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WorksheetsCHAPTER 2: LOGISTICS AND INFORMATION TECHNOLOGY
Total questions: 35
Worksheet time: 18mins
1. Which of the following is not a benefit to utilizing information in logistics?
a. greater knowledge and visibility across the supply chain
b. greater awareness of customer demand via point-of-sale data
c. better coordination of manufacturing, merchandising, and distribution through ERP tools
d. more streamlined order processing and reduced lead time
e. all of the above are benefits
2. How do data and information differ?
a. data are a body of facts in a format suitable for decision making, while information is simply facts
b. they are the same
c. data are simply facts; information is a body of facts in a format suitable for decision making
d. data are associated with decision support systems; information is associated with ERP systems
3. ____ refers to the collection of large amounts of near-real-time data collected through a variety of sources such as sensors and smart phones, among others.
a. cloud computing
b. big data
c. data warehousing
d. decision support systems
4. ____ provide effective ways to process organizational business data, to perform calculations, and to create documents.
a. enterprise resource planning systems
b. transaction processing systems
c. decision support systems
d. office automation systems
5. The most relevant general software package for logisticians is ____.
a. spreadsheets
b. word processing
c. presentation packages
d. email
6. Which of the following is not considered a general software package?
a. spreadsheets
b. presentation packages
c. word processing
d. database management
e. all are general software packages
7. ____ help various stakeholders—employers, suppliers, customers—work together by interacting and sharing information in many different forms.
a. decision support systems
b. communication systems
c. office automation systems
d. transaction processing systems
8. What has emerged as the measuring stock for logistics information technology in the 21st century?
a. Facebook
b. the Internet
c. wireless communication
d. enterprise resource planning systems
9. ____ refers to a network of satellites that transmits signals that pinpoint the exact location of an object
a. global positioning systems
b. geographic information systems
c. the National Security Agency
d. electronic data interchange
10. Electronic data interchange represents what general type of information management system?
a. communication system
b. transaction processing system
c. decision support system
d. office automation system
11. ____ refers to the computer-to-computer transmission of business data in a structured format.
a. big data
b. enterprise resource planning systems
c. electronic data interchange
d. data mining
12. Which of the following statements about EDI is not true?
a. EDI can have high setup costs
b. EDI can result in increased inventory carrying costs
c. EDI can lead to increased billing accuracy
d. the Internet is likely a complement to, rather than substitute for, EDI
13. Automatic identification systems are an essential component in ____.
a. every warehouse
b. point-of-sale systems
c. a logistics information system
d. dual distribution
14. The most popular automatic identification system currently in use is ____
a. voice-data entry
b. radio-frequency identification
c. magnetic strips
d. bar code scanners
15. Which of the following statements about radio-frequency identification (RFID) is false?
a. RFID only offers read capabilities
b. Walmart has been a major catalyst for RFID usage in logistics
c. RFID can store large quantities of data
d. RFID has helped to reduce the occurrence of inventory stockouts
e. all of the above are true
16. A logistics information system begins with:
a. a logistics manager requesting information
b. a good computer system
c. lots of money
d. a customer order
17. All of the following statements about logistics information systems are true, except:
a. “timely” can refer to the up-to-date status of information
b. internal sources of logistics information are relatively plentiful
c. “timely” can refer to how quickly a manager receives requested information
d. a LIS must be concerned with the nature and quality of data e. all of the above are true
18. The primary advantage of ____ is that enables a firm to test the feasibility of proposed changes at relatively little expense.
a. data mining
b. expert systems
c. simulation
d. artificial intelligence
19. Which of the following is not a logistics-related decision support system?
a. simulation
b. application-specific software
c. transportation management systems
d. electronic data interchange
e. all of the above are logistics-related decision support systems
20. Warehouse management systems represent an example of what general type of information management system?
a. communication system
b. transaction processing system
c. decision support system
d. office automation system
21. Which of the following is not a potential benefit of transportation management systems?
a. fewer stockouts
b. reduced fuel consumption
c. decreased empty vehicle miles
d. reduced transportation expenditures
e. all of the above are benefits
22. ____ refers to the application of mathematical tools to large bodies of data in order to extract correlations and rules.
a. fuzzy logic
b. factor analysis
c. data mining
d. linear regression
23. Efficient data mining is dependent upon ____.
a. good forecasting tools
b. top management commitment
c. high-speed technology
d. data warehouses
24. ____ create and maintain consistent data processing methods and an integrated database across multiple business functions.
a. logistics information systems
b. enterprise systems
c. decision support systems
d. transaction processing systems
25. The origins of contemporary ERP systems can be traced back to logistics and ____.
a. manufacturing
b. marketing
c. purchasing
d. finance
26. Which of the following statement about ERP is false?
a. In recent years, ERP vendors have begun to provide high-quality application-specific logistic capabilities
b. ERP implementation costs can easily reach tens of millions of dollars
c. ERP’s origins can be traced back to finance and manufacturing
d. ERP glitches often have a logistical component to them
e. all of the above are true
27. All of the following are potential costs associated with ERP implementation, except:
a. employee training
b. system testing
c. data conversion
d. upgraded computer hardware
e. all of the above are costs
28. Approximately ____ percent of the world’s population currently uses the Internet.
a. 45
b. 35
c. 25
d. 15
29. The return rates for online purchases is approximately ____ percent
a. 20
b. 25
c. 30
d. 35
e. none of the above
30. Which of the following statements is false?
a. orders associated with online retailing tend to be for smaller quantities than in-store retailing
b. online retailing is characterized by open-case, rather than full-case, picking
c. online retailers are challenged by last-mile considerations
d. online retailing and in-store retailing experience similar rates of product return
31. The worldwide public cloud services market grew by approximately ____ percent between 2011 and 2012?
a. 20
b. 15
c. 10
d. 5
32. What has emerged as the most popular application of on-demand logistics software (cloud computing)?
a. warehouse management systems
b. transportation management systems
c. inventory optimization
d. collaborative forecasting
33. Which of the following is not a type of benefits that comes from electronic procurement?
a. transactional benefits
b. management information benefits
c. compliance benefits
d. production benefits
e. all of the above are benefits
34. In a reverse auction, ____.
a. multiple sellers invite bids from multiple buyers
b. one buyer invites bids from one seller
c. one buyer invites bids from multiple sellers
d. multiple sellers invite bids from one buyer
35. ____ has been identified as the biggest information technology challenge that companies face today.
a. software viruses
b. information security
c. the cost of technology
d. employee resistance
