WorksheetsSCA Reviewer
Total questions: 65
Worksheet time: 22mins
Name
Class
Date
1.
An Administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing. What should the administrator do to meet the deadline without increaing the budget?
a)
Hire a consultant to build the custom dashboards
b)
Train someone on the sales and marketing teams to build dashboards
c)
Build the dashboards manually to meet the deadline
d)
Check the AppExchange for a prebuilt solution that can be easily customized.
2.
Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status. Which feature should an administrator use to fulfill this request?
a)
Dependent Picklist
b)
Validation Rules
c)
Predefined field values
d)
Global Value Picklists
3.
The business development team at Cloud Kicks thinks the Account creation process has too many fields to fill out and the pge feels clustered. They have requested the administrator to simplify the process. Which automation tool should an administrator use?
a)
Approval Process
b)
Workflow Rules
c)
Flow Builder
d)
Validation Rule
4.
Users at Cloud Kicks want to be able to create a task that will repeat every two weeks. What should an administrator do to meet this requirement?
a)
Workflow rule to create recurring tasks
b)
Flow to create recurring tasks
c)
Turn on Recurring Activitie
d)
Enable Creation of Recurring Tasks
5.
Cloud Kicks needs to be able to show different picklist values for sales and marketing users. Which two options will meet this requierement? Choose 2 answers.
a)
Two page layouts one record type two picklists
b)
One record type, two profiles, one picklist
c)
One page layout, two record types, one picklist
d)
Two permision sets, one record type, one picklist
6.
The marketing team at Ursa Solar wants to send a personalized email whenever a lead fills out the web-to-lead form on the website. They want to send different message based on the Lead Industry field value. What should an administrator configure to meet this requirement?
a)
Create an assignment rule to email the lead
b)
Use validation rule to trigger workflow to email the lead
c)
Add a public group and Process Builder to email the lead
d)
Configure an auto-response rule to email the lead
7.
Dream house Realty has an approval process. A manager attempts to approve the record but receives an error. What should the administrator review to troubleshoot this request?
a)
Update the field-level security to view on fields that are updated in the process.
b)
Check if the user in the next approver is inactive or missing
c)
Add a delegated approver for the next approver in the process
d)
Review the page layout to ensure the fields updated in the process are visible.
8.
Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns. How should an administrator deliver this information?
a)
Design a standard Campaign report and add the Value won Opportunities in Campaign field
b)
Create a roll-up summary field on Opportunity to Campaign
c)
Perform periodic date jobs to update campaign records
d)
Add a Total Value field on Campaign and use a workflow rule to update the value when an opportunity is won
9.
An administrator at Universal Containers has been asked to prevent some users from accessing Salesforce from outside of their networks. What are two considerations for this configuration? Choose 2 answers
a)
Restrict U2F Security Keys on the profiles to enforce login hours
b)
Enforce login IP Ranges on Every request on the profile must be selected to enforce IP restrictions
c)
Assign single sign-on to a permission set to allow users to login when outside the network.
d)
IP address restrictions are set on the profile for the org.
10.
Universal Containers has two sales teams, Sales team A and sales team B. Each team has their own role in the hierarchy. Both roles are subordinates of the same Manager role. How should the administrator share records owned by the sales team A with sales team B?
a)
Hierarchical sharing
b)
Criteria base sharing
c)
Owner based sharing
d)
Use manual sharing
11.
The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue. Any manually created cases should be owned by the agent creating them, however the manually created cases now show the administrator as the owner. What will the administrator find when troubleshooting this issue?
a)
The owner field is missin on the webform and email templaite.
b)
An escalation rule is changing the case owner on case creation
c)
the Assignment rule checkbox is selected by default.
d)
Another assignment rule is giving ownership to the administrator.
12.
Cloud Kicks has a customer success agent going on leave and needs to change ownership on multiple cases. Which are able to fulfill this request? Choose 2
a)
A user with Manage Cases permission
b)
A user with Read permission on the account
c)
A user with a manager role above the agent.
d)
A user with the System Administrator profile
13.
