)

10

b)

25

c)

40

d)

60

e)

80

48.

Service industry jobs include all of the following except ________.

a)

fast good counter worker

b)

sales clerk

c)

waiter

d)

nurse

e)

production line worker

49.

Which of the following factors makes it imperative that organizations be fast and flexible?

a)

temporariness

b)

corporate excess

c)

truncated capacity

d)

advances in corporate strategy

e)

globalization

50.

Given the climate of 'temporariness' in modern organizations, employees must ________.

a)

continually update their knowledge and skills

b)

be prepared to stay in the same position for longer periods of time

c)

make closer connections to their peers

d)

foster friendship within the work environment

e)

limit their mobility if they hope to compete

51.

Which of the following is the major challenge to managers in a fully networked organization?

a)

eliminating the need for paper communication by relying entirely on e-mail, file transfers and the like

b)

retaining team members who can easily move to another employer when demand for their services changes

c)

managing contract and temporary workers

d)

maintaining a 'virtual office' through the use of computers, interoffice networks and the Internet

e)

managing people who work together but are geographically separated

52.

________ allow(s) people to communicate and work together even though they may be thousands of miles apart.

a)

Flexible cubicles

b)

Stratified work environments

c)

Cyber-empowerment machines

d)

Widespread use of computers

e)

Networked organizations

53.

Which of the following has not contributed to blurring the lines between employees' work life and personal life?

a)

the creation of global organizations

b)

communications technology allowing employees to work any time and from any place

c)

organizations asking employees to put in longer hours

d)

creation of flexible teams

e)

the increase in dual career households

54.

What growth area in OB research concerns how organizations develop human strengths, foster vitality and resilience, and unlock potential?

a)

positive organizational scholarship

b)

ethical behavioral research

c)

balancing work-life conflict

d)

networked organizational research

e)

temporariness studies

55.

Situations where an individual is required to define right and wrong conduct are termed ________.

a)

diversity issues

b)

human resource problems

c)

ethical dilemmas ( tình huống khó xử về đạo đức )

d)

loyalty situations

e)

social puzzles

56.

A model is a(n) ________.

a)

abstraction of reality

b)

someone held in high esteem

c)

independent variable

d)

real-world scenario

e)

dependent variable

57.

Which of the following has only recently been considered a primary dependent variable in organizational behavior?

a)

productivity

b)

absenteeism

c)

turnover

d)

job satisfaction

e)

organizational citizenship behavior

58.

At its root, productivity involves concern for both ________.

a)

dependence and independence

b)

diversity and homogeneity

c)

motivation and distraction

d)

absenteeism and motivation

e)

effectiveness and efficiency

59.

Which of the following is an example of being an efficient company?

a)

at the lowest possible cost while yielding a higher output

b)

creating the highest customer satisfaction ratings

c)

meeting the production schedule

d)

obtaining the highest market share

e)

maximizing diversity at high cost

60.

What term is used to describe voluntary and involuntary permanent withdrawal from an organization?

a)

absenteeism

b)

turnover

c)

downsizing

d)

truancy

e)

social atrophy

61.

________ is discretionary behavior that is not part of an employee's formal job requirement, but that promotes the effective functioning of the organization.

a)

Productivity

b)

Motivation

c)

Organizational citizenship

d)

Organizational behavior

e)

Corporate strategy

62.

Individual-level independent variables include all of the following except ________.

a)

leadership

b)

learning

c)

perception

d)

motivation

e)

decision-making

63.

The six key dependent variables relevant to OB on the contingency model to help explain the complexities of organizational behavior are ________.

a)

productivity, absence, turnover, deviant workplace behavior, citizenship, and satisfaction

b)

human resources, turnover, structure, culture, leadership, and trust

c)

decision making, stress, citizenship, conflict, teams, and politics

d)

biography, personality, emotions, perception, motivation, and ability

e)

input, values, emotions, perception, attitude, and decision-making

64.

Imagine that Kristen McKay is a manager at a company specializing in bread and bread-baking paraphernalia. Kristen performs all the normal management functions outlined in your textbook. Answer the following questions based on Henri Fayol's work.

When Ms. McKay develops a strategy for achieving her department's goals, she is performing the (a) function of management.

65.

Imagine that Kristen McKay is a manager at a company specializing in bread and bread-baking paraphernalia. Kristen performs all the normal management functions outlined in your textbook. Answer the following questions based on Henri Fayol's work.

When Ms. McKay determines which employees will do what tasks, she is performing the ________ function of management.

a)

planning

b)

organizing

c)

leading

d)

controlling

e)

reacting

66.

Imagine that Kristen McKay is a manager at a company specializing in bread and bread-baking paraphernalia. Kristen performs all the normal management functions outlined in your textbook. Answer the following questions based on Henri Fayol's work.

When Ms. McKay motivates her employees and attempts to resolve conflicts among department members, she is performing the ________ function of management.

a)

planning

b)

organizing

c)

leading

d)

controlling

e)

reacting

67.

Imagine that Kristen McKay is a manager at a company specializing in bread and bread-baking paraphernalia. Kristen performs all the normal management functions outlined in your textbook. Answer the following questions based on Henri Fayol's work.

When Ms. McKay compares projected sales to actual sales in her department, she is performing the ________ function of management.

a)

planning

b)

organizing

c)

leading

d)

controlling

e)

reacting

68.

