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Worksheets

G10_EDPM_EOY_2025

Total questions: 60

Worksheet time: 30mins

Name
Class
Date
1.

A company distributes a formal letter to multiple clients, personalized for each.

What MS Word feature helps automate this process?

a)

Mail Merge

b)

AutoFormat

c)

Macros

d)

Header/Footer

2.

During a presentation, a supervisor refers to a diagram showing levels of authority in a company. Which display is being used?

a)

Flowchart

b)

Pie chart

c)

Organizational chart

d)

Bar graph

3.

A letter has all its components aligned to the left with no indentations.
Which format is being used?

a)

Semi-blocked

b)

Fully-blocked

c)

Indented

d)

Simplified

4.

A manager wants to visually represent the steps in a manufacturing process.
What type of display should be used?

a)

Flowchart

b)

Line Graph

c)

Pie Chart

d)

Network Diagram

5.

A file needs to be stored permanently and quickly accessed later.
Which type of storage should be used?

a)

RAM

b)

CPU

c)

SSD

d)

ALU

6.

The letterhead of a business letter usually contains which information?

a)

Date, greeting, and closing

b)

Sender’s logo, address, and contact information

c)

Recipient’s details

d)

Only the company’s name

7.

A letter includes the phrase “Yours sincerely” and is addressed to Mr. James.
What part of the letter does this refer to?

a)

Complimentary close

b)

Salutation

c)

Subject line

d)

Body

8.

A printer constantly jams and produces poor quality prints.
What is the best maintenance step?

a)

Run disk defragmenter

b)

Clean the print head and rollers

c)

Delete system files

d)

Upgrade Windows

9.

In a report, a source is cited at the end of the document.
This is an example of______.

a)

footnote

b)

hyperlink

c)

endnote

d)

caption

10.

Which of the following is both an input and output device?

a)

Printer

b)

Scanner

c)

Touchscreen

d)

Microphone

11.

Which paragraph is typed two or three graduation marks to the right of the first line indent marker?

a)

Block paragraph

b)

Indented paragraph

c)

Display paragraph

d)

Hanging paragraph

12.

A school needs to send a message quickly to teachers about an emergency.

What is the most effective document type?

a)

Circular letter

b)

Memo

c)

Letter

d)

Report

13.

A business wants to list employees under each department.

Which display is most appropriate?

a)

Table

b)

Pie Chart

c)

Flow chart

d)

Organizational Chart

14.

You are instructed to type an interoffice message with TO, FROM, and SUBJECT fields. Which format do you use?

a)

Email

b)

Memo

c)

Letter

d)

Report

15.

A student uses a keyboard shortcut to undo their last action in MS Word.
Which keys were likely used?

a)

Ctrl + Y

b)

Ctrl + U

c)

Ctrl + Z

d)

Ctrl + S

16.

A small business sends a letter to many clients informing them of a new branch.

This letter is best classified as a_____.

a)

personal letter

b)

circular letter

c)

memo

d)

invoice

17.

A secretary uses “Stet” while proofreading a document.
What does it instruct the typist to do?

a)

Delete the word

b)

Remain unchanged

c)

Move the word

d)

Bold the word

18.

A company wants to show the steps in a hiring process.
Which display should be used?

a)

Gantt chart

b)

Flowchart

c)

Line graph

d)

Mind map

19.

You receive a document titled “Memo” with "TO", "FROM", "DATE", and "SUBJECT". This format is designed for______.

a)

formal external communication

b)

internal communication

c)

legal correspondence

d)

academic publication

20.

A user saves a file that can be edited in MS Word. What is the most likely file extension?

a)

.pdf

b)

.docx

c)

.xls

d)

.ppt

21.

A student formats text to appear at the bottom of every page in a report.

Which MS Word feature is being used?

a)

Footer

b)

Endnote

c)

Caption

d)

Table

22.

What key erases all mistakes to the LEFT of the cursor?

a)

Delete key

b)

Spacebar

c)

Backspace key

d)

Keyboard

23.

A manager uses Ctrl + E in Word.

What action is being performed?

a)

Save

b)

Center text

c)

Exit document

d)

Erase formatting

24.

You are told to type a letter in which each paragraph begins with an indentation.
What is this format?

a)

Blocked style

b)

Indented style

c)

Hanging style

d)

Paragraph style

25.

In a document, you must include definitions that are too detailed for the main body. What should you use?

a)

Footnote

b)

Caption

c)

Header

d)

Page number

26.

A keyboard specialist types the abbreviation “dept.” but is told to spell it out. What should it become?

a)

Dep.

b)

Depart.

c)

Department

d)

Depertment

27.

What indents your cursor five spaces?

a)

Delete key

b)

Caps lock

c)

Return/enter key

d)

Tab key

28.

What key erases all your mistakes to the RIGHT of the cursor?

a)

Delete key

b)

Shift key

c)

Tab key

d)

Escape key

29.

What keys do you use to paste?

a)
  1. Ctrl + P

b)
  1. Ctrl + F

c)
  1. Alt + F

d)
  1. Ctrl + V

30.