The administrator at Universal Containers has a screen flow that helps users create new leads when Lead Source is "Search Engine" the administrator needs to require the user to choose a specific search engined from the picklist if Lead source is not "Search Engine" this picklist should be hidded. What is the most efficient way for the administrator to complete this requirement?
a)
Use a conditional flow in the screen element to only show Specific Search Engine field only when Lead Source is "Search Engine"
b)
Configure a picklist for Specific Search Engine and use a validation rule to conditionally show only when Lead Source is "Search Engine"
c)
Use an assignment element one for when Lead Source is "Search Engine"and one for everything else.
d)
Create a picklist for specific Searh Engine and set Conditional visibility so that it is only shown when Lead Source " Search Engine"
14.
Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
How should the administrator complete this requirement?
a)
Escalation Rule
b)
Validation Rules
c)
Assignment Rules
d)
Auto-Response Rules
15.
An administrator at Dreamhouse Realty needs to create customized pages for the salesforce mobile app. What two types of pages could an administrator built and customize using the lightning App Builder? Choose 2 answers
a)
Dashboard page
b)
App page
c)
User page
d)
Record page
16.
Northern Trail Outfitters wants emails receive from customers to generate cases automatically. How should the administrator ensure that the email are sent to the correct queue?
a)
Utilize a flow to identify the correct queue and assign the case
b)
Create an Escalation Rule to sent cases to the correct queue
c)
Use a custom email service to set the owner of the case upon creation
d)
Configure Email-to-Case so email are delivered to the correct queue.
17.
The administrator has created new users for ten new employees at Northern Trail Outfitters. Why are these users unable to view the account tab in the Salesforce org?
a)
Users profile requires a sharing rule for Accounts
b)
Users roles are low in the Hierarchy
c)
Organization-wide defaults are set to private
d)
User profile requires permission to the Account object
18.
Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the action available on the Salesforce mobileapp?
a)
Create a custom Lightning App with the action
b)
Include the action in the Salesforce Mobile Navigation menu
c)
Modify compact Case page layout to include the action
d)
Add the Salesforce Mobile and Lightning Experience action to the page layout
19.
Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter expertsin the organization. The company has different roles and organization-wide default for Opportunity is set to private. How should the administrator accomplish this?
a)
Create a new role for the subject matter experts and give them access to the records with an owner-based sharing rule
b)
Enable teritory management assign the subject matter experts to the same teritory and give them access to the records with manual sharring
c)
Change the organization-wide default for the Opportunity from Private to Public Read/Write to open up access for the subject matter experts.
d)
Add the subject matter experts to a public group and give them access to the records with a criteria-based sharing rule
20.
Which two solutions could an administrator find on the AppExchange to enhance their organization? Choose 2 answers
a)
Customers
b)
Consultants
c)
Communities
d)
Components
21.
Dream house Realty regularly holds open houses for the selling of both houses and condominiums. For condominium open houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association.
How can the administrator ensure these extra steps only appear when creating open house records for condominiums?
a)
Create two page layouts. Use processes and record types to display the appropriate picklist values.
b)
Create two page layouts, one with a House Status field and the other with a Condominium Status field.
c)
Create one page layout. Use record types to ensure the proper status picklist values display.
d)
Create one page layout. Use business processes to ensure the proper status picklist values display.
22.
Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.
Which tool should an administrator use to meet the requirement?
a)
Dynamic Forms
b)
Path key fields
c)
Opportunity Process
d)
Workflow Rules
23.
The VP of Sales of AW Computing would like sales reps to check in with their top Account every Monday. The VP would like a dashboard component to show the status of the check-ins. What should the administrator configure to remind the reps to contact their account?
a)
Enable the creation of recurring tasks
b)
Add the email action to the page layout
c)
Use the process email alert on the account
d)
Create a time-based workflow task
24.