Josef Nobles has been a manager at Mountain Chemicals for five years. Hired for his expertise in project accounting, he rose quickly through the ranks and is now the head of the accounting and finance department. Josef is viewed as the rising star in the organization by his superiors.

According to Katz, the skills that Mr. Nobles was hired for were what type of skill?

a)

human

b)

conceptual

c)

technical

d)

controlling

e)

directing

69.

Josef Nobles has been a manager at Mountain Chemicals for five years. Hired for his expertise in project accounting, he rose quickly through the ranks and is now the head of the accounting and finance department. Josef is viewed as the rising star in the organization by his superiors.

Given the information we have, Mr. Nobles would probably be categorized by Luthans as what type of manager?

a)

effective

b)

efficient

c)

successful

d)

productive

e)

type A

70.

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering.

The faculty member from ________ should furnish information about personality, learning, and motivation.

a)

sociology

b)

psychology

c)

anthropology

d)

political science

e)

industrial engineering

71.

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering.

Which professor out of this group would you expect to address issues of communication?

a)

the psychologist

b)

the anthropologist

c)

the political scientist

d)

the social psychologist

e)

the industrial engineer

72.

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering.

You should expect that the faculty member from ________ will probably contribute information about large-scale group behavior.

a)

sociology

b)

psychology

c)

social psychology

d)

anthropology

e)

industrial engineering

73.

The manager at a construction site observes that he is spending a great deal of time interviewing prospective employees. This is due to the large amount of absenteeism and turnover among his skilled workers. On questioning exiting employees he discovers that many of them quit because they feel the work place is too dangerous. In particular, several foremen have stated that the need to get the job done quickly is more important than a few rules, and have gone as far as to mock the courage of workers who question this attitude.

What is not a dependent variable that the manager wishes to resolve in this case?

a)

turnover

b)

absenteeism

c)

productivity

d)

job satisfaction

e)

the skill level of his workers

74.

The manager at a construction site observes that he is spending a great deal of time interviewing prospective employees. This is due to the large amount of absenteeism and turnover among his skilled workers. On questioning exiting employees he discovers that many of them quit because they feel the work place is too dangerous. In particular, several foremen have stated that the need to get the job done quickly is more important than a few rules, and have gone as far as to mock the courage of workers who question this attitude.
What is the best way for the manager to control the deviant behavior of the foremen?

a)

ordering the foremen to conform with the required safety standards

b)

finding out why the foremen place a greater importance on finishing the job than in safety

c)

firing the foremen and promoting new foremen from the current pool of workers

d)

taking over the work of the foremen himself

e)

instituting training classes for the foremen on the importance of safety

75.

The manager at a construction site observes that he is spending a great deal of time interviewing prospective employees. This is due to the large amount of absenteeism and turnover among his skilled workers. On questioning exiting employees he discovers that many of them quit because they feel the work place is too dangerous. In particular, several foremen have stated that the need to get the job done quickly is more important than a few rules, and have gone as far as to mock the courage of workers who question this attitude.
Which of the following is an independent variable which is likely to be the root cause of the workplace deviant behavior the manager has observed?

a)

Foremen are paid significant bonuses if the workers they supervise complete their tasks quickly.

b)

Absenteeism is found to rise on those days when particularly hazardous work is being performed.

c)

Several of the foremen are close personal friends who have very similar attitudes toward work and safety.

d)

The structure of the organization does not involve all workers in the decision making process.

e)

Penalties for ignoring safety standards are not heavy, amounting to the equivalent of only several hours' pay.

76.

Allison and Gail both are studying for a final exam. Both have a goal of attaining a grade of 91 or better. Gail studied 6 hours and made a grade of 92. Allison studied for 9 hours and also made a grade of 92.
Which of the students was effective?

a)

only Gail

b)

only Allison

c)

neither Gail nor Allison

d)

both Gail and Allison

e)

insufficient information to judge

77.

Allison and Gail both are studying for a final exam. Both have a goal of attaining a grade of 91 or better. Gail studied 6 hours and made a grade of 92. Allison studied for 9 hours and also made a grade of 92.
Which of the following statements is true?

a)

Gail is more efficient than Allison.

b)

Allison is more efficient than Gail.

c)

Gail is more effective than Allison.

d)

Allison is more effective than Gail.

e)

Gail and Allison are equally efficient.

78.

Allison and Gail both are studying for a final exam. Both have a goal of attaining a grade of 91 or better. Gail studied 6 hours and made a grade of 92. Allison studied for 9 hours and also made a grade of 92.

Which of the students was more productive?

a)

Gail

b)

Allison

c)

Neither Gail nor Allison were productive.

d)

It is impossible to tell from the information given.

e)

They were equally productive.

79.

Define and provide a workplace example for each of the four management functions described by Henri Fayol.

4 lines

80.

Describe the three essential management skills that differentiate effective managers from ineffective ones. Provide a workplace example of how these skills could be used when dealing with the challenge of a workplace recession.

4 lines

81.

Explain how Fred Luthans differentiates between successful and effective managers.

4 lines

82.

Describe how one of the sciences that contributes to organizational behavior could be used in EBM. Define the science, some of the science's contributions to OB, and describe a workplace example of how it could be used in EBM.

4 lines

83.

Why is it important to complement intuition with systematic study in our attempts to understand behavior within organizations?

4 lines

Organizational Behavior Quiz1

Total questions: 83

Worksheet time: 54mins

Similar Resources on Wayground