WorksheetsEIA_Q&A_HK Round3
Total questions: 30
Worksheet time: 25mins
Guests are greeted and seated at a fully laid table within 2 minutes of their arrival and if the restaurant is full, guests are advised how long it will be and this timeframe is adhered to. True of False?
True
False
How many stores in TT4 area of HK management?
1
3
5
7
How many 16kg washing rooms?
1
2
3
How many Gran Ocean Villas in our Resort?
(a)
How many Kid tent?
10
13
17
How many items of guest supplier onrequets?
2
4
6
8
Does the Housekeeping department have potty for the baby?
Yes
No
How much is the price of Beach Bag?
(a)
How many room category are there in VLC?
(a)
HK department equipped with an eye wash station in case anyone accidentally gets chemicals in their eyes. True or False?
True
False
Name of 2 free water in the Villa?
(a)
Turndown service start and end the time frame?
6PM - 10PM
6PM - 9PM
5PM - 9PM
5PM - 10PM
When having Buggy driver license, will the HK staff be able to drive?
Yes
No
Check if DO NOT DISTURB or DND light is on
Do not ring bell or knock on the door
Hang the "note card / can not access card" into room to inform that Housekeeping come but room is under DND status.
Come back to check every two hours to check if guest change the DND light.
Organize the Towels Code colors
Toilet area
Bathtub
Lavabo
Mirror
Table
Chair
Glass
Housekeeping Terminologies
What is IP stand for?
(a)
Bathroom amenities in the shower room:
01 Bath gel btl
01 Shampoo btl
01 Conditioner btl
Housekeeping Behaviour_Should do
Never fail to greet the guest in your working section " (a) "
What level AC temperature setting? For Arrival rooms (◦C)
(a)
Can the Room Attendant get on AC when vacant dirty?
Yes
No
How many uniforms / 1 employee
1
2
3
Vacant dirty room must be turned over as soon as possible
No later than 7 days from the check-out date.
No later than 5 days from the check-out date.
No later than 3 days from the check-out date.
No later than 1 days from the check-out date.
Associates maintain guest confidentiality and room security. True or False?
True
False
All rooming list are kept confidential. True or False?
True
False
Carpets/wood flooring are freshly vacuumed / mopped and free of any debris. True or False?
True
False
Associates do not make noise and respect "DND". True or False?
True
False
The television is not left on for turndown. True or False?
True
False
How many trash bins are set up in each room? Specifically, for Room 1? (Pcs)
(a)
A full-length mirror is present in the room. True or False?
True
False
How many phones in the room are there?
2
3
4