Cloud kicks wants to track shoe designs by products because there can be multiple designs to one product across various stages. They need to know how many designs have been create for a given product on the product record. Which two steps should the administrator configure to meet this requirement? Choose 2 answers
a)
Add a custom master-detail field for shoe designs on the Product object.
b)
Configure a custom lookup field for shoe designs on the Product object.
c)
Create a custom object for shoe designs.
d)
Use the standard object for designs.
25.
Users at Cloud Kicks are reporting different options when updating a custom plcklist on the Opportunity object based on the kind of opportunity.
Where should an administrator update the option in the picklist?
a)
Fields and relationships
b)
Related lookup filters
c)
Record type
d)
Plcklist value sets
26.
Northern Trail Outfitters has two different sale proccesses one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options. What should an administrator configure to meet these requirements?
a)
Validation rules that ensure that users are entering accurate sales stage information.
b)
Separate record types and sales processes for the different types of opportunities.
c)
Public groups to limit record types and sales processes for opportunities.
d)
Different page layouts that control the picklist values for the opportunity types.
27.
The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their website. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?
a)
Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.
b)
Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.
c)
Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.
d)
Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select Appropriate email for each rule entry
28.
Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals.
What should the administrator and close more deals.
a)
Einstein Activity Capture
b)
Einstein Opportunity Scoring
c)
Einstein Lead Scoring
d)
Einstein Search Personalization
29.
A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on campaign ROI by month and series.
How should the administrator set up the Campaign to simplify reporting?
a)
Add different record types for the monthly event types.
b)
Create individual Campaigns that all have the same name.
c)
Use Campaign Hierarchy where the monthly events roll up to a parent Campaign
d)
Configure campaign Member Statuses to record which event members attended.
30.
An administrator supporting a global team of salesforce users has been asked to configure company settings.
Which two options should the administrator configure?
Choose 2 options
a)
Currency Locale
b)
Password Policy
c)
Default Language
d)
Login Hours
31.
Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated.
How should the administrator configure the policies in my domain settings?
a)
Set the login policy to prevent login from https://login.salesforce.com
b)
Set the Redirect policy to Do Not redirect.
c)
Set the login policy to require login from https://nto.my.salesforce.com
d)
Set the redirect policy to Redirect with a warning to the same page within the domain.
32.
The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.
Which two features should the administrator configure?
Choose 2 answers
a)
Forecasting
b)
Opportunity List View
c)
Sales Quotes
d)
Opportunity Stages
33.
Clod Kicks has the organization wide defaults for Opportunity set to private.
which two features should the administrator use to open up access to Opportunity records for sales users working on collaborative deals?
Choose 2 answers
a)
Sharing rules
b)
Profiles
c)
Role hierarchy
d)
Sharing set
34.
Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer is set to true, the first screen is skipped and the user is directed to the second screen.
How should the administrator configure the decision element?
a)
Use the contains operator and "High Value Customer" as the value.
b)
Use the contains operator and {!$GlobalConstant.False} as the value.
c)
Use the equals operator and "High Value Customer" as the value.
d)
Use the equals operator and {!$GlobaIConstant.True> as the value.
35.
Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward stages but unable to enter previous stage.
Which three options should the administrator use to address this need?
Choose Three answers
a)
Configure Opportunity Path.
b)
Use Flow to mark fields required.
c)
Mark fields required on the page layout.
d)
Use Validation Rules.
e)
Enable guided selling.
36.
When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched.
Which automation tool should an administrator use to build this discount calculator screen?
a)
Process Builder
b)
Workflow Rule
c)
Flow Builder
d)
Platform Event
37.
An administrator at dream house realty wants an easier way to assign cases based on the agent capacity and still set.
a)
Escalation rules
b)
Omni-channel
c)
Knowledge management
d)
Territory management
38.
The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.
