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WorksheetsG10_EDPM_EOY_2025
Total questions: 60
Worksheet time: 30mins
A company distributes a formal letter to multiple clients, personalized for each.
What MS Word feature helps automate this process?
Mail Merge
AutoFormat
Macros
Header/Footer
During a presentation, a supervisor refers to a diagram showing levels of authority in a company. Which display is being used?
Flowchart
Pie chart
Organizational chart
Bar graph
A letter has all its components aligned to the left with no indentations.
Which format is being used?
Semi-blocked
Fully-blocked
Indented
Simplified
A manager wants to visually represent the steps in a manufacturing process.
What type of display should be used?
Flowchart
Line Graph
Pie Chart
Network Diagram
A file needs to be stored permanently and quickly accessed later.
Which type of storage should be used?
RAM
CPU
SSD
ALU
The letterhead of a business letter usually contains which information?
Date, greeting, and closing
Sender’s logo, address, and contact information
Recipient’s details
Only the company’s name
A letter includes the phrase “Yours sincerely” and is addressed to Mr. James.
What part of the letter does this refer to?
Complimentary close
Salutation
Subject line
Body
A printer constantly jams and produces poor quality prints.
What is the best maintenance step?
Run disk defragmenter
Clean the print head and rollers
Delete system files
Upgrade Windows
In a report, a source is cited at the end of the document.
This is an example of______.
footnote
hyperlink
endnote
caption
Which of the following is both an input and output device?
Printer
Scanner
Touchscreen
Microphone
Which paragraph is typed two or three graduation marks to the right of the first line indent marker?
Block paragraph
Indented paragraph
Display paragraph
Hanging paragraph
A school needs to send a message quickly to teachers about an emergency.
What is the most effective document type?
Circular letter
Memo
Letter
Report
A business wants to list employees under each department.
Which display is most appropriate?
Table
Pie Chart
Flow chart
Organizational Chart
You are instructed to type an interoffice message with TO, FROM, and SUBJECT fields. Which format do you use?
Memo
Letter
Report
A student uses a keyboard shortcut to undo their last action in MS Word.
Which keys were likely used?
Ctrl + Y
Ctrl + U
Ctrl + Z
Ctrl + S
A small business sends a letter to many clients informing them of a new branch.
This letter is best classified as a_____.
personal letter
circular letter
memo
invoice
A secretary uses “Stet” while proofreading a document.
What does it instruct the typist to do?
Delete the word
Remain unchanged
Move the word
Bold the word
A company wants to show the steps in a hiring process.
Which display should be used?
Gantt chart
Flowchart
Line graph
Mind map
You receive a document titled “Memo” with "TO", "FROM", "DATE", and "SUBJECT". This format is designed for______.
formal external communication
internal communication
legal correspondence
academic publication
A user saves a file that can be edited in MS Word. What is the most likely file extension?
.docx
.xls
.ppt
A student formats text to appear at the bottom of every page in a report.
Which MS Word feature is being used?
Footer
Endnote
Caption
Table
What key erases all mistakes to the LEFT of the cursor?
Delete key
Spacebar
Backspace key
Keyboard
A manager uses Ctrl + E in Word.
What action is being performed?
Save
Center text
Exit document
Erase formatting
You are told to type a letter in which each paragraph begins with an indentation.
What is this format?
Blocked style
Indented style
Hanging style
Paragraph style
In a document, you must include definitions that are too detailed for the main body. What should you use?
Footnote
Caption
Header
Page number
A keyboard specialist types the abbreviation “dept.” but is told to spell it out. What should it become?
Dep.
Depart.
Department
Depertment
What indents your cursor five spaces?
Delete key
Caps lock
Return/enter key
Tab key
What key erases all your mistakes to the RIGHT of the cursor?
Delete key
Shift key
Tab key
Escape key
What keys do you use to paste?
Ctrl + P
Ctrl + F
Alt + F
Ctrl + V
What keys do you use to underline the text?
Ctrl + X
Ctrl + U
Ctrl + Z
Ctrl + G
What keys do you use to exit word?
Shift + F4
Alt + F4
Ctrl + F
Delete + F4
What keys do you use to save?
Ctrl + S
Ctrl + F12
Alt + F12
Ctrl + A
What are the home row keys for the right hand?
hkl;
jki;
jhl;
jkl;
What is the only key on the keyboard that can be hit with more than one finger?
Return
Spacebar
Backspace
Scroll lock
What are the home row keys for the left hand?
asdf
sdfg
asdh
jkl;
Which of the following is NOT a home row key?
D
H
L
S
What are the home row keys?
Asdf gh jkl;
Asdf jkl;
Qwerty
None of the above
The official name of the keyboard is__________.
qwerty
home row keyboard
microsoft keyboard
none of the above
What does “WPM” mean?
Words per millisecond
Whether practice mode
Words per minute
When proper mode
Which finger is used to press the Space Bar?
Pinkie finger
Pointer
Thumb
Middle finger
When typing, your fingers should be_______.
flat and resting on the keyboard
on your friend
in your mouth
curved over the home row
When typing, where should your feet go?
Flat on the floor
Curled up, under your seat
Stretched out in front of you
On the chair in front of you
Which of the following is a common display format for an Indented style business letter?
Hanging indent
Justified alignment
Centered alignment
Indented paragraph
Which of the following is NOT a recommended display format for a business letter?
Left-aligned
Single-spaced
Fully blocked
Right aligned
When should you use bullet points or numbering in a business letter?
When listing items in order of importance
When listing items in a series
When providing a summary of key points
All of the above
What is the purpose of an inset in a business letter?
To highlight a specific section of the letter
To provide additional information related to the letter
To break up long blocks of text
None of the above
Which of the following is a recommended way to create an inset in a business letter?
Use a smaller font size than the rest of the letter
Indent the text on both sides
Use a different font style than the rest of the letter
Use a border or shading to set it apart
Which of the following is an example of a letter with enumeration?
A letter that lists the steps in a process
A letter that provides a summary of a meeting
A letter that introduces a new product
A letter that requests information
What is the purpose of enumeration in a business letter?
To provide a summary of key points
To create a sense of urgency
To list items in a specific order
None of the above
Which of the following is a recommended way to format a letter with enumeration?
Use bullet points or numbering
Use a different font size than the rest of the letter
Justify the text
All of the above
Which of the following is an example of a letter with an inset?
A letter that introduces a new employee
A letter that provides a summary of a meeting
A letter that requests payment
A letter that outlines a new company policy
Which of the following is a recommended way to introduce an inset in a business letter?
By placing the inset in the header of the letter
Use a different font style than the rest of the letter
Right align the text within the inset
None of the above
Which of the following is a recommended length for an inset in a business letter?
No more than one sentence
No more than one paragraph
No more than one page
None of the above
Which of the following is an example of a situation where an inset in a business letter would be appropriate?
Introducing a new product line
Requesting payment for an invoice
Declining a job offer
All of the above
What is the recommended font size for a business letter?
10 - 11 points
12 - 14 points
16 - 18 points
Any font size can be used
Which of the following is NOT a necessary element in a business letter?
Date
Salutation
Closing
Email address
“ close up ” is an indication to the admin assistant to ______.
delete space
delete sentences
delete words
delete paragraphs
What is the MOST important thing to remember when typing in information?
Type Fast
Type Accurate
Type Slow
Type Rubbish
You are told to apply a “justified” alignment in Word. What does this do?
Aligns text to the left
Centers the text
Aligns both left and right margins
Makes the text bold
In a letter, the address of the receiver is placed after the sender's address. What is this section called?
Heading
Inside address
Salutation
Body