What keys do you use to underline the text?

a)
  1. Ctrl + X

b)
  1. Ctrl + U

c)
  1. Ctrl + Z

d)
  1. Ctrl + G

31.
  1. What keys do you use to exit word?

a)
  1. Shift + F4

b)
  1. Alt + F4

c)
  1. Ctrl + F

d)
  1. Delete + F4

32.
  1. What keys do you use to save?

a)
  1. Ctrl + S

b)
  1. Ctrl + F12

c)
  1. Alt + F12

d)
  1. Ctrl + A

33.
  1. What are the home row keys for the right hand?

a)

hkl;

b)

jki;

c)

jhl;

d)

jkl;

34.
  1. What is the only key on the keyboard that can be hit with more than one finger?

a)

Return

b)

Spacebar

c)

Backspace

d)

Scroll lock

35.
  1. What are the home row keys for the left hand?

a)

asdf

b)

sdfg

c)

asdh

d)

jkl;

36.
  1. Which of the following is NOT a home row key?

a)

D

b)

H

c)

L

d)

S

37.
  1. What are the home row keys?

a)
  1. Asdf gh jkl;

b)
  1. Asdf jkl;

c)

Qwerty

d)

None of the above

38.
  1. The official name of the keyboard is__________.

a)

qwerty

b)

home row keyboard

c)

microsoft keyboard

d)

none of the above

39.
  1. What does “WPM” mean?

a)
  1. Words per millisecond

b)
  1. Whether practice mode

c)
  1. Words per minute

d)
  1. When proper mode

40.
  1. Which finger is used to press the Space Bar?

a)
  1. Pinkie finger

b)

Pointer

c)

Thumb

d)

Middle finger

41.
  1. When typing, your fingers should be_______.

a)
  1. flat and resting on the keyboard

b)

on your friend

c)

in your mouth

d)

curved over the home row

42.
  1. When typing, where should your feet go?

a)

Flat on the floor

b)

Curled up, under your seat

c)

Stretched out in front of you

d)

On the chair in front of you

43.
  1. Which of the following is a common display format for an Indented style business letter?

a)

Hanging indent

b)

Justified alignment

c)

Centered alignment

d)

Indented paragraph

44.
  1. Which of the following is NOT a recommended display format for a business letter?

a)

Left-aligned

b)

Single-spaced

c)

Fully blocked

d)

Right aligned

45.
  1. When should you use bullet points or numbering in a business letter?

a)
  1. When listing items in order of importance

b)
  1. When listing items in a series

c)
  1. When providing a summary of key points

d)

All of the above

46.

What is the purpose of an inset in a business letter?

a)
  1. To highlight a specific section of the letter

b)
  1. To provide additional information related to the letter

c)
  1. To break up long blocks of text

d)
  1. None of the above

47.
  1. Which of the following is a recommended way to create an inset in a business letter?

a)
  1. Use a smaller font size than the rest of the letter

b)
  1. Indent the text on both sides

c)
  1. Use a different font style than the rest of the letter

d)
  1. Use a border or shading to set it apart

48.
  1. Which of the following is an example of a letter with enumeration?

a)
  1. A letter that lists the steps in a process

b)
  1. A letter that provides a summary of a meeting

c)
  1. A letter that introduces a new product

d)
  1. A letter that requests information

49.
  1. What is the purpose of enumeration in a business letter?

a)

To provide a summary of key points

b)

To create a sense of urgency

c)

To list items in a specific order

d)

None of the above

50.

Which of the following is a recommended way to format a letter with enumeration?

a)
  1. Use bullet points or numbering

b)
  1. Use a different font size than the rest of the letter

c)

Justify the text

d)

All of the above

51.
  1. Which of the following is an example of a letter with an inset?

a)

A letter that introduces a new employee

b)
  1. A letter that provides a summary of a meeting

c)
  1. A letter that requests payment

d)
  1. A letter that outlines a new company policy

52.
  1. Which of the following is a recommended way to introduce an inset in a business letter?

a)
  1. By placing the inset in the header of the letter

b)
  1. Use a different font style than the rest of the letter

c)
  1. Right align the text within the inset

d)

None of the above

53.
  1. Which of the following is a recommended length for an inset in a business letter?

a)

No more than one sentence

b)

No more than one paragraph

c)

No more than one page

d)

None of the above

54.
  1. Which of the following is an example of a situation where an inset in a business letter would be appropriate?

a)
  1. Introducing a new product line

b)
  1. Requesting payment for an invoice

c)
  1. Declining a job offer

d)

All of the above

55.
  1. What is the recommended font size for a business letter?

a)

10 - 11 points

b)

12 - 14 points

c)

16 - 18 points

d)

Any font size can be used

56.
  1. Which of the following is NOT a necessary element in a business letter?

a)

Date

b)

Salutation

c)

Closing

d)

Email address

57.

“ close up ” is an indication to the admin assistant to ______.

a)

delete space

b)

delete sentences

c)

delete words

d)

delete paragraphs

58.
  1. What is the MOST important thing to remember when typing in information?

a)

Type Fast

b)

Type Accurate

c)

Type Slow

d)

Type Rubbish

59.

You are told to apply a “justified” alignment in Word. What does this do?

a)

Aligns text to the left

b)

Centers the text

c)

Aligns both left and right margins

d)

Makes the text bold

60.

In a letter, the address of the receiver is placed after the sender's address. What is this section called?

a)

Heading

b)

Inside address

c)

Salutation

d)

Body