How should the screen flow be distributed?
a)
Home page
b)
Lightning page
c)
Component Filter
d)
Page Layout
39.
Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.
How should the administrator address this issue?
a)
Use a fault connector and display a screen with text explaining what went wrong and how to correct it.
b)
Create a permission set to allow users to bypass the error.
c)
Remove validation rules so that the users are able to proceed without complete records.
d)
Uncheck the End User Flow Errors box in Setup.
40.
Northern Trail Outfitters wants to update data with indormation from their data warehouse.
What should an adminstrator do to accomplish this?
a)
Use an external ID field to match records between the systems.
b)
Use the data loader to match records between the systems.
c)
Use an unique ID field to match records between the systems.
d)
Use an external object to match records between the systems
41.
Cloud Kicks has a custom object called Shipments. The Company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain.
What type of relationship should the administrator make between Shipments and Account?
a)
Accounts should have a master-detail to Shipments.
b)
Accounts should have a lookup to Shipments.
c)
Accounts should have a master-detail to Shipments.
d)
Shipments should have a lookup to Account.
42.
The Call centre manager in Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status and owner.
What should an Administrator add to the dashboard to fulfil the request?
a)
Bucket column
b)
Dashboard component
c)
Dashboard Filter
d)
Combination Chart
43.
The support team at Ursa Major Solar occasionally views shipments from an application external to Salesforce. What is the best way to configure the UI to allow for this functionality?
a)
Add the Manage List Views permission for support users.
b)
Use external objects and add a custom tab to the Support App for support agents.
c)
Filter a single shipment record type In the list view.
d)
Split views are only available on standard objects.
44.
The administrator at Northern Trail Outfitters has been using a spreadsheet to track assigned licenses and permission sets.
What feature can be used to track this in Salesforce?
a)
Login History
b)
Permission Set Groups
c)
User Report
d)
Permission Set Groups
45.
At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well.
Which are two considerations for enabling this functionality?
Choose 2 answers
a)
Collaboration groups are created automatically for every department.
b)
Object layouts should be configured to include the groups related list.
c)
An administrator needs to create a group to enable record sharing
d)
The Add Record action must be configured in the group publisher.
46.
An administrator has been asked to change the data type of an auto number to text field.
What should the administrator be aware of before changing the field?
a)
Existing field values will be Converted.
b)
Existing auto number field to Text is prevented.
c)
Existing field values will remain unchanged.
d)
Existing field values will be deleted.
47.
An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and Should be restricted from deleting any records.
What should the administrator do to meet this requirement?
a)
Give the user View all access and assign them to the highest role in the role hierarchy.
b)
Assign the standard System Administrator profile to the analytical user.
c)
Create and assign a custom profile with delete access removed for each object.
d)
Create and assign a permission set that includes Read, Create, and Edit access
48.
An administrator at Northern Trail Outfitters is creating a validation rule.
Which two functions should the administrator use when creating a validation rule?
Choose 2 answers
a)
Formula return type
b)
Rule active date
c)
Error message location
d)
Error condition formula
49.
AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.
What should AWC use to track Contacts?
a)
Create a Junction object to track many-to-many relationship.
b)
Create a new Contact record for each agency.
c)
Use a partner community to track the Contacts.
d)
Enable Contacts to multiple Accounts.
50.
Cloud kicks has the organization-wide sharing default set to private on the shoe object. The sales manager should be able to view a report containing shoe records for all of the sales reps on their team.
Which 3 items should the administrator configure to provide appropriate access to the report?
Choose 3 answers
a)
Role Hierarchy
b)
Custom report type.
c)
Field level security
d)
Report subscription
e)
Folder access
51.
Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.
Which automation solution should an administrator use to implement this request?
a)
Flow Builder
b)
Workflow Rule
c)
Outbound Message
d)
Quick Action
52.
The Ursa Major Solar administrator is editing the page layout for a new custom object. A text area field is accidentally removed from the page layout, and it needs to be restored to the page layout.
