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WorksheetsIT-Quick Quiz
Total questions: 31
Worksheet time: 28mins
This is a quick quiz to test your knowledge. Try to take it as honestly as you can and go based off your knowledge not what AI or Search Engines tell you. for the multiple choice answers you can use Google. Each question has 30 seconds to answer and free response has 3 minutes. Good Luck!!
What is your name?
(a)
A user says their Office apps won’t activate after sign-in. What’s the most likely cause?
Expired Office license
Incorrect MDM profile
Old BIOS firmware
VPN disconnected
When manually enrolling a Windows 11 device into Intune, where do you start?
Control Panel > System
Settings > System > About
Settings > Accounts > Access Work or School
Device Manager
Autopilot requires which of the following to fully provision a device?
Manual user sign-in on first boot
Uploaded device hardware hash to Intune
USB setup disk
Office activation key entered
A Windows 11 device cannot join Entra ID. What is the most likely reason?
Device firewall is disabled
Device already domain-joined locally
TPM version too high
Office 365 cache corrupted
Where in the Google Admin Console do you adjust Drive file sharing permissions to prevent users from sharing files outside the organization?
Apps > Workspace > Gmail > Sharing Settings
Security > Access & Data Control > API Controls
Apps > Google Workspace > Drive and Docs > Sharing settings
Devices > Chrome Management > User & Browser Settings
A user lost access to their 2-Step Verification device in Google Workspace. What’s the correct admin procedure to reset it?
Remove the user and recreate their account
Disable 2FA globally in Security Settings
Move the user to a '2FA Reset' group, then back to their original organizational unit
Reset their password and enforce new 2FA at next sign-in
A Zebra DS2278 scanner won’t connect to its cradle. What’s the FIRST thing you should check?
If the scanner's battery is charged and it's in pairing mode
If the cradle USB cable is connected to a powered port
If the scanner firmware matches the cradle firmware
If the cradle is assigned the correct Bluetooth pairing profile
A Windows system is slow to boot after a recent update. What tool should you check first?
Services.msc to disable remote access
msconfig (System Configuration) to review startup items
Disk Management to shrink partitions
Event Viewer Security logs
What is the full pinout order of a T568B Ethernet cable from pin 1 to pin 8?
White-Green, Green, White-Orange, Blue, White-Blue, Orange, White-Brown, Brown
White-Orange, Orange, White-Green, Blue, White-Blue, Green, White-Brown, Brown
White-Orange, Orange, White-Green, Green, White-Blue, Blue, White-Brown, Brown
White-Orange, Orange, White-Green, Blue, White-Blue, Green, Brown, White-Brown
Which type of cable is needed for connecting two switches directly without auto MDI-X support?
Straight-through
Crossover
Coaxial
USB
You find Cat5e cable but need gigabit speed. What’s the highest speed Cat5e can reliably support?
10 Mbps
100 Mbps
1 Gbps
5 Gbps
Which part temporarily stores data for quick access while the computer is on?
HDD
SSD
RAM
CPU
NVMe drives use which connection method?
SATA
PCIe
IDE
SAS
What happens if the CPU has no heatsink or fan?
Slower boot time
Immediate system overheat
Extra storage space
Better energy efficiency
What is the main purpose of thermal paste in a PC build?
Protect against static electricity
Provide electrical insulation between the CPU and heatsink
Improve heat transfer between CPU and heatsink
Lubricate the CPU socket pins
In RAID 1, if one drive fails:
Data is permanently lost
Data remains available and is readable from the second drive
Data is between mirrored and striped
Both drives fail at once
Data auto-synchronizes to an external drive
The primary function of a UPS is to:
Provide backup power during outages
Clean junk files
Overclock the CPU
Increase display resolution
A UPS beeps once per minute. This likely means:
Battery low or needs replacing
Wi-Fi disconnected
VGA cable loose
Software update required
An NVR in a CCTV system is primarily responsible for:
Converting analog video signals into digital data
Providing PoE power directly to cameras
Recording and managing IP camera footage over the network
Compressing video to reduce file size
A user complains that Google Docs is loading slowly for all users. Where should you check first?
Internet connection stability
CPU temperature on the user's machine
DNS records for the domain
Graphics driver version
A user says their Excel file won’t save to OneDrive. What’s a likely cause?
Office license expired
Intune enrollment not complete
No internet connection
Windows activation expired
You replace a scanner, but the POS won’t detect it. What should you check first?
If it appears as a HID device in Device Manager
If Windows is updated
If Microsoft 365 is activated
If Wi-Fi is connected
In RAID 1, if the primary disk fails and you replace it with a new drive, what is the next required step? Also, where would you personally start troubleshooting this failure?
Reinstall Windows on the new drive
Rebuild the RAID 1 array using the remaining good disk
Wipe both drives and start a new array
Clone the surviving drive manually to the new disk
A user complains their iPhone and Android devices both stop charging at around 80% overnight. What is the MOST likely reason?
Faulty charging cable
Battery health management feature limiting charge
Low-power mode enabled
Background apps consuming excessive power
A user reports their laptop is not receiving an IP address from the network. What’s your FIRST action?
Assign a static IP manually
Check the physical cable or Wi-Fi connection
Ensure the correct VLAN is assigned on the switch port
Reboot the router
What happens if two devices on the same network have the same IP?
Faster speeds
IP conflict, causing communication errors
Automatic load balancing
VPN tunnel error
List the steps to manually enroll a Windows 11 device into Intune without using Autopilot.
A Magellan 8200 scanner scans but does not weigh. List possible causes and explain where you would personally start troubleshooting.
How would you handle an upset store employee who is frustrated their scanner is down during peak hours? Include both technical and communication steps.
Why is RAID 1 used in environments like retail POS systems? Briefly explain its purpose in non-technical terms.