What are two methods for achieving this goal? Choose 2 answers
a)
Restore from the recycle bin within 15 days.
b)
Restore original page layout from a sandbox.
c)
From the Fields palette, drag the field into the same position.
d)
Clone the layout from a different profile and use Save As.
53.
Northern Trail Outfitters has hired interns to enter Leads Into Salesforce and has requested a way to identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?
a)
Create a separate Lead Lightning App.
b)
Update the active Lead Assignment Rules.
c)
Set up Web-to-Lead for the interns' use.
d)
Define a record type and assign it to the interns.
54.
An administrator at Cloud Kicks wants to deactivate a user who has left the company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers
a)
The user is in a custom hierarchy field
b)
The user is part of a territory hierarchy.
c)
The user is the highest role in the role hierarchy.
d)
The user is the sole recipient of a workflow email alert.
55.
Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected.
How should the administrator accomplish this goal?
a)
Change the Opportunity stage field to read only on the page layout.
b)
Modify the Opportunity stage a dependent picklist to the Lead source field.
c)
Configure a validation rule requiring Lead Source when the stage is set to closed won.
d)
Make Lead Source a dependent picklist to the Opportunity stage field.
56.
The administrator at Ursa Major Solar has created a custom report type and built a report for the sales operations team. However, none of the users are able to access the report.
Which two options could cause this issue?
Choose 2 answers
a)
The org has reached its limit for custom report types.
b)
The custom report type is in development.
c)
The report is saved in a private folder.
d)
The user's profile is missing View access.
57.
What are two considerations an administrator should keep in mind when working with Salesforce objects?
Choose 2 answers
a)
A new standard object can be created.
b)
Only standard objects support master-detail relationships.
c)
Custom and standard objects have standard fields.
d)
Standard objects are included with Salesforce.
58.
At cloud kicks sales reps use discounts on the opportunity record to help win sales on products. When an opportunity is won, they then have to manually apply the discount up the related opportunity products. The sales manager has asked if three is a way to automate this time consuming task.
What should the administrator use to deliver this requirement?
a)
Flow Builder
b)
Prebuild Macro.
c)
Approval Process
d)
Formula field
59.
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response froman agent for more than 2 hours after case creation.
Which feature should an administrator use to fulfill this requirement?
a)
Omni-Channel Supervisor
b)
Assignment Rule
c)
Case Escalation Rule
d)
Formula Field
60.
Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.
Which field type should an administrator use to capture coordinates?
a)
Geolocation
b)
Custom address
c)
Geofence
d)
External lookup
61.
What should an administrator use as an identifier when importing and updating records from a separate financial system?
a)
Rich text field
b)
Auto-Number field
c)
External ID
d)
Record ID
62.
Ursa Major Solar classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?
a)
Workflow Rules
b)
Assignment Rules
c)
Case Rules
d)
Escalation Rules
63.
Universal Containers created a new job posting on the first of the month. It triggered a process scheduled action that send a Chatter post to the department VP in 30 days if the position is still open and the status is NOT equal to Interviewing On the 10th of the month, an applicant interview, and the posting status is updated to Interviewing.
What will happen to the Chatter post in this situation?
a)
The pending Chatter post will be will be paused.
b)
The pending Chatter post will be sent on the 10th of the month.
c)
The pending Chatter post will be canceled.
d)
The pending Chatter post will be sent in 30 days.
64.
A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.
How should an administrator provide proper access?
a)
Set Up Manual Sharing
b)
Assign a new role.
c)
Create a new profile
d)
Configure permission sets.
65.
The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.
Which two solutions should the administrator use to modify the picklist field values?
Choose 2 answers
a)
Edit the picklist values for the Campaign Status in object Manager.
b)
Add the Campaign Member Statuses related list to the Page Layout.
c)
Modify the picklist value on the Campaign Member Statuses related list
d)
Mass modify the Campaign Member Statuses related list.
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